Zoho Assist Review - why 4.5 stars?

Zoho Assist Review
ITQlick Score: 90/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Remote Support -> Zoho Assist review
Ranking:Ranked 2 out of 19 Remote Support systems
Company: Zoho
Pricing: starts at $10 per technician/month
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: Zoho Assist pricing, Zoho Assist alternatives
Shlomi LaviShlomi Lavi / updated: Mar 20, 2022

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What is Zoho Assist?

ZOHO Assist is a software solution that provides a straight forward and simple user interface that helps users connect to remote computers from anywhere on the world. The connection can be made as long as there is an internet connection, regardless of proxies and firewalls. Once access is approved, users can control the computer as if it was right in front of them. ZOHO, the developer of ZOHO Assist, was founded in 1996 and company headquarters located in Pleasanton, California.

Who is it best for?

ZOHO Assist is best for small to medium businesses in small to large enterprises across multiple industries. It can also be used by any business or individual who want to incorporate its features into their business. The software is used by thousands of clients all over the world including clients in Asia, Europe, North America, the Middle-East, and Africa. Among their most prominent clients include Maddoxtech, C-4 Web Store, JMCampbell, and Sitecube.

Main features and functionalities

ZOHO Assist can help your business by connecting users with computers located anywhere in the globe. The software provides remote connections in several options so that users can explore all possibilities to remotely connect to their network or computer. The software also integrates well with most firewalls and proxies, enabling a faster and easier connection. Moreover, with the online remote software, users can save time and money that would otherwise be used on traveling from one pc to another.

During sessions where users have remote access, the software provides secure connections that are activated by the client once sharing is accepted. All the information shared is then secured with SSL/AES 128 bit encryption. The software features an embedded support widget that allows other users to join a secured support session. This support session allows users to converse live with each other via the software’s instant messaging feature. The software also provides an instant messaging panel on the software’s interface. The software can also be used entirely from your preferred web browsers, making it easier for users to manage their own access.

What is the actual cost?

The Standard version of Zoho Assist starts at $10 per technician per month. The Professional at $15, and the Enterprise at $24 per technician per month. All plans offer different features to choose from according to their business needs.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zoho Assist. You can also find here pricing information from Zoho Assist's website.

Pros

  • ZOHO Assist application is among the most affordable software solutions in the market
  • ZOHO Assist offers free live support for its users
  • ZOHO Assist supports multiple languages
  • ZOHO Assist offers a free 30-day trial for interested users
  • ZOHO Assist features among the best visuals for remote access in the market

How it stacks up?

Access a head to head analysis of Zoho Assist vs alternative software solutions.
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Zoho Ass...
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4.5/5
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GoToMyPC
ITQlick rating
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Barracud...
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UltraVNC
ITQlick rating
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Score
86/100
Pricing
5.6/10
License pricing
$100 per user/year
Functionality
4

Frequently Asked Questions (FAQs)

Is it the best Remote Support system?

Zoho Assist is ranked 2 out of 19 software in their category (Remote Support systems).

How they are rated on ITQlick?

The rating of Zoho Assist is 4.5 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Zoho Assist makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Zoho Assist can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Zoho Assist and alternatives?

The most popular alternatives to Zoho Assist in 2023: ConnectWise ScreenConnect, GoToMyPC, UltraVNC, Barracuda Networks, LogMeIn Rescue. Access the complete competitors analysis here - Zoho Assist VS Remote Support Software alternatives.

List of categories

Customer Service
Help Desk
IT Management
Remote Access
Remote Support
Chat
Application server

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.