BOSS Support Central Review - why 4.5 stars?

BOSS Support Central Review
ITQlick Score: 84/100
ITQlick Rating:
Pricing: 2.6/10 - low cost
Category: Help Desk -> BOSS Support Central review
Ranking:Ranked 23 out of 210 Help Desk systems
Company: BOSS - Business Oriented Software Solutions.
Pricing: starts at $19 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: BOSS Support Central pricing, BOSS Support Central alternatives
Shlomi LaviShlomi Lavi / updated: Jun 10, 2022

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What is BOSS Support Central?

BOSS Support Central is an integrated IT support management (ITSM) system that helps manage a company’s IT customer support services. The suite of services include IT Service Desk, Asset Management and Lifecycle Management. Users can choose between on-premises installation or a cloud-based solution. It provides a full-scale of services for planning, designing, operating and controlling IT services to customers. It can be used in any number of industries which have an IT support number.

Who is it best for?

Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. It covers the Tech Support industry servicing IT clients.

Main features and functionalities

BOSS Support Central features Availability Management, Change Management, Configuration Management, Contract Management, Incident Management, Problem Management, and Release Management. It has a choice between a cloud-based implementation or on-premises setup.

Access is done through the built-in Dashboard. A self-service portal can also be included as a service by the company.

What is the actual cost?

The cost of license starts at $19 per user/month. ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for BOSS Support Central. You can also find here pricing information from BOSS Support Central's website.

How it stacks up?

Access a head to head analysis of BOSS Support Central vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
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BOSS Sup...
ITQlick rating
4.5/5
Score
84/100
Pricing
2.6/10
License pricing
$19 per user/month
Functionality
6
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Freshdesk
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39
SolarWin...
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94/100
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$19 per technician/month
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38
Zoho Des...
ITQlick rating
4.5/5
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92/100
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4/10
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$14 per agent/month
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3
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Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

BOSS Support Central is ranked 23 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of BOSS Support Central is 4.5 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, BOSS Support Central makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access BOSS Support Central on your mobile/smart phone.

What should we ask during a demo session?

Differences between BOSS Support Central and alternatives?

The most popular alternatives to BOSS Support Central in 2024: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - BOSS Support Central VS Help Desk Software alternatives.

List of categories

Help Desk
Self-Service Portal
Ticket Management
IT Asset Management
Contract Management
Database Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.