CareCloud Review - why 4.1 stars?

CareCloud Charts Review
ITQlick Score: 93/100
ITQlick Rating: (4.1/5)
Pricing: 3.4/10 - low cost
Category: Medical -> CareCloud
Ranking:Ranked 10 out of 640 Medical systems
Company: CareCloud Charts
Pricing: starts at $349 per provider/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: CareCloud pricing, CareCloud alternatives

Shlomi LaviShlomi Lavi / updated: Dec 14, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is CareCloud?

CareCloud Charts is a cloud-based medical software designed to streamline clinical encounters and enhance patient care. The software comes with features such as:
  • Clinical Decision Support: This feature delivers real-time intelligence to physicians at the point of care. Physicians are assisted with a crucial clinical decision to always prescribe the proper medications to their patients at the right time.
  • Patient Summary: With Charts, physicians can get a detailed overview of a patient complete clinical summary. They can also quickly do refills and deactivate medications through interactive, pre-populated lists.
  • Real-time Patient Flows: With Charts, physicians can get a comprehensive, real-time view of how patients flow through their offices.
  • Tasks Management: CareCloud Charts allows physicians to reduce the chaos in their day by efficiently managing all administrative and clinical tasks. This includes reviewing lab results, ordering x-ray,s and reading messages.
  • E&M Coder: CareCloud Charts incorporates seamlessly with CareCloud Central (practice management solution). Physicians can easily translate clinical encounters into E&M codes and rapidly submit claims to insurance companies all on one platform.
Carecloud Chart (a product of Carecloud) is medical software that started in 2009. The company is headquartered in Somerset County, New Jersey, United States. The company has a workforce of up to 5000 employees.


What is CareCloud rating?

The rating of CareCloud is 4.1 stars out of 5 and the total score is 93 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses CareCloud?

Customers of the software include hospitals and medical practices of all sizes. It can be deployed in a wide range of medical industry domains including cardiology, family practice, gynecology, internal medicine, and others. Some notable customers of the software include South Florida Medicine, Nephrology Associates of South Miami, and Food and Ankle Center of Gainseville.

Is CareCloud the best Medical system?

CareCloud is ranked 10 out of 640 software in their category (Medical systems).

What are their main features and functionalities?

CareCloud Charts comes with patient scheduling, insurance verification, appointment reminders, contract management, denial management, medical billing, document management and CareCloud Companion mobile app features. Users can improve patient engagement using the CareCloud Community.

What are CareCloud's pros? (3 Pros)

  • Carecloud Chart offers an optimal reporting analytics module
  • The software is easy to use and can be easily tailored to your preferences
  • End-user can efficiently communicate with their clients

What are CareCloud's cons? (2 cons)

  • Users complain of slow phone support
  • CareCloud Charts doesn’t offer on-premise deployment option which can be a problem for some users

Who are their main alternatives?

