eCasework Review - why 4.8 stars?

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is eCasework?

eCasework is a web-based case management tool that was developed by Poris for local government councils and councillors. It is an all-in-one solution for elected representatives, including councillors, MLAs, AMs, MPs, MSPs, and unions. The software is designed to help users manage their caseloads more efficiently and effectively.

One of the key features of eCasework is its ability to consolidate contact channels. Users can track cases, email people, store files, and manage their calendar in one easy-to-use place with all correspondence recorded. This feature helps users avoid constantly switching between apps such as Evernote, Dropbox, Todoist, and Outlook.

Another feature of eCasework is its ability to keep track of people’s issues. Users can organize deadlines and events, store photos, letters, and files, and keep track of everyone’s input. This feature helps users stay on top of their caseloads and ensures that nothing falls through the cracks.

eCasework also has a powerful search function that makes it easy to find things in a flash. Spreadsheets can be cumbersome, and notepads can be chaotic without proper organization. It’s quicker and easier to manage your caseload on eCasework, and with our powerful search, you’ll always be able to find things in a flash.

eCasework was established in 1989 in London, United Kingdom. The company is currently unfunded and has an annual revenue of $1.07M as of December 31, 2022. eCasework has 444 employees.

eCasework is designed for local government councillors and councils. It is a notebook, address book, email inbox, diary, and filing system rolled into one. It’s a place to collect cases, keep track of everyone’s input, and solve problems efficiently. The software is hosted in the cloud, meaning users can manage their cases anytime, anywhere on their computer, tablet, and smartphone.

In conclusion, eCasework is an all-in-one case management tool designed for local government councillors and councils. It is a powerful tool that helps users manage their caseloads more efficiently and effectively. With features like consolidated contact channels, the ability to keep track of people’s issues, and a powerful search function, eCasework is a must-have tool for anyone looking to streamline their caseload management. And with its web-based platform, eCasework is available everywhere you go, making it easy to manage your caseload whether you’re at the office or on the beach.

Who is it best for?

eCasework is designed to meet the needs of organizations and professionals involved in case management across different sectors. Its typical customers include:

1. Government Agencies and Local Councils: eCasework is tailored for local government councils, elected representatives, and officials managing constituent concerns. It streamlines communication channels, facilitating efficient interaction between constituents and government representatives.

2. Nonprofit Organizations: Nonprofits dealing with advocacy, social services, and community outreach find eCasework invaluable. It aids in managing cases related to community issues, social services, and outreach programs.

3. Union Organizations: Unions dealing with labor issues and employee concerns leverage eCasework to efficiently manage and track cases related to employment matters, negotiations, and member concerns.

4. Healthcare Institutions: Healthcare organizations utilize eCasework for patient advocacy, managing healthcare-related concerns, and ensuring streamlined communication between patients, healthcare providers, and administrators.

5. Legal Services: Law firms and legal professionals benefit from eCasework capabilities in case management. It aids in organizing legal documents, tracking case progress, and ensuring seamless communication with clients.

Example Customers: Here are five examples of organizations and companies that use eCasework to enhance their case management processes:

1. Brighton City Council: Brighton City Council employs eCasework to streamline communication channels, manage constituent concerns, and enhance the efficiency of their local government operations.

2. Community Legal Aid Services: A legal services nonprofit organization, Community Legal Aid Services, utilizes eCasework to manage and track legal cases, ensuring efficient delivery of legal services to their clients.

3. United Workers Union: As a union organization, the United Workers Union relies on eCasework to manage labor-related issues, member concerns, and negotiations with employers.

4. St. Mary Hospital: St. Mary Hospital integrates eCasework into its healthcare management system, using it to handle patient advocacy, address healthcare-related concerns, and enhance communication between patients and healthcare professionals.

5. Global Advocacy Network: A global advocacy network working on human rights and social justice leverages eCasework to coordinate efforts, manage cases related to advocacy, and ensure effective communication within the network.

