ReachOut Review - why 4.8 stars?

ReachOut Review
ITQlick Score: 71/100
ITQlick Rating:
Pricing: 2.4/10 - low cost
Category: Field Service -> ReachOut review
Ranking:Ranked 185 out of 350 Field Service systems
Company: Fingent
Pricing: starts at $75 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: ReachOut pricing, ReachOut alternatives
Shlomi LaviShlomi Lavi / updated: Apr 25, 2022

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What is ReachOut?

ReachOut Suite is a field service software that helps users carry out administrative tasks from a single cloud-based platform. From recording customer requests with tickets to managing work orders & audits, the software helps users induce automation in carrying them out, hence increasing productivity and customer satisfaction. It also helps enterprises focus on customers by providing a unified view of job progress, as well as help send invoices and quotes directly.

Some key features of ReachOut Suite are field service management, customer & tickets, and released notes. It is powered by Fingent Technologies, a New York-based company with a workforce of 396 employees. The software won the 2019 Customer Choice Awards by SoftwareSuggeet.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $75 per month. ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ReachOut. You can also find here pricing information from ReachOut's website.

Pros

  • The software functions efficiently
  • It frequently updates users on successful data input and also points out mistakes
  • It is simple to use and is user-friendly
  • The support team are always willing to help, even for users using the freemium basic plan

Cons

  • Invoices are sent to clients through ReachOut Suite email instead of that of users
  • Some users report experiencing glitches sometimes

How it stacks up?

Access a head to head analysis of ReachOut vs alternative software solutions.
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License pricing
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ReachOut
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4.8/5
Score
71/100
Pricing
2.4/10
License pricing
$75 per month
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ServiceT...
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$398 per technician/month + $800 one-time setup cost
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22
Dispatch
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4/5
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96/100
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2/10
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$99 per month
Functionality
14

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

ReachOut is ranked 185 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of ReachOut is 4.8 stars out of 5 and the total score is 71 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ReachOut makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently ReachOut can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between ReachOut and alternatives?

The most popular alternatives to ReachOut in 2024: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - ReachOut VS Field Service Software alternatives.

Is ReachOut right for you or your business?

ReachOut Suite is suitable for small, medium, and large enterprises. It serves organizations that specialize in retailing, landscaping, pest control, etc. It can also be used by technicians who run a small repair shop. Some notable clients to this software are FleetCam, Andel, and Aurora Appliance LLC.

List of categories

Billing & Invoicing
Field Service
Field Service - Work Order
Work Order Management
Route Planning

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.