SmartFile Review - why 4.9 stars?

SmartFile Review
ITQlick Score: 92/100
ITQlick Rating: (4.9/5)
Pricing: 6.4/10 - high cost
Category: Document Management -> SmartFile
Ranking:Ranked 2 out of 423 Document Management systems
Company: SmartFile
Pricing: starts at $10 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Links: SmartFile pricing, SmartFile alternatives

Shlomi LaviShlomi Lavi / updated: Jan 04, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is SmartFile?

SmartFile is a document management software solution that allows firms to handle and protect the exchange of documents among staff members and external users. For proper functioning, SmartFile has the following features:
  • Branded Client Portal: SmartFile allows firms to store, safeguard, and share their documents and assets with their staff and clients through a secure portal.
  • Automation Workflows: With this feature, companies can make jobs, activities, information, and documents flow easily and operate independently, following their rules and regulations.
  • File Versioning and Locking: This feature on SmartFile allows establishments to track and automatically update changes on files and save them without any rigor. Also, it keeps the files protected and restricted from access by unauthorized individuals.
  • Data Storage and Transfer Encryption: With SmartFile, firms can keep their data encrypted during storage and transfer.
  • Granular Permissions: Firms that use SmartFile can allocate site-specific duties and privileges to their administrative staff members based on their functionalities. With this, users information can be accounted for, and the firm can have a structured administration.
SmartFile, which was created for file management, was founded in 2009 and is based in Indianapolis, United States. The company has about 50 employees.


What is SmartFile rating?

The rating of SmartFile is 4.9 stars out of 5 and the total score is 92 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses SmartFile?

The software is a viable solution for businesses of all sizes. Major industries where it can be deployed include technology and software development, financial services, education, retail and wholesale, publishing, and others. Some major customers of the software include Genius Digital Limited, Jet-Mail Inc, and UnsubCentral etc.

Is SmartFile the best Document Management system?

SmartFile is ranked 2 out of 423 software in their category (Document Management systems).

What are their main features and functionalities?

The software offers user and file management with customized access permissions for different users and groups. Files can be shared without any restriction of size and can be uploaded and downloaded from anywhere. Secure and easy FTP sharing is offered with file encryption for security. The software features a responsive HTML5 interface which has also been optimized for mobile devices.

Other than single files, SmartFile allows sharing of entire folders. Download limits and expiration dates can be set for files and emails and URLs can be branded with company logo and text. Other important capabilities include HIPAA compliance, OCR search, integration with Microsoft Outlook, and connection with Dropbox.

What are SmartFile's pros? (3 Pros)

  • There are different methods of uploading files on SmartFile
  • SmartFile allows multiple users to an incite number
  • On SmartFile, data is easily monitored and protected

What are SmartFile's cons? (2 cons)

  • Sometimes, the user interface is not user-friendly
  • There are too many permissions needed to use SmartFile

Who are their main alternatives?

SmartFile competes with software like Citrix ShareFile, Dropbox, Egnyte, and Box. SmartFile is compared with its alternatives in the following ways:
  • Cost: SmartFile is a low-cost software with a starting price of $10 per user every month. Citrix ShareFile has a starting price of $50 for 5 users per month, while Egnyte starts at $20 per user per month. Dropbox starts at $9.99 per user every month.
  • Functionality: SmartFile features granular permission, file locking, data storage and encryption, Branded Client Portal, HIPAA Compliant Activity Logs, and other necessary features of a document management software. Compared to its alternatives, Dropbox and Box have the eSignature feature, which is missing in SmartFile, and also, SmartFile does not feature industry compliance found in Box.
  • Popularity: SmartFile is used by thousands of firms across more than 140 nations. More than 500,000 teams use Dropbox, Egnyte is patronized by over 16000 establishments, and more than 400,000 firms use Citrix ShareFile.
  • Support: SmartFile offers email support, phone support, FAQs, and chat support. Citrix ShareFile offers FAQs, knowledgebase, and chat support. Box offers FAQs, phone support, and email support.
  • Cloud/ On-Premise: SmartFile, Box, and Egnyte are cloud-based and on-premise. Dropbox is entirely cloud-based.

What is the cost of SmartFile?

Being a cloud-based and on-premise software, SmartFile has three cloud plans and an on-premise plan. The cloud plans include the Business plan, Business Plus plan, and Business Unlimited plan. The cloud business plan starts at $10 per user monthly. This plan comes with a 2-month free subscription if it is paid annually. It features 10 Terabytes of storage and allows at least 5 users. Also, it has upgraded sharing choices, SSL encryption, and innumerable connections.

The cloud business plus plan starts at $15 per month. This plan comes with a 2-month free subscription as well if paid annually. It features unlimited storage and allows at least 10 users. Also, it has custom branding, file versioning, and workflow automation. The cloud business plan is available on quotation. It also has two free months of subscription if it is paid annually.

More so, the plan comes with unlimited storage and allows a limitless number of people. The plan also offers multiple-factor authentication and file locking. The on-premise plan for SmartFile is available on quotation.

It is paid for annually and has numerous storage choices. It offers features like remote backup, premium VIP support, and numerous geographic locations. ITQlick experts consider SmartFile a low-cost software with a cost rating of 3.2 out of 5. The rating system considers software rated 1 as low-cost, 3 as average-cost, and 5 as high-cost.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SmartFile

What should you ask SmartFile during a demo session? (65 questions)

Schedule a demo with SmartFile and access 65 must ask questions for the vendor while watching SmartFile in action. Visit the vendor's website here.

Is it the right software for you?

SmartFile document management software serves firms of different sizes and employees, creating avenues for the growth of small-sized firms. SmartFile is used across more than 140 nations and different industries like the manufacturing, educational, and aviation industries. Some notable businesses that use the SmartFile solution include Aramark, Cloud Cruiser, and EPSON.

List of categories

Document Management
File Sharing

SmartFile Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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SmartFile
ITQlick rating
4.9/5
Score
92/100
Pricing
6.4/10
License pricing
$10 per user/month
Functionality
3
Compare
Box
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$5 per user/month
Functionality
26
Review
Scan123
ITQlick rating
4.2/5
Score
92/100
Pricing
4/10
License pricing
$349 per month
Functionality
3
iAnnotate
ITQlick rating
3.2/5
Score
92/100
Pricing
5.2/10
License pricing
$10 per license
Functionality
3
GoFileRoom
ITQlick rating
4.8/5
Score
92/100
Pricing
5.8/10
License pricing
$3,950 per user/year
Functionality
27
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.