NewWaySERVICE Review - why 3.2 stars?

Shlomi Lavi / updated: Mar 02, 2022

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What is NewWaySERVICE?

NewWaySERVICE is a cloud-based Field Service software designed to track customer service requests easily. The software comes with features such as:

• Work Orders Tracking and Management: Regardless of the business area, NewWaySERVICE enables service professionals to control and trace their work orders effortlessly. They can manage and track all types of requests with NewWaySERVICE, including requests for repairs, maintenance, support, and information.
• Planning Technician Appointment: Services professionals may create a work schedule for each tech in NewWaySERVICE. The application always proposes time slots based on the availability of each professional. Appointments can be made when the work order is created or later, but they are not required. A work order may have multiple visits or none at all.
• Customer, Equipment, and Maintenance Management: Customer management could not be simpler. The application includes a plethora of essential features, such as the ability to adjust labor rates per customer and manage a bank of hours, contacts, branches, and much more.
• Purchase Orders and Inventory Managementement: When technicians use parts on work orders, NewWaySERVICE immediately changes their inventory. They can specify a default warehouse (for example, a vehicle) for each technician to designate where the components should be deducted.
• Customer Portal: A customer portal is also included with NewWaySERVICE. When service professionals enable the customer portal, their customers will be able to create work orders for themselves using an online form that includes the company name and logo.

NewWaySERVICE, a division of OroLogic Inc. is a Field Service software that started in 1996. The company is headquartered in Quebec, Canada.

Who is it best for?

Customers of the software include businesses of all sizes and a wide range of types. It can be used in such major industries and domains as retail and wholesale, technology and IT services, automation and manufacturing, transport and delivery services, and others. Some notable clients of the software include Philips, Fuji Xerox, France Telecom, and others.

Main features and functionalities

The software offers tracking and management of work order regardless of the field of activity and allows management of a diverse range of request. It offers support for one-time as well as recurring scheduling in addition to scheduling by customer proximity and assignment of multiple employees on a single job.

NewWaySERVICE facilitates assignment of tasks based on project relevance in addition to task management, calendars, and alerts and reminders. Other important capabilities of the platform include inventory tracking, digital signatures, mobile device management, product and parts catalog, appointment management, service history tracking, custom reporting, and others.

What is the actual cost?

NewWaySERVICE starts at $25.94 per technician per month

ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for NewWaySERVICE. You can also find here pricing information from NewWaySERVICE's website.

Pros

• NewWaySERVICE enables the clients of service professionals to prints tickets with their logo
• The software is easy to use and navigate
• End-users can use it from anywhere anytime using a simple web browser

Cons

• The software is limited support channels
• No app versions for iOS and Android devices

How it stacks up?

Access a head to head analysis of NewWaySERVICE vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is NewWaySERVICE right for you or your business?

NewWaySERVICE is ideal for service departments, facilities, and field technicians. NewWaySERVICE has also shown to be a favorite target for facilities management, building maintenance, fleet management, equipment maintenance, property management, IT management, and other services throughout the years. NewWaySERVICE has customers like Xerox, Bell, Ratp, France Telecom, etc.