Craftsman Review - why 2.8 stars?

Craftsman Review
ITQlick Score: 84/100
ITQlick Rating: (2.8/5)
Pricing: 7.4/10 - high cost
Category: Retail & POS -> Craftsman
Ranking:Ranked 66 out of 430 Retail & POS systems
Company: ASC
Pricing: starts at $78.50 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Craftsman pricing, Craftsman alternatives

Shlomi LaviShlomi Lavi / updated: May 25, 2022

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What is Craftsman and its features?

Craftsman is software that automates the sales operations of jewelers. Various features of the software deal with the sales, accounting and inventory management aspects of the business.

The software was developed by Applications Systems Corporation based in Bosten, United States. Craftsman streamlines the business transactions and keeps record of customer and inventory data.

What is Craftsman rating?

The rating of Craftsman is 2.8 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Craftsman?

Craftsman has been specifically developed keeping in consideration the needs of jewelers. As such, the main clients of the software are from the jewelry industry. Various aspects of the retail jeweler’s business such as automated reorders, capturing customer data and POS transactions are managed by the software.

Craftsman provides a reliable solution for jewelers planning a sophisticated and simple online jewelry system with flexibility and control. Small and medium sized businesses with employee strength under 250 are among the main clients of Craftsman.

Craftsman provides 500 different setup options to meet the varying needs of the jewelers. If you want to remain aware of the business details and keep the business under complete control, Craftsman is one platform you can benefit from. Major clients of the software include Bremer Jewelry, E.B Horn Company and Leeds and Sons.

Is it easy to use?

Yes, Craftsman makes it fairly easy to use. This product is user friendly and intuitive.

Is Craftsman cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Craftsman can't be accessed on mobile, you would need to access it from your computer.

Is Craftsman the best Retail & POS system?

Craftsman is ranked 66 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

Craftsman offers a wide range of useful POS and management features. Important POS features include customizable GUI, credit card processing, consignment, customer history and quotes. The software also keeps a detailed record of various reports such as daily closing reports, inventory reports, item performance reports, purchase reports and graphical reports.

Management features that deal with inventory include the importing of vendor catalogues, inventory classification, item lookup by attributes, record of purchase orders, and real time inventory lookup. Customer management features deal with various aspects of customer relations such as customer information database, default payments, email marketing, key date notices, payment and purchase history, and standard discounts.

Craftsman makes use of metrics so that you can make better informed decisions about price points and product inventory. It also offers various options of customization for different requirements.

What are Craftsman's pros? (5 Pros)

  • The use of metrics by craftsman allows you to make better informed decisions about vendors, price points and inventory.
  • Availability of over 500 different setup options helps customizer the system according to the varying business requirements.
  • Craftsman utilizes SQL database which is most widely used database and thus is easy to handle for the managers.
  • The on-premise deployment and multi-store specialization of the software makes it highly suitable for a wide range of business requirements.
  • Other than the actual business aspects, Craftsman also allows you to keep detailed record of employee information and performance.

What are Craftsman's cons? (5 cons)

  • Craftsman does not offer the commission management feature which is an important part of employee management module.
  • The software has support only for Windows based systems and cannot be operated over Mac OS.
  • In retail accounting, Craftsman only offers the feature of accounts receivable. Other important aspects such as accounts payable, general ledger and purchase orders are missing.
  • The POS module of Craftsman does not offer the features of printing receipts, sales commissions and discount record.
  • The software does not have any dedicated app for mobile devices which restricts its scope.

Who are their main alternatives?

The major competitors for Craftsman are Dispark Retail and Swim Jewelry Software.

Dispark Retail provides a jewelry retail & manufacturing management solution which is available as a cloud based service. The product includes options for purchasing, point of sale, accounting as well as stock management. Additionally it can be accessed via mobile devices and includes a CRM system to manage customers and loyalty programs. The product supports workflow automation, can be customized for business process requirements, and can handle multiple stores in one platform.

Craftsman on the other hand is a similar solution that includes additional options such as merchandise planning & special orders, as well as jewelry repair and work order management. Additionally it has a visual inventory management tool that allows item searching by jewelry characteristics to enable quick displays of items to suit customer needs. The product also includes Crystal Reports with a library of pre-defined report templates to meet analysis & review requirements.

While Swim Jewelry Software addresses the basic functions of Craftsman, it also handles jewelry buyback, exchange and trade-in requirements as part of its inventory management system. Additionally while it is web-enabled, it also allows mobile point of sales for sales personnel to utilize. The software is also able to integrate with RFID for item tracking to ensure more efficient stock management, as well as reduce fraud and theft options.

While Craftsman does not support all of these features it can be easily customized to meet business requirements, and provides customer marketing options to encourage visits by advertising special offers and promotions.

What is the cost of Craftsman?

The cost of license starts at $78.50 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Craftsman. You can also find here pricing information from Craftsman's website.

What should you ask ASC during a demo session? (65 questions)

Schedule a demo with Craftsman and access 65 must ask questions for the vendor while watching Craftsman in action.

List of categories

Retail & POS
Jewelry Store POS
Retail CRM POS
Retail Customer Management
Retail Inventory POS
Retail Management POS
Restaurant POS
Touch Screen POS

List of features

Accounting Management
Credit Card Processing
Customer History
Customer Management
Inventory Management
Layaways & Quotes
Receipt Notes
Sales Commissions
Shipping/Delivery Setup

Craftsman Vs. Alternatives

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$78.50 per license
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$49 per month
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$99 per license
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Epos Now
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$39 per user/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.