Quest Diagnostics Review - why 3.5 stars?

Quest Diagnostics Review
ITQlick Score: 82/100
ITQlick Rating: (3.5/5)
Pricing: 4/10 - average cost
Category: Medical Billing -> Quest
Ranking:Ranked 22 out of 98 Medical Billing systems
Company: Quest Diagnostics
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: Quest Diagnostics pricing, Quest Diagnostics alternatives

Shlomi LaviShlomi Lavi / updated: Feb 23, 2022

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What is Quest and its features?

Quest Diagnostics is an EHR software designed for effective practice management with an electronic system that adapts to unique environments. The software comes with features such as:
  • Electronic Health Record: This feature allows practices to access and capture critical patient information at any time and from any location. Electronic health records systems help practices improve quality, productivity, and patient outcomes. It is an ONC-certified, award-winning cloud-based system with simplified mobile access.
  • Revenue Cycle Management Services: Revenue Cycle Management assists practices in managing medical billing from beginning to finish.
  • Practice Management Software: Practice Management (PM) assists front-office employees in managing patient flow and streamlining everyday chores. Information is instantly sent to your EHR, and a configurable dashboard maximizes practice time.
  • ePrescribing: ePrescribing enables you to swiftly and conveniently write and manage prescriptions from any location and at any time - all at a cheap cost. By substituting a time-consuming retrospective approach with a simplified perspective workflow, Quanum ePrescribing alleviates the strain on doctors and payers.
  • Professional Services: Professional Services provides low-cost packages tailored exclusively to Quanum Practice Solutions clients. Each service package includes a personal consultant who will assess your practice needs, provide the services, manage the timetable, and serve as your primary point of contact.
Quest Diagnostics is an EHR software that started in 1967. The company is headquartered in Secaucus, New Jersey, United States. The company has a workforce of more than 10,000

What is Quest Diagnostics rating?

The rating of Quest Diagnostics is 3.5 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Quest Diagnostics?

The typical customers include the following business size: SMBs.

Is it easy to use?

Yes, Quest Diagnostics makes it fairly easy to use. This product is user friendly and intuitive.

Is Quest Diagnostics cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Quest Diagnostics on your mobile/smart phone.

Is Quest Diagnostics the best Medical Billing system?

Quest Diagnostics is ranked 22 out of 98 software in their category (Medical Billing systems).

What are Quest Diagnostics's pros? (3 Pros)

  • Quest Diagnostics allows users to text or call their rep and receive a response right away
  • The system is easy to navigate
  • Users are open to many choices for filling out history, capable of carrying information over

What are Quest Diagnostics's cons? (1 cons)

  • Users complain of difficulties with the billing system

Who are their main alternatives?

Quest Diagnostics competes with EHR systems like CureMD, DuxWare, and ClinicDr. We will compare these EHR systems in some specific aspects below.
  • Functionality: Quest Diagnostics offers features like Patient Lab History, Data Exchange, CCDA Auto Export, Appointment Scheduling, Charting, Claims Management, Claims Scrubbing, Code & Charge Entry, Compliance Tracking, Customizable Dashboard, Dunning Management, E-Prescribing, HIPAA Compliant, etc. CureMD offers features like E-Prescribing (available in Quest Diagnostics), EMR/EHR, Compliance Tracking, Confirmation/Reminders, Customizable Dashboard (available in Quest Diagnostics), Dunning Management, Medical Billing Services, Patient Portal, Practice Management, Vaccine Management system, MIPS portal, etc. DuxWare offers features like Practice Management Software (available in Quest Diagnostics), Revenue Cycle Management, Billing, EHR, Integrations, Patient Payment Portal, Clearinghouse Integration, Inventory Management, Appointment Reminders. ClinicDr offers features like Online New Patient Forms & Scheduling (available in Quest Diagnostics), Easy Documentation, Patient & Community marketing, Automatic Appointment Reminders, etc.
  • Customers/Industries: Quest Diagnostics targets Government agencies, Pain clinics, Life insurers, and EHR Vendors. Wilmot Medical Association uses Quest Diagnostics. CureMD targets Public Health, Oncology, Cardiology, Dermatology, Internal Medicine, and Urgent Care. CureMD has customers like Wilkes County Health Department, Ocean County Health Department, Andrew County Health Department, Finance Controller Colorado, Cabarrus Health Alliance, Matalon Daniel MD, Heart Rhythm Associate of NY, Alliance Family Medical Practice, etc. DuxWare targets services in Managed Billing, Credentialing, and Billing Companies. ClinicDr has customers like Texas Chiro Health, Advanced Medical Integration.
  • Cost: The license cost information for Quest Diagnostics is unavailable. However, Solismed has a cost rating of 3.5/5, according to ITQlick expert cost analysis. This means it is an average-cost EHR system. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. CureMD starts at $195.00 per month per feature. The license cost information for DuxWare is unavailable. ClinicDr starts at $249.00 per feature, per month with a free version and a free trial.
  • Cloud-based/On-premise: Quest Diagnostics and all its alternatives are cloud-based. CureMD offers On-Premise for Windows and Linux.
  • Scalability: Quest diagnostics can accommodate SMBs. CureMD can accommodate small, medium, and large practices covering all specialties, while DuxWare can accommodate single and multi-provider clinics to billing services with hundreds of providers. ClinicDr can accommodate Medium to large clinics.
  • Support: Quest diagnostics and ClinicDroffers support channels like Email/Help Desk FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. CureMD offers all support channels of Quest Diagnostics except 24/7 (Live Rep). DuxWare offers Email/Help Desk, Phone, and Chat support.

What is the cost of Quest Diagnostics?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Quest Diagnostics

What should you ask Quest Diagnostics during a demo session? (65 questions)

Schedule a demo with Quest Diagnostics and access 65 must ask questions for the vendor while watching Quest Diagnostics in action.

Where Quest Diagnostics is used?

End-users looking for a Clinical & Financial solution that connects healthcare companies, clinicians, and patients to increase access to information and insights will find Quest Diagnostics a good fit. The software Applications operate in tandem to foster patient-physician loyalty, provider collaboration, and favorable patient outcomes.

List of categories

Self-Service Portal
Voice Recognition
Appointment Scheduling
Claims Management
ONC-ATCB Certified EMR
Online Code Sets
Practice Management
Remittance Advice

List of features


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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.