Splunk Review - why 3.6 stars?

BugSense Review
ITQlick Score: 70/100
ITQlick Rating:
Pricing: 5/10 - average cost
Category: Help Desk -> Splunk review
Ranking:Ranked 99 out of 210 Help Desk systems
Company: BugSense
Pricing: starts at $19 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Splunk pricing, Splunk alternatives
Shlomi LaviShlomi Lavi / updated: Nov 07, 2022

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What is Splunk?

Splunk is mobile application development and analytics platform for businesses of all sizes. It offers cross platform support and tracks the performance and quality of applications on mobile devices. The software was designed and launched by Splunk headquartered in Athens, Greece.

Who is it best for?

Customers of the software include business of all sizes hailing from different industries. It can be used as application development and management platform by freelance developers as well as large companies. The software has been deployed in such industries as software development, technology, financial services, manufacturing, education, government, and others.

Main features and functionalities

The crash analytics services offered by the software include application context for debugging, visualized trends to see the status of apps and trends in real time, powerful search, and custom data support. The software offers cross platform support as well as support for HTML5 content.

The app allows you to keep track of such parameters as total number of issues in the app, most important issues, most affected devices, and number of unique affected users. You also have the facilities of operational intelligence and event tracking.

What is the actual cost?

The cost of license starts at $19 per user/month. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for Splunk. You can also find here pricing information from Splunk's website.

Pros

  • Splunk features different set of capabilities for different mobile platforms.
  • Support for major HTML5 applications such as WinJS, Phonegap, and Mobile Web is available.
  • Splunk offers real time intelligence reports for such aspects as performance, crash, and quality.

Cons

  • Unlike some alternatives, Splunk does not offer the capabilities of module management and fine-grained permissions control.
  • Coding services offered by the software are less extensive compared to other alternatives.

How it stacks up?

Access a head to head analysis of Splunk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Splunk
ITQlick rating
3.6/5
Score
70/100
Pricing
5/10
License pricing
$19 per user/month
Functionality
5
Review
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Splunk is ranked 99 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Splunk is 3.6 stars out of 5 and the total score is 70 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Splunk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Splunk on your mobile/smart phone.

What should we ask during a demo session?

Differences between Splunk and alternatives?

The most popular alternatives to Splunk in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Splunk VS Help Desk Software alternatives.

List of categories

Operations

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.