Epicor Retail Review - why 3.3 stars?

Epicor Retail Management Suite Review
ITQlick Score: 75/100
ITQlick Rating: (3.3/5)
Pricing: 9.2/10 - high cost
Category: Retail & POS -> Epicor Retail
Ranking:Ranked 251 out of 430 Retail & POS systems
Company: Epicor Software Corporation
Pricing: starts at $349 per month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Epicor Retail pricing, Epicor Retail alternatives

Shlomi LaviShlomi Lavi / updated: Mar 23, 2022

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What is Epicor Retail and its features?

Epicor Retail Suite is a web-based point of sale system that helps merchandise retailers to get a clear view across the entire supply chain and deliver a splendid experience to their customers and store employees. It’s specially designed to meet all the needs of developing merchandise and service expectations of today and the business requirements seen in retail environments.

Epicor, a company founded back in 1972, is popular for designing industry-specific business software. The Texas based company has now more than 20,000 customers all over the world and their software are available in more than 30 languages for retail, distribution and manufacturing industries.

What is Epicor Retail rating?

The rating of Epicor Retail is 3.3 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Epicor Retail?

Epicor Retail Suite is specially designed for large and enterprise sized companies. The retail solution can be used to manage a global enterprise with multi-channel effectively and more productively. More than 500 general retailers all over the world are currently using their service including Ann Taylor and American Eagle Outfitters.

Is it easy to use?

Yes, Epicor Retail makes it fairly easy to use. This product is user friendly and intuitive.

Is Epicor Retail cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Epicor Retail can't be accessed on mobile, you would need to access it from your computer.

Is Epicor Retail the best Retail & POS system?

Epicor Retail is ranked 251 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

Epicor Retail Suite offers a complete set of solution for retailers including customer relationship management, merchandise and assortment planning, cross-channel order management, inventory management, warehouse management, business intelligence, financial management and audit and operations management.

The Retail Suite is designed for retail, apparel and fashion, footwear/shoes, general merchandise, retail and sporting goods industry. The software is built on standards-based architecture and also offers full flexibility.

The software is available on-premise and can be hosted on client server too. Other notable features of this software include real-time central features, return/exchange management and mobile functionality. The management features offer: customer orders, inventory classification, inventory forecasting and inventory matrix and inventory reorder alerts. The customer management features offer customer information database, display upselling targets and loyalty rewards program while the employee management features are: commission’s management, employee performance tracker and managing employee info.

What are Epicor Retail's pros? (8 Pros)

  • Epicor Retail Suite offers both on-premise and client server based deployment model and is completely web-based
  • Epicor Retail Suite is designed for large and enterprise companies and is great for apparel/fashion, footwear, retail and general merchandise industries
  • The technical support of Epicor Retail Suite offers live chat, on-site help and phone support
  • The tool is completely web-based and doesn’t require any installation or download
  • A mobile dedicated app is available for iPad, iPod and Windows mobile-based devices
  • It is easy to submit queries
  • The customer service is excellent
  • The software is up to date with legislation

What are Epicor Retail's cons? (5 cons)

  • Epicor Retail Suite doesn’t offer any help desk system as a part of their technical support
  • The retail accounting system of Epicor Retail Suite doesn’t offer reports, statements and sales audit feature
  • The customer management system of this software doesn’t offer label printing, payment history and purchase history
  • The inventory management system of this software doesn’t offer automated ordering, barcode generation and purchase orders
  • Billing portions are difficult to use

Who are their main alternatives?

The main competitors for Epicor Retail Management Suite are Microsoft RMS and Lightspeed.

Microsoft RMS provides a retail management system for multi-store operations that includes two modules, with one to handle the headquarters and the other for individual store operations. Its main features include point of sales, product pricing & inventory management, as well as customer management. There is also support for customer loyalty programs with redemption options redeemable at any POS unit in the store. The product is also device independent and can interface with most leading POS hardware.

Epicor Retail Management supports these core features but also includes options for web stores for online shopping requirements, merchandise planning based on customer demand, as well as product sourcing & lifecycle management. Additional options include mobile POS and business analytics to analyze retail operations & performance.

Then there is Lightspeed which is a cloud based solution and is designed to work on devices using the Apple platform. While its supports many of the features of Epicor Retail Management, it also integrates with Quickbooks for accounting requirements. Additionally its sales module can generate quotations based on customer requirements while also including various discounting & pricing level structures. It also supports a Product Matrix which is useful for apparel operations to mix & match different combinations based on style requirements.

While Epicor Retail Management does not fully support these features, it is offered as an on premise, hosted as well as cloud based solution. There is also an audit solution to validate retail operations with support for employee sales commissions & incentives as well.

What is the cost of Epicor Retail?

The cost of license starts at $349 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 9.2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Epicor Retail. You can also find here pricing information from Epicor Retail's website.

What should you ask Epicor Software Corporation during a demo session? (65 questions)

Schedule a demo with Epicor Retail and access 65 must ask questions for the vendor while watching Epicor Retail in action. Visit the vendor's website here.

List of categories

Retail
Retail & POS
Point of sale
Rental
Retail Customer Management
Retail Warehouse Management
Restaurant POS
Retail Merchandise Planning
CRM
Bookstore POS
Cell Phone Store POS
Clothing Store Inventory POS

List of features

Accounting Management
Customer Management
Discounts
eCommerce
Employee Management
Gift Cards
Inventory Management
Mobile POS Capability
Refunds
Returns
Email Marketing
Order Fulfillment

Epicor Retail Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.