Workiz Review - why 4.5 stars?

Workiz Review
ITQlick Score: 96/100
ITQlick Rating: (4.5/5)
Pricing: 2.8/10 - low cost
Category: Field Service -> Workiz
Ranking:Ranked 6 out of 348 Field Service systems
Company: Workiz
Pricing: starts at $65 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Workiz pricing, Workiz alternatives

Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.

What is Workiz and its features?

Workiz is a cloud-based business scheduling software and App. The field management software is equipped with features such as:
  • Job Scheduling: This feature allows users to easily schedule jobs with their dispatcher, with colorful attributes and an add-and-drop calendar.
  • Job Management: This feature enables users to organize their jobs and develop their businesses. Users can track and optimize their jobs using Job Time Tracking, Timesheets Report, Map view, etc.
  • Invoices and Payment: This helps users monitor their expenses by taking payment in the fields, tracking invoices, and ensuring that payments are made.
  • Call Management: It provides an integrated service that enables users to respond to their incoming calls, helping users to increase their chances of jobs appointments.
Workiz was established in 2015, and it is currently headquartered in San Diego, California, the United States, with a staff workforce of up to 50 employees.

What is Workiz rating?

The rating of Workiz is 4.5 stars out of 5 and the total score is 96 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Workiz?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, Workiz makes it fairly easy to use. This product is user friendly and intuitive.

Is Workiz cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Workiz can't be accessed on mobile, you would need to access it from your computer.

Is Workiz the best Field Service system?

Workiz is ranked 6 out of 348 software in their category (Field Service systems).

What are Workiz's pros? (3 Pros)

  • Workiz offers all essential features for efficient functionality
  • It provides a free trial to new customers
  • It is easy to manage by its users/customers

What are Workiz's cons? (2 cons)

  • The software does not have MMS capabilities as of yet
  • Workiz does not offer 24/7 (Live Rep) customer support

Who are their main alternatives?

Workiz competes with other field management software such as ServiceTitan, Jobber, Housecall Pro, and FiledEdge. A few listed categories below how they compare with one another.
  • Functionality: Workiz and Jobber are rich in all available basic features needed for optimal functionality. Some of the features include Billing and Invoicing, Dispatch Management, Inventory Control, Schedule Management, Mobile Access, Routing, Service History, etc. Compared to the other alternatives, Housecall Pro, ServiceTitan, and FieldEdge offer all basic features except for Inventory Control, Work Order Management, and HVAC Companies.
  • Customer/Industries: Workiz targets businesses in field management like locksmith, Junk removal, Carpet Cleaning, Appliance Repairs, and Handymen. HouseCall Pro targets customers and home service professionals in Plumbing, House Keeping, electrical, Locksmith, etc. While ServiceTitan also targets customers and industries in Plumbing, Electrical, Chimney sweep, Water treatment, etc.
  • Cost: Workiz, with a starting plan for $65 per month, offers a free trial to its customers, and it does not offer a free version. Compared to its alternatives, Housecall Pro offers both a free trial and a free version with a starting plan of $49 (for 1 user). The pricing details of ServiceTitan and FiledEdge are not publicly published, and they do not offer both a free trial and a free version.
  • Cloud-based/On-Premise: Workiz and all its other alternatives are cloud-based software companies. ServiceTitan has an On-Premise version for Windows and Linux.
  • Scalability: Workiz covers businesses ranging from small to large customer-base. When compared to its alternatives, Jobber covers growing and established home service enterprises. Housecall Pro covers a scale of home service professionals across different specialties.
  • Support: Workiz and its alternatives in the field management industry provide all essential customer support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat.

What is the cost of Workiz?

Workiz offers three license pricing plans. The starter plan for $65 per month, the team plan for $169 per month, and the professional plan for $299 per month.

The Starter Plan enables up to 2 pro users and offers features such as scheduling, Client Management, Automated Reminders, Service Chatbot, Online Booking, etc.

The Team plan contains all the features in Starter with the addition of Custom Job Forms, Custom Documents, GPS Tracking, Task, Phone, and Support.

The Professional Plan contains everything in the Team with features such as One on One Onboarding, Franchises, and Inventory Tracking.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.8 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Workiz. You can also find here pricing information from Workiz's website.

What should you ask Workiz during a demo session? (65 questions)

Schedule a demo with Workiz and access 65 must ask questions for the vendor while watching Workiz in action. Visit the vendor's website here.

Where Workiz is used?

Customers seeking a cloud-based deployment all-in-one platform to help them manage their business activities will find Workiz appropriate. Customers who operate home service businesses can utilize its field service scheduling tools to help them make their business better.

Workiz is suitable for businesses such as Air Duct Cleaning, Appliance Repairs, Alarm and Security, Construction, Electrical, Garage Door, Installations, Landscaping, Plumbing, etc. Examples of customers and their businesses currently in partnership with the Workiz software company are JRA and Junk Doctors, Nobel Locksmith, Response Crew, Two Broke Bartenders, Dumpster Intervention Patrol, HR Locksmith 24/7, Trinity Air Medical Dispatch, and IT, Seattle Towing, etc.

List of categories

Billing & Invoicing
Plumbing Estimating
Field Service
FS Scheduling & Dispatch
Scheduling

Workiz Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Workiz
ITQlick rating
4.5/5
Score
96/100
Pricing
2.8/10
License pricing
$65 per month
Functionality
5
Review
Compare
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.