Zuora Review - why 3.9 stars?

Shlomi Lavi / updated: Mar 24, 2022

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What is Zuora?

Zuora is a SaaS solution used for subscription billing, commerce, and as a finance platform that ensures the success of subscription businesses. Using Zuora, subscription companies across multiple industries are able to grow revenues and scale by bringing new services to the market. They do this without being held back by any operational constraints. Zuora also facilitates adoption of packaging strategies and creative pricing that help to strengthen the customer base. Other features of Zuora include automating billing and payment processes. Accounting processes are also streamlined using an efficient recognition process.

Zuora was developed by ZuoraSoftware Company. This company designs and sells SaaS applications for subscription businesses. The company has its headquarters at 1051 E Hillsdale Blvd., in Foster City, California. Its CEO, Tien Tzuo, is also the co-founder. He has served in this capacity since 2007.

Who is it best for?

Zuora is best for large and medium enterprises. Zuora is important to all entities that want to gain insights into their key subscription metrics. The company serves Docusign, Pearson, Qualcomm, and HP among others.

Main features and functionalities

Most enterprises struggle with their finances, either because of weak customer base or lack of marketing strategies that can help generate enough revenue. By using Zuora, these enterprises can increase their revenue through negotiated B2B sales and high volume B2C channels. All this is achieved while maximum pricing flexibility is maintained.

Zuora has many features that businesses can benefit from. Some of them include automated notifications, Account close tools, Revenue Recognition Reports, AR aging balances, Account period management, Key subscription metrics, Canned as well as ad-hoc reporting, Quoting and subscription management in CRM, Subscription insights and analytics in CRM, and Pre-built gateway integration etc.

Zuora will help you to easily handle the impact of add-ons, upgrades, renewals, and cancellations. It also accommodates multiple currencies and taxation procedures. Zuora can also be used to quickly summarize month-end billing, revenue and cash flows.

What is the actual cost?

ITQlick pricing score is 7.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zuora. You can also find here pricing information from Zuora's website.

Pros

• Can efficiently handle many bill runs. Large number of bills may come from the so many small time customers.
• Good at quickly changing prices which may be due to market forces of supply and demand.
• It simplifies the sales quotation process which is great for revenue forecasting.
• Zuora offers live demo for users to be able to understand how it functions better.
• It offers the user great flexibility and scalability as it can work in any industry and any size of business.

Cons

• Its revenue recognition rules are very basic; this is a very serious issue since some of its classifications may not meet the laid down principles of revenue recognition.
• Even though it deals with multiple currencies, it doesn't have currency conversion feature.
• Zuora supports only English, meaning that those unable to speak English are not able to use it.
• One Time products get given a single date as the time period. They also look clunky on invoices. The list of subscriptions may get cluttered as a result of this.
• For those using SFDC, it can't report historic metrics like marginal rate of return.

How it stacks up?

Access a head to head analysis of Zuora vs alternative software solutions.

Frequently Asked Questions (FAQs)