RQ Retail Review - why 4.3 stars?

RQ Retail Management Review
ITQlick Score: 81/100
ITQlick Rating: (4.3/5)
Pricing: 3/10 - low cost
Category: Retail & POS -> RQ Retail
Ranking:Ranked 127 out of 430 Retail & POS systems
Company: iQmetrix
Pricing: starts at $99 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: RQ Retail pricing, RQ Retail alternatives

Shlomi LaviShlomi Lavi / updated: Aug 02, 2022

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What is RQ Retail and its features?

RQ4 is point of sale (POS) and retail management software designed for businesses selling wireless devices and services. Its core modules include point of sale, inventory management, customer relationship management (CRM) and accounting and reconciliation and online shop widgets. Additional modules available with advanced packages include dashboards, human resources, marketing and customer retention, intranet, service automation and sales force automation. This Windows-based software is available for on-premise deployment and client server deployment and comes with mobile apps for portable Apple devices.

RQ4 has been developed by iQmetrix. The company is based in Vancouver, British Columbia.

What is RQ Retail rating?

The rating of RQ Retail is 4.3 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses RQ Retail?

RQ4 is a software tool designed for medium and large retail companies specializing in the sale of wireless devices, accessories and services. It is suitable for stores operating at physical locations and for those operating online. Major clients include Connectivity Source, Cellular and More and AT&T Product Centre Long Island.

Is it easy to use?

Yes, RQ Retail makes it fairly easy to use. This product is user friendly and intuitive.

Is RQ Retail cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access RQ Retail on your mobile/smart phone.

Is RQ Retail the best Retail & POS system?

RQ Retail is ranked 127 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

RQ4 enables you to perform all main POS tasks including bar code scanning, credit card processing and returns handling. It allows you to manage your inventory using all core functions such as barcode generation, serial number assignment, automated ordering and classification. It has the standard ecommerce feature for automatic inventory update on website and tools for website customization.

The CRM module enables customer database creation and the running of email marketing campaigns and loyalty rewards programs. The accounting module allows you to manage accounts payable and purchase orders and to resolve inconsistencies with the bank. Advanced reporting and analytics, employee management and marketing tools are available with the more advanced packages. Additionally, there is an iOS app for mobile sales and inventory management.

What are RQ Retail's pros? (5 Pros)

  • RQ4 is a highly customized solution designed especially for maximizing the efficiency of wireless businesses.
  • RQ4 allows you to manage inventory and sales via a mobile device when you are on the go.
  • The software can be ordered with an advanced marketing module for customer retention and sales growth.
  • RQ4 is compatible with other desktop-based and mobile solutions from iQmetrix for running wireless product and service stores.
  • The product comes with comprehensive online support and direct support via phone and email.

What are RQ Retail's cons? (5 cons)

  • Detailed reporting and analytics are available only with the more advanced RQ4 packages.
  • The RQ4 software has only basic features for ecommerce website retail management.
  • Direct support is not available 24/7 and this may pose difficulties to businesses in different time zones.
  • The mobile apps which are available along with RQ4 are only for devices based on iOS.
  • The software is not suitable for small businesses which are just starting out.

Who are their main alternatives?

Some of the main competitors for RQ Retail Management are WinRetail and Shopify POS.

WinRetail is a retail management system which can be deployed on premise, and supports wireless devices for mobile POS units as well as for inventory management. Its key features include accounting, CRM & customer loyalty programs, purchasing & order management, as well as warehouse management. The product can handle multiple sales channels and includes price optimization features together with business intelligence tools to structure sales & promotions to meet customer demand.

RQ Retail Management also addresses the same field but also includes modules for human resource management, marketing automation as well as customer service. Additionally there is also a sales management module to develop prospects and includes pipeline management as well. The product supports mobile devices for POS, inventory tracking as well as store operations. Shoppers also have access to an Interactive Retail package which gives self service enquiry screens to obtain product information and improve sales opportunities.

Shopify POS on the other hand is offered as a cloud based solution which works with Apple IPads for both fixed & mobile POS stations. While it addresses most of the main features of RQ Retail Management, it also supports integration with web stores for online shopping requirements. The product integrates with major accounting systems to handle financial management, and includes an Apps library for added product functionality as well.

RQ Retail Management is also cloud based and supports e-commerce web stores as well. However it also provides APIs which allows the product to integrate with multiple customer applications.

What is the cost of RQ Retail?

The cost of license starts at $99 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for RQ Retail. You can also find here pricing information from RQ Retail's website.

What should you ask iQmetrix during a demo session? (65 questions)

Schedule a demo with RQ Retail and access 65 must ask questions for the vendor while watching RQ Retail in action. Visit the vendor's website here.

List of categories

CRM
Retail & POS
Cell Phone Store POS
Mobile POS Systems
Point of sale
Retail
Rental
Retail Analytics POS
Retail Customer Management
Retail Management POS
Restaurant POS
Tablet POS Systems

List of features

Customer Self Service Portal
Customer Service
Customer Support Tracking
Marketing Automation
Sales Automation
Sales Forecasting
Accounting Management
Customer History
Customer Management
Employee Management
Inventory Management
Mobile POS Capability
Multiple Payment Forms
Reporting
Store Credit

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.