Craftsman Review - why 2.8 stars?

Shlomi Lavi / updated: May 25, 2022

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What is Craftsman?

Craftsman is software that automates the sales operations of jewelers. Various features of the software deal with the sales, accounting and inventory management aspects of the business.

The software was developed by Applications Systems Corporation based in Bosten, United States. Craftsman streamlines the business transactions and keeps record of customer and inventory data.

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Who is it best for?

Craftsman has been specifically developed keeping in consideration the needs of jewelers. As such, the main clients of the software are from the jewelry industry. Various aspects of the retail jeweler’s business such as automated reorders, capturing customer data and POS transactions are managed by the software.

Craftsman provides a reliable solution for jewelers planning a sophisticated and simple online jewelry system with flexibility and control. Small and medium sized businesses with employee strength under 250 are among the main clients of Craftsman.

Craftsman provides 500 different setup options to meet the varying needs of the jewelers. If you want to remain aware of the business details and keep the business under complete control, Craftsman is one platform you can benefit from. Major clients of the software include Bremer Jewelry, E.B Horn Company and Leeds and Sons.

Main features and functionalities

Craftsman offers a wide range of useful POS and management features. Important POS features include customizable GUI, credit card processing, consignment, customer history and quotes. The software also keeps a detailed record of various reports such as daily closing reports, inventory reports, item performance reports, purchase reports and graphical reports.

Management features that deal with inventory include the importing of vendor catalogues, inventory classification, item lookup by attributes, record of purchase orders, and real time inventory lookup. Customer management features deal with various aspects of customer relations such as customer information database, default payments, email marketing, key date notices, payment and purchase history, and standard discounts.

Craftsman makes use of metrics so that you can make better informed decisions about price points and product inventory. It also offers various options of customization for different requirements.

What is the actual cost?

The cost of license starts at $78.50 per license. ITQlick pricing score is 7.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Craftsman. You can also find here pricing information from Craftsman's website.

Pros

• The use of metrics by craftsman allows you to make better informed decisions about vendors, price points and inventory.
• Availability of over 500 different setup options helps customizer the system according to the varying business requirements.
• Craftsman utilizes SQL database which is most widely used database and thus is easy to handle for the managers.
• The on-premise deployment and multi-store specialization of the software makes it highly suitable for a wide range of business requirements.
• Other than the actual business aspects, Craftsman also allows you to keep detailed record of employee information and performance.

Cons

• Craftsman does not offer the commission management feature which is an important part of employee management module.
• The software has support only for Windows based systems and cannot be operated over Mac OS.
• In retail accounting, Craftsman only offers the feature of accounts receivable. Other important aspects such as accounts payable, general ledger and purchase orders are missing.
• The POS module of Craftsman does not offer the features of printing receipts, sales commissions and discount record.
• The software does not have any dedicated app for mobile devices which restricts its scope.

How it stacks up?

Access a head to head analysis of Craftsman vs alternative software solutions.

Frequently Asked Questions (FAQs)