Hostaway Review - why 4.4 stars?

Hostaway Review
ITQlick Score: 90/100
ITQlick Rating: (4.4/5)
Pricing: 2.8/10 - low cost
Category: Hotel Management -> Hostaway
Ranking:Ranked 4 out of 125 Hotel Management systems
Company: Hostaway
Pricing: starts at $100 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Hostaway pricing, Hostaway alternatives

Shlomi LaviShlomi Lavi / updated: Mar 21, 2022

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What is Hostaway and its features?

Hostaway is a cloud-based property management software and channel manager solution that helps businesses in the vacation rental category manage their operations and maintain healthy customer relationships. Some of the features that come with the Hostaway software are discussed below:
  • Channel Manager: Hostaway helps property managers manage distribution channels with multi-calendar, multi-unit support, and available cross-listings.
  • Analytics & Reporting: Property managers can gain insights into their business with custom reports, financial reports, dynamic pricing, expense tracking, occupancy reports, and other reporting tools available on Hostaway.
  • Operations: Hostaway helps users manage every aspect of their daily routine seamlessly, automate and process payments, manage tasks and access to work areas, and generate invoices per occasion or client requirements.
  • Marketing: Hostaway offers its clients tools for marketing such as booking websites, website builders, coupon management, and WordPress plugin.
  • Communication: Hostaway helps property owners, managers, and customers connect with automated messaging, owner portal, guest portal, unified inbox, and native support for SMS and WhatsApp.
Hostaway was founded in 2015, and the company has its headquarters in Toronto, Ontario, Canada, with an employee size between 51-100.

What is Hostaway rating?

The rating of Hostaway is 4.4 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Hostaway?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, Hostaway makes it fairly easy to use. This product is user friendly and intuitive.

Is Hostaway cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Hostaway can't be accessed on mobile, you would need to access it from your computer.

Is Hostaway the best Hotel Management system?

Hostaway is ranked 4 out of 125 software in their category (Hotel Management systems).

What are Hostaway's pros? (4 Pros)

  • Hostaway is a cost-friendly software solution compared to its top alternatives
  • The software is generally easy to use
  • The automation tools on Hostaway work satisfactorily
  • Almost all users have attested that the software helps to increase profit due to its multiple channel integration.

What are Hostaway's cons? (2 cons)

  • Occasionally, performance bugs may disrupt the user experience
  • The mobile version of the Hostaway software has limited features and can be improved

Who are their main alternatives?

Hostaway faces competition in the property management and vacation rental software category from the following brands: Guesty, Hosthub, Lodgify, and Cloudbeds. In the following aspects, Hostaway is compared to its top alternatives below:
  • Cloud/On-premise: Hostaway is a cloud-based property management software solution. Hostaway and its top competitors are all fully cloud-based options compared to its top alternatives.
  • Cost: Hostaway pricing starts at $100 per month and is based on factors like company size/number of properties. In comparison, Lodgify pricing starts at $12 per property per month for 1 property, Hosthub pricing starts at $19 per month per property for 1 rental, and Cloudbeds pricing starts at $80 per month per private hotel room. Guesty does not disclose its pricing schedule.
  • Customers/Industries: Hostaway targets customers in property management and the hospitality industry like home managers, vacation rentals, etc. In comparison, Cloudbeds also targets property managers that operate hotels and private hostels, while the other top alternatives target similar customers and industries as Hostaway.
  • Functionality: Hostaway has the features of typical property and vacation management software like occupancy reporting, owner portal, and guest portal. When compared to its top competitors, Hostaway has built-in accounting tools which Guesty does not offer, while Cloudbeds does not offer maintenance management features that are available on Hostaway.
  • Popularity: Hostaway was founded in 2015, and is a privately-owned software company that serves thousands of users worldwide. In comparison, Cloudbeds has over 22,000 customers, while Guesty has over 20,000 clients.
  • Scalability: Hostaway is scalable for unit managers with any number of units, from 5 to 1000+. In comparison, Lodgify and other top Hostaway competitors are scalable software options, supporting property managers with units from 1-1000+.
  • Support: Hostaway support is available through the following channels: email, phone, chat, forum, FAQ, a knowledge base, and 24/7 support. Compared to its alternatives, Hostaway offers phone support unavailable on Lodgify and Cloudbeds.

What is the cost of Hostaway?

Hostaway pricing starts at $100 per month, with flexible pricing packages based on the number of units. Hostaway pricing options include commission-based pricing and fixed pricing.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.8 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Hostaway. You can also find here pricing information from Hostaway's website.

What should you ask Hostaway during a demo session? (65 questions)

Schedule a demo with Hostaway and access 65 must ask questions for the vendor while watching Hostaway in action.

Where Hostaway is used?

Hostaway is a cloud-based property management and channel management system that helps property owners and managers of vacation rentals streamline their operations. The software is scalable for operations with 1-1000+ units and is used by thousands of property managers globally by brands like Haven Vacation Rentals, Lifty Life, and Hiphipstay.

List of categories

Billing & Invoicing
Property Management
Property Management - Apartment
Property Management - Rental Property
Contact Management

Hostaway Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Hostaway
ITQlick rating
4.4/5
Score
90/100
Pricing
2.8/10
License pricing
$100 per month
Functionality
5
Compare
Cloudbeds
ITQlick rating
4.5/5
Score
93/100
Pricing
2.4/10
License pricing
$75 per user/month
Functionality
10
ResNexus
ITQlick rating
4.7/5
Score
91/100
Pricing
6.6/10
License pricing
$3 per room/month
Functionality
11
eZee Abs...
ITQlick rating
4.5/5
Score
90/100
Pricing
2.4/10
License pricing
$45 per month
Functionality
4
ThinkReservations
ITQlick rating
4.9/5
Score
89/100
Pricing
2.6/10
License pricing
$10 per room/month
Functionality
4
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.