ServiceTrade Review - why 4.7 stars?

Shlomi Lavi / updated: Mar 02, 2022

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What is ServiceTrade?

ServiceTrade is a cloud-based field service software designed to help service professionals create more revenue & satisfy customers. The software comes with features such as;

• Schedule Appointments for Technicians: End-users can utilize this functionality to simplify scheduling and increase the productivity of their technicians. They can also construct efficient routes by viewing all of their jobs on a map.
• Dispatch Techs for Emergency Calls: In a few clicks, respond to inbound service calls. End-users can Lookup technological advancements without causing them to get distracted by a phone call. With a drag-and-drop interface, End-users can easily change timetables.
• Service Portal: Customers can use your website to access their online portal accounts. Service history and scheduled appointments are displayed on the self-service site. End-users can collect new service requests from clients using online forms, which are then routed to ServiceTrade for follow-up.

ServiceTrade is a field service software that started in 2012. The company is headquartered in Durham, North Carolina, United States. The company has a workforce of up to 200 employees.

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Who is it best for?

The software is a useful solution for businesses of all sizes and a variety of types. It is a useful product for commercial contractors in fire protection, pressure washing, air duct cleaning, kitchen equipment management, and other domains. Some notable clients of the software include Blue Hat Mechanical, Southern Outdoor Restoration, and others.

Main features and functionalities

The software offers automatic dispatching and drag and drop scheduling in addition to scheduling by customer proximity and priority. It also offers GPS tracking, interactive map, and recurring scheduling. For effective work order management, it offers job history, time tracking, image management, and file uploading.

ServiceTrade offers resource management services of inventory tracking, mobile device management, and products and parts catalog. Other important capabilities include custom reporting, task management, contact management, appointment management, pricing configuration, quoting and estimating, invoice creation, payment management, and others.

What is the actual cost?

ServiceTrade has three license pricing options; Select, Premium, and Enterprise. Select starts at $79 per month, per technician, billed annually. Premium starts at $119 per month, per technician, billed annually. Enterprise starts at $159 per month, per technician, billed annually.

Select plan cokes with features that start at 5 techs, Unlimited Office Users, QuickBooks Integration, Live support 9 am to 7 pm ET, and Certification Program. Premium comes with everything in Select plus, Service Portal, Salesperson Assignments, Subcontract Work, Multiple Terms & Conditions, Support for Contract Price Lists, Support for Custom Integrations, and 24x7 Emergency Support.

Enterprise comes with everything in Premium plus, Recurring contract invoices, Geographical regions, Multiple brands, and Business Analytics reporting.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceTrade. You can also find here pricing information from ServiceTrade's website.

Pros

• ServiceTrade scheduling is straightforward and clear
• The software provides every information needed about a customer and a job
• Users find the maps and the location services to be handy

Cons

• Users complain that the software loads pdf loading slowly

How it stacks up?

Access a head to head analysis of ServiceTrade vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ServiceTrade right for you or your business?

ServiceTrade offers web and mobile apps which assist commercial service contractors in coordinating office staff and field technicians to provide exceptional client care. End-users can control work orders, coordinate planned and emergency services, gain access to client records, and interface with a variety of accounting platforms to avoid double data entry.