Zoho Assist Review

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Last updated: Aug 07, 2019

Zoho Assist Review

ITQlick rating
(4.5/5)

Starting from $115 per user/year

ZOHO Assist is a software solution that provides a straight forward and simple user interface that helps users connect to remote computers from anywhere on the world. The connection can be made as long as there...

  • Categories (4/7):

    • Customer Service
    • Help Desk
    • IT Management
    • Remote Access

Shlomi Lavi / updated: Aug 07, 2019

What is Zoho Assist?

ZOHO Assist is a software solution that provides a straight forward and simple user interface that helps users connect to remote computers from anywhere on the world. The connection can be made as long as there is an internet connection, regardless of proxies and firewalls. Once access is approved, users can control the computer as if it was right in front of them. ZOHO, the developer of ZOHO Assist, was founded in 1996 and company headquarters located in Pleasanton, California.

Average Rating -

The rating of Zoho Assist is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

ZOHO Assist is best for small to medium businesses in small to large enterprises across multiple industries. It can also be used by any business or individual who want to incorporate its features into their business. The software is used by thousands of clients all over the world including clients in Asia, Europe, North America, the Middle-East, and Africa. Among their most prominent clients include Maddoxtech, C-4 Web Store, JMCampbell, and Sitecube.

Features

ZOHO Assist can help your business by connecting users with computers located anywhere in the globe. The software provides remote connections in several options so that users can explore all possibilities to remotely connect to their network or computer. The software also integrates well with most firewalls and proxies, enabling a faster and easier connection. Moreover, with the online remote software, users can save time and money that would otherwise be used on traveling from one pc to another.

During sessions where users have remote access, the software provides secure connections that are activated by the client once sharing is accepted. All the information shared is then secured with SSL/AES 128 bit encryption. The software features an embedded support widget that allows other users to join a secured support session. This support session allows users to converse live with each other via the software’s instant messaging feature. The software also provides an instant messaging panel on the software’s interface. The software can also be used entirely from your preferred web browsers, making it easier for users to manage their own access.

Zoho Assist 5 Pros

  • ZOHO Assist application is among the most affordable software solutions in the market
  • ZOHO Assist offers free live support for its users
  • ZOHO Assist supports multiple languages
  • ZOHO Assist offers a free 30-day trial for interested users
  • ZOHO Assist features among the best visuals for remote access in the market

Competitors & Alternatives

Zoho Assist’s main competitors are GoToAssist and ScreenConnect.

GoToAssist is a solution to enable the provision of remote support to customers. This is done by allowing agents to access customers’ computers for investigation and resolution of problems which cannot be resolved through other means. This support can also be provided to mobile phone users, and agents can also provide service using mobile devices as well. Additionally the product can handle multi-session support, file transfers and session recording for both quality & investigation purposes.

Zoho Assist is a similar tool which also includes a widget which can be embedded into websites for customers to initiate remote support requests. There is also a live chat option for agents to communicate with customers while they are in control of the computers. Additionally the product supports all operating systems and allows remote connections through most firewalls, but provides secure encrypted communication sessions as well.

ScreenConnect on the other hand although providing a similar solution, also allows customers to brand the product as their own when they provide remote support to their clients. Additionally the product is available as a vendor hosted or self hosted solution, and has an open architecture which means it can connect in a variety of ways to different customer platforms.

While Zoho Assist does not fully support these features; it does include multiple options for initiating customer support sessions. In addition it has reporting options to track remote support sessions for analysis & review, and can be integrated to accounting systems for billing of support charges when necessary.

Zoho Assist Pricing Information

The cost of license starting from $115 per user/year. The experts at ITQlick has reviewed Zoho Assist pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Zoho Assist in action

Zoho Assist Categories

Customer Service
Help Desk
IT Management
Remote Access
Remote Support
Chat
Application server

Specifications

Company:
Address: Zoho Corporation, Research Boulevard, Austin, TX
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Zoho Assist Features

Data Import/Export
Basic Reports
Online Customer Support

Zoho Assist Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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$100 per user/year
Hosting
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4
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