VersaSRS Help Desk Review - why 3.4 stars?

Shlomi Lavi / updated: Mar 17, 2020

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What is VersaSRS Help Desk?

versaSRS Help Desk is a help desk and customer support solution that can help companies to manage all their communications from a single solution. The software can work as a CRM, IT Help Desk, customer service and case management software and improve the quality of the interactions with customers, employees and end users.

VersaDev, the company behind versaSRS Help Desk, has been providing business software solutions since 2001. The Australian company offers software solutions to organizations of all sizes, whether they have 30 customers or 3 million. The company is also known for its products RecWise, versaERS and versaTWB.

Who is it best for?

versaSRS Help Desk is perfect for midsize business and large enterprises. Industries that are looking for a way to improve their internal workflow and customer service can try this software. SpeedCast, Adelaide City Council and Avalon Property Group are some of the clients of versaSRS Help Desk.

Main features and functionalities

versaSRS comes with sales and customer management, business management, service management, one-click case creation, knowledge base features. The sales and customer management tool offers built-in customer relationship management module, knowledge base, reports, versaBoard with real-time visual reports, job costing, case creation and multiple business units support for users. The software requires minimum 5 users and offers one customer portal.

Users can manage cases, requests and incidents using the business management features of versaSRS. The software supports mobile workforce and offers both onsite and hosted solutions. Some notable features of versaSRS are: events management, hot news board, template enabled, extensive search capability, customizable tabs and links for incident, cases, problem and other similar things. Archiver and asset scanning features can be purchased if required.

What is the actual cost?

The cost of license starts at $99 per license. ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for VersaSRS Help Desk.

Pros

• versaSRS Help Desk offers CRM module and real-time visual reports unlike other similar tools
• versaSRS Help Desk offers case creation and delivery via email feature unlike other similar tools
• The customer support of versaSRS Help Desk offers phone and email support
• The help desk software offers automatic notifications and self-service features for users
• The help desk software offers both onsite and hosted deployment option for users

Cons

• versaSRS Help Desk supports managing only one business unit which can be a problem for some users
• versaSRS Help Desk doesn’t offer any mobile dedicated app for iOS and Android users
• The customer support of versaSRS Help Desk doesn’t offer any 24/7 live phone support
• The help desk software doesn’t offer any real-time customer interaction feature for users
• The help desk solution doesn’t offer any document library or contract management features

How it stacks up?

Access a head to head analysis of VersaSRS Help Desk vs alternative software solutions.

Frequently Asked Questions (FAQs)