Retail Pro Review - why 4.2 stars?

Shlomi Lavi / updated: Sep 17, 2022

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What is Retail Pro?

Retail Pro software is a powerful point of sale and retail management solution. The solution has a number of features that include an end-to-end integration tool that integrates data from key retail applications. The App market resources streamline operations with our plugins and integrations, including links to SAP.

The customers and employee management handles all the information that pertains to them. The barcode scanning module reads printed barcodes and decodes the data contained in the barcode. Retail Pro software is a product of One Step Retail Solutions, which is a company based in the United States.

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Who is it best for?

Retail Pro is a flexible product which can be used by retail businesses of all sizes from very small companies to large enterprises with multiple stores. It can be used for the sale of all types of tangible and intangible goods from apparel and electronics to flowers and software. It is suitable for online stores and for those set in physical locations. Major customers include Lacoste, Calvin Klein, Clinique, Ecco, Swarovski, Quicksilver and Puma.

Main features and functionalities

Retail Pro enables you to offer a fully comprehensive point of sale service with the use of barcodes, customer lookups, coupon and promotions, automatic discounting and payment processing in multiple currencies. It allows you to track layways and special orders and to take any number of deposits. It enables you to create a detailed customer database, to track customers and to integrate customer loyalty programs. It makes inventory and purchase order management more efficient through features like inventory matrix, minimum markup, price override, overstock item transfer and barcode and label printing.

The software can generate over 150 different types of reports in various file formats. It has a comprehensive set of ecommerce features. It enables you to assign employee access levels and to track employee performance.

What is the actual cost?

The cost of license starts at $11,000 per license. ITQlick pricing score is 5.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Retail Pro. You can also find here pricing information from Retail Pro's website.

Pros

• The technical team is helpful
• The solution is easy to customize
• It can support a large number of stores
• Retail Pro will easily grow along with your business and this makes it suitable for long-term use.
• The software is fully capable of meeting all retail management needs of franchise businesses.

Cons

• It takes time to recover a database
• The software is slow
• The software lacks some useful ecommerce features which competitors have and which online stores find useful.
• Retail Pro does not have a comprehensive mobile app for using all features of the software via portable devices.
• Direct customer support over the phone is available only during office hours.

How it stacks up?

Access a head to head analysis of Retail Pro vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Retail Pro right for you or your business?

Retail Pro software is suitable for small, medium and large businesses. It caters to multiple specialties including apparel, linen and bedding, luggage, stadiums, museums, gift souvenirs, footwear, sporting goods and many more.