RQ Retail Review - why 4.3 stars?

Shlomi Lavi / updated: Aug 02, 2022

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What is RQ Retail?

RQ4 is point of sale (POS) and retail management software designed for businesses selling wireless devices and services. Its core modules include point of sale, inventory management, customer relationship management (CRM) and accounting and reconciliation and online shop widgets. Additional modules available with advanced packages include dashboards, human resources, marketing and customer retention, intranet, service automation and sales force automation. This Windows-based software is available for on-premise deployment and client server deployment and comes with mobile apps for portable Apple devices.

RQ4 has been developed by iQmetrix. The company is based in Vancouver, British Columbia.

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Who is it best for?

RQ4 is a software tool designed for medium and large retail companies specializing in the sale of wireless devices, accessories and services. It is suitable for stores operating at physical locations and for those operating online. Major clients include Connectivity Source, Cellular and More and AT&T Product Centre Long Island.

Main features and functionalities

RQ4 enables you to perform all main POS tasks including bar code scanning, credit card processing and returns handling. It allows you to manage your inventory using all core functions such as barcode generation, serial number assignment, automated ordering and classification. It has the standard ecommerce feature for automatic inventory update on website and tools for website customization.

The CRM module enables customer database creation and the running of email marketing campaigns and loyalty rewards programs. The accounting module allows you to manage accounts payable and purchase orders and to resolve inconsistencies with the bank. Advanced reporting and analytics, employee management and marketing tools are available with the more advanced packages. Additionally, there is an iOS app for mobile sales and inventory management.

What is the actual cost?

The cost of license starts at $99 per month. ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for RQ Retail. You can also find here pricing information from RQ Retail's website.

Pros

• RQ4 is a highly customized solution designed especially for maximizing the efficiency of wireless businesses.
• RQ4 allows you to manage inventory and sales via a mobile device when you are on the go.
• The software can be ordered with an advanced marketing module for customer retention and sales growth.
• RQ4 is compatible with other desktop-based and mobile solutions from iQmetrix for running wireless product and service stores.
• The product comes with comprehensive online support and direct support via phone and email.

Cons

• Detailed reporting and analytics are available only with the more advanced RQ4 packages.
• The RQ4 software has only basic features for ecommerce website retail management.
• Direct support is not available 24/7 and this may pose difficulties to businesses in different time zones.
• The mobile apps which are available along with RQ4 are only for devices based on iOS.
• The software is not suitable for small businesses which are just starting out.

How it stacks up?

Access a head to head analysis of RQ Retail vs alternative software solutions.

Frequently Asked Questions (FAQs)