Service Assistant Review - why 3.3 stars?

Service Assistant Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Field Service -> Service review
Ranking:Ranked 92 out of 350 Field Service systems
Company: RealGreen Systems
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: Service Assistant pricing, Service Assistant alternatives
Shlomi LaviShlomi Lavi / updated: Apr 10, 2022

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What is Service Assistant?

Service Assistant is a field service management software that helps businesses view customer information, from the last time of service to how long they have been customers. Technicians can use the software to enter production and access work orders even while on the field. Users can also schedule same-day service to customers with the software, and it also allows them to add additional services and new customers to an existing route.

Service Assistant enables users to calculate the cost of service, generate payment statements and automate payment reminders. Service Assistant has several features, and some key ones include scheduling & routing, customer notifications, payment processing and customer information. The software is powered by Real Green Systems, a public company founded in 1984 by Joe Kucik. The company has about 51-200 employees, and it is headquartered in Michigan, United States.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Service Assistant.

Pros

  • The software helps businesses to manage their customers services efficiently
  • The software is supported on mobile devices
  • Service Assistant enables users to view past notes and records
  • Functional customer support team

Cons

  • Service Assistant pricing could be reviewed for some users affordability
  • It does not integrate with other marketing systems like Hubspot
  • The software can be slow at times

How it stacks up?

Access a head to head analysis of Service Assistant vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
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Service
ITQlick rating
3.3/5
Score
82/100
Pricing
4/10
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Pricing not available
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23
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Jobber
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4.6/5
Score
99/100
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2/10
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$39 per user/month
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23
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HouseCal...
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4.7/5
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98/100
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2/10
License pricing
$49 per user/month
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31
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ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
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Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14
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Dispatch Vs Service

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

Service Assistant is ranked 92 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of Service Assistant is 3.3 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Service Assistant makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Service Assistant on your mobile/smart phone.

What should we ask during a demo session?

Differences between Service Assistant and alternatives?

The most popular alternatives to Service Assistant in 2024: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - Service Assistant VS Field Service Software alternatives.

Is Service Assistant right for you or your business?

The software is fit for small, medium and large-sized businesses in the professional service industry. The software is suitable for service companies like lawn care, landscaping, Arbor care and pest control. Joshua Tree, One Step Tree and Lawn care and Perm-O-Green Lawn are some of this software users.

List of categories

Billing & Invoicing
Field Service
Field Service - Pest Control
HVAC GPS Tracking
Employee Management
Inventory Management
Work Order Management
Appointment Scheduling
Scheduling
Contract Management
Job management
Time Tracking

List of features

Mobile Access
Billing & Invoicing
Time Tracking
Scheduling
Inventory Management
Work Order Management
Field Service
Contract Management
Fleet management
Employee Performance Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.