Carecloud Chart competes with other medical systems like Epic, Cerner, and WebPT. We will compare these medical systems in some specific aspects below.
  • Functionality: Carecloud Chart offers features like clinical decision support, patient summary, real-time patient flows, assessment and plan, meaningful use reporting, customizable letters, clinical messaging, content store, tasks management, etc. When compared to its alternatives, Epic and Carecloud offer patient experience and patient flows. Epic Chart offers connecting & Sharing, health (available in Carecloud Chart), scheduling & appointment (lacking in Carecloud Chart), payment & insurance, etc. WebPT offers practice management, compliance, increased reimbursements, patient retention and activation, efficiency and productivity, and marketing. Cerner offers Ambulatory, Command Center, and HealtheReferrals.
  • Customers/Industries: Carecloud Chart targets physicians in health systems, academic institutions, medical billing companies, and specialties. Customers using Carecloud Chart are Alpha Dermatology, Alvior Medical, and Corpus Christi urology. Epic targets physicians in Anesthesia, Behavioral, Health Cardiology, Dental, Dermatology, Dialysis Endoscopy, Fertility, etc. WebPT targets physicians in Physical Therapy, Speech-Language Pathology, Occupational Therapy, Pediatric Therapy, etc. Customers using WebPT are Spooner physical therapy, DeWitt physical therapy, A&M therapy, and Finish Line PT.
  • Cost: The license cost information for Carecloud Chart is unavailable on its official website. According to ITQlick expert cost research, Carecloud Chart is cost-rated at 1.7/5. This means it is a low-cost medical software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. The license cost information for Epic, Cerner, and WebPT is unavailable on their respective official websites.
  • Cloud-based/On-premise: Carecloud Chart and all its alternatives are cloud-based.
  • Popularity: Carecloud Chart (2009) is publicly traded on the Nasdaq, under the MTBC symbol, with Over 40,000 providers, both big and small. Epic (1979) is privately held with observational evidence of up to 115 million patients. WebPT (2008) is also privately held with up to 90,785 members and 20,774 clinics using its solution package. Cerner (1979) is publicly traded on the Nasdaq under the CERN symbol. Cerner has More than 26,000 associates and has granted more than 600 patents worldwide.
  • Scalability: Carecloud Chart can accommodate physicians in small medical practices and large medical groups. WebPT can scale medical professionals from startup clinics and small businesses to multi-specialty practices and enterprise organizations.
  • Support: Carecloud Chart shares similar support channels to WebPT and Cerner like email/help desk, FAQs/forum, and a knowledge base lacking in Epic. Carecloud Chart and WebPT offer phone support which is lacking in Epic and Cerner. Cerner offers 24/7 live rep is lacking in all the alternatives. Carecloud Chart, WebPT, and Cerner offer Chat.

What is the cost of CareCloud?

Carecloud offers three plans: CareCloud Central at $349 per provider per month, CareCloud Complete at $629 per provider per month and Revenue Cycle Management solution - CareCloud Concierge with 3 - 7% of practice collections.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for CareCloud

What should you ask CareCloud Charts during a demo session? (65 questions)

Schedule a demo with CareCloud and access 65 must ask questions for the vendor while watching CareCloud in action. Visit the vendor's website here.

Is it the right software for you?

Carecloud Chart is a medical software supporting healthcare organizations with modern, cloud-based clinical, financial, and administrative systems and services that facilities practice operations. Examples of customers using Carecloud are Franco & Co, Lifearts Integrated Health Center, Poplar Bluff Urology, Premier Dermatology, Savona, Dermatology, The Foot Group, Vanguard Rheumatology, Rockingham Foot & Ankle Associates, PLLC, Doctors on Call Maui, etc.

List of categories

Billing & Invoicing
Payment Processing
Self-Service Portal
Medical
Cloud Based EMR
E-Prescribing
Facility Scheduling
Insurance Data Management
Medical Billing
Medical Practice
Medical Scheduling
ONC-ATCB Certified EMR

List of features

Payment Management
Billing & Invoicing
Appointment Management
Charting
E-Prescribing
E/M Coding
HIPAA Compliant
Patient portal
Medical

CareCloud Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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CareCloud
ITQlick rating
4.1/5
Score
93/100
Pricing
3.4/10
License pricing
$349 per provider/month
Functionality
29
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NextGen
ITQlick rating
4.5/5
Score
99/100
Pricing
2/10
License pricing
$299 per provider/month
Functionality
20
Practice
ITQlick rating
4.5/5
Score
99/100
Pricing
2.6/10
License pricing
$149 per provider/month
Functionality
41
WebPT
ITQlick rating
4.4/5
Score
98/100
Pricing
4/10
License pricing
$3 per provider/day
Functionality
30
Review
eClinicalWorks
ITQlick rating
3.4/5
Score
97/100
Pricing
5.2/10
License pricing
$449 per provider/month + 2.9% of practice collections
Functionality
41
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.