BOSS Support Central Review

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Last updated: Nov 14, 2019

BOSS Support Central Review

ITQlick rating
(4.5/5)

Starting from $19 per user/month

BOSS Support Central is an integrated IT support management (ITSM) system that helps manage a company’s IT customer support services. The suite of services include IT Service Desk, Asset Management and Lifecycl...

  • Categories (4/6):

    • Help Desk
    • Self-Service Portal
    • Ticket Management
    • IT Asset Management

Shlomi Lavi / updated: Nov 14, 2019

What is BOSS Support Central?

BOSS Support Central is an integrated IT support management (ITSM) system that helps manage a company’s IT customer support services. The suite of services include IT Service Desk, Asset Management and Lifecycle Management. Users can choose between on-premises installation or a cloud-based solution. It provides a full-scale of services for planning, designing, operating and controlling IT services to customers. It can be used in any number of industries which have an IT support number.

Average Rating -

The rating of BOSS Support Central is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Boss Support Central is ideal for small, medium, and large IT and Project Management Companies. It covers the Tech Support industry servicing IT clients.

Features

BOSS Support Central features Availability Management, Change Management, Configuration Management, Contract Management, Incident Management, Problem Management, and Release Management. It has a choice between a cloud-based implementation or on-premises setup.

Access is done through the built-in Dashboard. A self-service portal can also be included as a service by the company.

Competitors & Alternatives

Some good allternatives to consider for BOSS Support Central are: Zendesk, Samanage Help Desk, Freshdesk, Desk.com, Mhelpdesk, TeamSupport, HappyFox, Zendesk Starter, Spiceworks, and SysAi.

BOSS Support Central Pricing Information

The cost of license starting from $19 per user/month. The experts at ITQlick has reviewed BOSS Support Central pricing and gave the software a total cost of ownership (TCO) rating of 2.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching BOSS Support Central in action

BOSS Support Central Categories

Help Desk
Self-Service Portal
Ticket Management
IT Asset Management
Contract Management
Database Management

Specifications

Company:
Address: 350 Research Court, Suite 110, Norcross, GA 30092
Website:https://www.boss-solutions.com/bosssupportcentral.html
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows

BOSS Support Central Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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BOSS
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ITQlick Score
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2.6/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
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6
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$19 per user/month
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39
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3
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 per user/month
Hosting
On premise and Cloud
Functionality score
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6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review