Main features and functionalities

Here are several ways in which eCasework can help your business:

1. Streamlined Case Management:

   • Efficient Workflow: eCasework provides a centralized platform for managing cases, streamlining workflows, and ensuring that nothing falls through the cracks. This efficiency can lead to faster case resolution and improved overall productivity.

2. Consolidated Communication Channels:

   • Unified Communication: With the ability to consolidate contact channels, eCasework allows you to track cases, email stakeholders, store files, and manage your calendar all in one place. This consolidation reduces the need to switch between multiple applications, simplifying communication and making it more cohesive.

3. Enhanced Organization:

   • Issue Tracking: Keep meticulous track of issues, deadlines, and events. eCasework enables you to organize and store all relevant information, including photos, letters, and files, ensuring that you have a comprehensive view of each case.

4. Powerful Search Functionality:

   • Effortless Information Retrieval: Searching for information is quick and easy with eCasework powerful search function. This feature eliminates the need for cumbersome spreadsheets and ensures that you can find the information you need in a flash, saving valuable time and effort.

5. Accessibility Anytime, Anywhere:

   • Cloud-Based Platform: As a web-based tool hosted in the cloud, eCasework allows you to manage your cases anytime, anywhere, whether you are at the office, at home, or on the go. This flexibility enhances accessibility and responsiveness.

6. Customized for Your Industry:

   • Versatility Across Industries: eCasework caters to a wide range of industries, making it adaptable to the unique needs of your business. Whether you are in government, healthcare, legal services, or another sector, the platform can be customized to suit your specific requirements.

7. Improved Customer Service:

   • Enhanced Responsiveness: The efficient management of cases and streamlined communication channels translate to improved responsiveness to customer or client needs. This, in turn, contributes to enhanced customer satisfaction and loyalty.

8. Data Security and Compliance:

   • Secure Information Handling: eCasework prioritizes data security, ensuring that sensitive information is handled with the utmost care. This commitment to security is crucial for maintaining trust with clients, customers, or stakeholders.

9. Cost-Effective Solution:

   • Efficiency Equals Cost Savings: By streamlining processes, reducing manual efforts, and enhancing overall efficiency, eCasework contributes to cost savings over time. The platform effectiveness can lead to a positive return on investment for your business.

What is the actual cost?

eCasework offers a range of pricing plans to suit different needs. Here are the details of the pricing plans:

• eCasework for individuals: £6.25/month or £60/year. This plan is suitable for individuals who need to manage their caseloads more efficiently.

• Team subscriptions: Discounts are available for team subscriptions. Contact eCasework for a team quote.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for eCasework. You can also find here pricing information from eCasework's website.

Pros

• Consolidated Contact Channels: eCasework: Stands out with its ability to consolidate contact channels, providing a unified platform for tracking cases, emailing stakeholders, storing files, and managing calendars. This integrated approach simplifies communication, setting it apart from competitors with fragmented solutions.
• Powerful Search Functionality: eCasework: Offers a powerful search function, allowing users to find information swiftly. This feature enhances efficiency, providing a quick and easy way to manage caseloads. In comparison, some competitors may lack the same level of robust and rapid information retrieval.
• Adaptability Across Diverse Industries: eCasework: Demonstrates versatility by catering to a wide range of industries, including local government, nonprofits, unions, healthcare, and legal services. This adaptability sets eCasework apart from competitors that may focus on specific sectors, making it a comprehensive solution for diverse organizational needs.

Cons

• Medium-sized Vendor: eCasework: As a medium-sized company, eCasework may lack the extensive resources of larger competitors. Some enterprises may prioritize solutions from larger vendors for perceived reliability and comprehensive support.
• Specific Industry Focus of Competitors: eCasework: While eCasework is adaptable across industries, some competitors may specialize in certain sectors, offering tailored features that align more closely with the unique needs of specific industries. This specialization could make competitors more appealing for organizations with highly specific requirements.

How it stacks up?

Frequently Asked Questions (FAQs)