ZenPayroll Review - why 3.4 stars?

ZenPayroll Review
ITQlick Score: 92/100
ITQlick Rating:
Pricing: 4.4/10 - average cost
Category: Small Business Payroll -> ZenPayroll review
Ranking:Ranked 2 out of 28 Small Business Payroll systems
Company: ZenPayroll, Inc.
Pricing: starts at $39 per month
Typical customers: SMBs
Platforms: Desktop
Links: ZenPayroll pricing, ZenPayroll alternatives
Shlomi LaviShlomi Lavi / updated: Mar 12, 2022

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What is ZenPayroll?

Gusto is a cloud-based payroll management system for small and large-sized organizations. Earlier known as ZenPayroll, Gusto offers vast features for payroll and tax management. The features include paperless paychecks, multiple pay rates, flexible payment schedules, automated taxes, child-support garnishments, employee management, Gusto debit card, contractor payments, hourly/salaried employee support, reimbursements, Federal R&D tax credit, expense integrations, calendar sync, and digital signatures.

Moreover, offer mobile support, including tablets and iPad, for improved customer experience. In addition, Gusto integrates with accounting tools such as Xero, FreshBooks, and QuickBooks. The insights and reporting feature further give users a detailed understanding of payroll and tax management. Along with payroll management, Gusto also offers core HR management features to help organizations with complete payroll and employee management.

Gusto was owned by ZenPayroll Inc. in 2011. The headquarter is located in San Francisco, California, United States. The overall employee base of Gusti is around 5000+, making it a medium-sized organization.

Gusto has been awarded the people choice award for its usability, customizability, and ease of use on mobile and web-view. With rebranded from ZenPayroll to Gusto, there have been continuously improving to meet the customer requirements.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in such major industries and domains as retail and wholesale, automation and manufacturing, financial services, healthcare and hospitality, and others. Some notable clients of the software include Farmgirl Flowers, Seattle Farm Tables, Cedar Cycling, and others.

Main features and functionalities

The software comes with the ability of automatically reporting new hires and thus eliminates the need of paper processing. It also offers other employee management capabilities of paystub emailing for employees, management of separate employee accounts, employee self-onboarding, and management of charitable donations.

ZenPayroll facilitates automatic tax filing in addition to automatic tax calculations and payments. It allows running of payroll for as many times as required, at no extra cost. Other important capabilities of the software include flexible payment schedules, payroll cancellation, paychecks printing, payroll reports printing, direct deposit, and others.

What is the actual cost?

The Gusto pricing model is based on a combination of base pricing and user-based pricing. There are 4 pricing packages, where the Select package requires users to contact Gusto support for detailed discussion. The Core package costs around $39 per month with $6 per employee per month.

However, the Complete package is priced at $39 per month with $12 per employee per month. Whereas the Concierge package costs around $149 per month with $12 per employee per month. Each plan has various features available where the most advanced package offers all features. As a result, the overall pricing of Gusto is lesser than the other payroll solutions available in the market.

ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ZenPayroll. You can also find here pricing information from ZenPayroll's website.


  • Tax documents make it easier to file taxes
  • Accessible layout for both employees and managers
  • Reporting and insights to help users have the right dependencies for each process


  • It is specific to US users and employees. If you have employees outside the state, taxation can become tedious for the employees

How it stacks up?

Access a head to head analysis of ZenPayroll vs alternative software solutions.
ITQlick rating
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$39 per month
Patriot ...
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$10 per month
Clarity ...
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Pricing not available
Square P...
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$35 per month
Sage One...
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$7 per user/month

Frequently Asked Questions (FAQs)

Is it the best Small Business Payroll system?

ZenPayroll is ranked 2 out of 28 software in their category (Small Business Payroll systems).

How they are rated on ITQlick?

The rating of ZenPayroll is 3.4 stars out of 5 and the total score is 92 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ZenPayroll makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently ZenPayroll can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between ZenPayroll and alternatives?

The most popular alternatives to ZenPayroll in 2023: Patriot PAY, Clarity Payroll, Square Payroll, Sage One Payroll, Web Pay. Access the complete competitors analysis here - ZenPayroll VS Small Business Payroll Software alternatives.

Is ZenPayroll right for you or your business?

Gusto is a one-stop solution for organizations searching for payroll and employee management. Moreover, you can integrate Gusto with accounting and bookkeeping tools such as QuickBooks, Xero, and FreshBooks. Also, the overall pricing of Gusto is affordable for organizations regardless of their size. Furthermore, reporting and insights further make Gusto a perfect choice for your business. However, Gusto is mainly for the US audience as it has tax forms related to US taxation.

List of categories

Employee Recognition
Employee Scheduling
Employee Onboarding
Expense Management
HR Analytics
Time-sheet entry
HR Department
Workforce Management
Quality control
Quality management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.