Box Review - why 4.3 stars?

Box Review
ITQlick Score: 92/100
ITQlick Rating: (4.3/5)
Pricing: 2/10 - low cost
Category: Document Management -> Box
Ranking:Ranked 1 out of 423 Document Management systems
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Box pricing, Box alternatives

Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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What is Box?

Boss is a cloud-based document management software designed to simplify workflow and collaboration with anyone, anywhere, on any device. The software comes with features such as:
  • Security: Box offers top priority to protecting sensitive files of end-users in the cloud. This feature has advanced security controls, intelligent threat-detection, and complete information governance.
  • Collaboration: This feature enhances the collaboration between many people, from teammates to customers to partners and vendors.
  • Integrations: With this feature, end-users can integrate the best-of-breed tech stack and gets even better with Box as the secure content layer. Box offers integrations with more than 1,500 apps.
The Box is a document management software that started in 2005. The company is headquartered in Redwood City, California, United States. The company has a workforce of up to 5000 employees.

What is Box rating?

The rating of Box is 4.3 stars out of 5 and the total score is 92 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Box?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where the software can be used include healthcare and life sciences, media and entertainment, financial services, retail and wholesale, advertisement and marketing, and others. Some notable clients of the software include Grey Group, Schneider Electric, and P&G etc.

Is Box the best Document Management system?

Box is ranked 1 out of 423 software in their category (Document Management systems).

What are their main features and functionalities?

The software offers secure online storage of files with as much as 10GB of free storage space. Files can be synchronized with desktop and can be viewed and accessed from anywhere. Online storage also provides for easier sharing of files regardless of their size. Users can also be invited to upload, download, and edit files with custom permissions.

Other than sharing of files through simple upload, Box also offers sharing file links via email and sharing of entire folders. Support is offered for all major file and document formats. The software also offers SSL encryption, file embedding on website, and mobile support.

What are Box's pros? (3 Pros)

  • Box enables end-users to quickly transfer files from any device to the cloud storage space of the box
  • The software offers optimal security and speed
  • The software allows for Integration with a lot of apps

What are Box's cons? (1 cons)

  • Users complain of limited storage limits

Who are their main alternatives?

Box completes with other document management systems like Dropbox, Microsoft OneDrive for Business, and Citrix ShareFile. We will compare these document management systems in some specific aspects below.
  • Functionality: Box offers features like Frictionless security, Seamless collaboration, Simplified workflow, Best-of-breed app integrations, etc. When compared to its alternatives, Dropbox offers features like Store and sync, Share, Stay secure (available in Box), Collaborate (available in Box), Streamline remote work, Keep your family organized, Send and track documents, etc. Microsoft OneDrive for Business offers features like Anywhere access, Seamless collaboration (available in Box and Dropbox), Untethered mobility, Controls for security (available in Box and Dropbox), etc. Citrix ShareFile offers features like Streamline collaboration (available in all alternatives), integrations (available in Box), Legally Binding E-Signatures, Custom Client Portal, etc.
  • Customers/Industries: Box renders its services to target industries like Financial Services, Government, Nonprofit, Education, Professional Services, etc. Examples of customers using Box are Broadcom, Morgan Stanley, AstraZeneca, Fico, Intuit, JLL, The International Rescue Committee, Farmers Insurance, etc. Dropbox renders its services to target industries like Education, Media, Construction, Retail, and Technology. Dropbox has customers like Intersport, Wellcom, Adco, Nearmap, etc. Microsoft OneDrive for Business is used by over 85 percent of the Fortune 500. OneDrive has customers like Textron, Chevron, Accenture, DBS, etc. Citrix ShareFile renders its services to target industries like Accounting, Legal, Finance, Healthcare, Insurance, Architecture, Manufacturing, Construction, Real Estate, Engineering, etc. ShareFile has customers like AKQURACY marketing and communications, Virginia Commonwealth University, NorthGauge Healthcare Advisors, etc.
  • Cost: According to ITQlick expert cost research, Box is cost-rated at 1/5. This means it is low-cost document management software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. Box starts at $15 per user per month on annual billing and $20 monthly. Dropbox starts at $12.50 per user per month on annually billing and $15 monthly. Microsoft OneDrive for Business starts at $5 per user per month. Citrix ShareFile starts at $50 per month on annual billing and $55 monthly.
  • Cloud-based/On-premise: Box and all its alternatives are cloud-based.
  • Popularity: Box is publicly traded on the NYSE under the BOX symbol, and it powers more than 87,000 businesses globally. Dropbox is also publicly traded on the Nasdaq under the DBX symbol. Dropbox is trusted by over 600 million users and 500,000 teams. ShareFile is a subsidiary of Citrix, which is publicly traded on the Nasdaq under the CTXS symbol with over 65,000 companies.
  • Scalability: Box can accommodate every industry and business size, from SMBs to global enterprises. Dropbox Business and Microsoft OneDrive can also accommodate companies of all sizes.
  • Support: Box offers support channels like FAQs/Forum, Knowledge Base, 24/7 (Live Rep), and Chat. Dropbox and Citrix ShareFile offer all support channels of Box, including Phone Support and Email/Help Desk, which are unavailable in Box.

What is the cost of Box?

Box offers four license pricing options. All the pricing options come with a minimum of 3 users. These plans are Business, Business Plus, Enterprise, and Enterprise Plus.
  • Business starts at $15 per user per month on annual billing and $20 monthly. Business Plus starts at $25 per user per month on annual billing and $33 monthly.
  • Enterprise starts at $35 per user per month on annual billing and $47 monthly. The license cost information for Enterprise Plus is unavailable on its official website.
  • The Business plan comes with features such as Unlimited Storage, Maximum users, 3 Minimum users, 50 Version history, 50,000 API calls per month, etc.
  • The Business Plus comes with everything in Business, including 50 Version history, 50,000 API calls per month, Advanced admin & controls, etc.
  • The Enterprise plan comes with everything in Business, including 100 Version history, 100,000 API calls per month, etc.
  • The Enterprise Plus comes with everything in Enterprise, including 100,000 API calls per month, 1,000 Included Documents for 3rd party & custom apps, etc.
  • What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Box. You can also find here pricing information from Box's website.

    What should you ask during a demo session? (65 questions)

    Schedule a demo with Box and access 65 must ask questions for the vendor while watching Box in action.

    Where Box is used?

    End-users or businesses seeking to streamline how they manage the lifecycle of the content that powers their business processes with flexible retention schedules, preservation for defensible discovery, and disposition management will fit well with Box. Some businesses using Box are AstraZeneca, General Electric, P&G, and The GAP.

    List of categories

    Construction Apps
    Electrician Apps
    Heavy Construction
    Home Builder
    Roofing Contractor
    Content Management
    Team Collaboration
    Web Collaboration
    File Storage
    Project Management
    Issue Management

    List of features

    Basic Reports
    Data Import/Export
    Online Customer Support
    Version Control
    Document Indexing
    User Access Controls
    Content Management

    Box Vs. Alternatives

    ITQlick rating
    License pricing
    ITQlick rating
    License pricing
    $15 per user/month
    ITQlick rating
    License pricing
    $9.99 per license
    ITQlick rating
    License pricing
    $10 per user/month
    ITQlick rating
    License pricing
    $349 per month
    ITQlick rating
    License pricing
    $3,950 per year

    Shlomi Lavi

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    Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.