CorvisaOne Contact Center Review

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Last updated: Aug 31, 2019

CorvisaOne Contact Center Review

ITQlick rating
(3.5/5)

Starting from $125 per user/month

CorvisaOne Contact Center is a call center management solution for businesses of all sizes. It offers inbound calling and outbound calling services along with analysis and reporting capabilities. The so...

  • Categories (4/20):

    • Auto Attendant
    • Auto Dialer / Predictive Dialer
    • Automatic Call Distribution (ACD)
    • Business Phone Systems

Shlomi Lavi / updated: Aug 31, 2019

What is CorvisaOne Contact Center Used For?

CorvisaOne Contact Center is a call center management solution for businesses of all sizes. It offers inbound calling and outbound calling services along with analysis and reporting capabilities. The software was designed and launched by CorvisaCloud headquartered in Wisconsin, United States.

Average Rating -

The rating of CorvisaOne Contact Center is 3.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The software is a viable solution for businesses of all sizes and types. It has been deployed in a wide range of industries including automation, financial services, healthcare and hospitality, e- commerce, education, real estate, insurance, debt collection, business process outsourcing, and others. Some major customers of the software include BC Technical, All Star Vacation Homes, and StreetLinks Lender Solutions etc.

Features

For inbound call management, the software offers automatic call distribution, automatic number identification, call queue management, computer telephony integration, interactive voice response (IVR), speech recognition, and skills based routing. Its outbound calling services include auto dialing, call list importing, campaign management, progressive dialing, dialer preview, power dialer, and predictive dialing.

Core analysis and reporting capabilities featured on CorvisaOne include call logging, call monitoring, call recording, contact history database, customization of reports, historical case reporting, real time reporting, and data import and export. The software also offers call conferencing, call scripting, and virtual call center support.

Competitors & Alternatives

SafeSoft Cloud Contact Center is a hosted cloud solution that allows contact centers to operate virtually over the internet. Incoming calls from customers are channeled via the web to remote agents located anywhere. The software includes intelligent call routing, interactive voice response (IVR), skills based routing, predictive dialing and call recording. Additionally there is a built in CRM system which can be utilized as well.

In comparison CorvisaOne Contact Center also provides a cloud based solution, but includes advanced & skill based call routing, outbound call campaign management to track customers through the lead development process, as well as strong collaboration and workflow management tools.

Another unique feature of CorvisaOne Contact Center is its SMS and Voice API tools which are provided as part of its Summit platform. This is a hosted solution which gives access to the latest and most current technology, which allows developers to test and build powerful apps for customers that are upgrade compatible as well. SafeSoft Cloud Contact Center does not provide a similar development toolset.

Then there is 3CLogic which offers inbound, outbound and blended call center products in a cloud solution similar to CorvisaOne Contact Center. In addition it provides analytic tools using Business Intelligence reporting with real time dash boards to proactively monitor and improve contact center and call performance.

In comparison CorvisaOne Contact Center also provides similar features with its tight integration to Salesforce.com. This gives the product enhanced business intelligence reporting tools, customer service management options, as well as a fully fledged prospect & lead management system directly tied in to the contact center.

CorvisaOne Contact Center Pricing Information

The cost of license starting from $125 per user/month. The experts at ITQlick has reviewed CorvisaOne Contact Center pricing and gave the software a total cost of ownership (TCO) rating of 3 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching CorvisaOne Contact Center in action

CorvisaOne Contact Center Categories

Auto Attendant
Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Business Phone Systems
Call Monitoring
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
PBX Phone Systems
SIP Clients
SIP Trunking
Softphone

Specifications

Company:
Address: USA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

CorvisaOne Contact Center Features

Workflow
Call Center Management
Contact Management
Dashboards
Call Recording

CorvisaOne Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
CorvisaOne
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
80/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$125 per user/month
Hosting
Cloud
Functionality score
25
Fit small business
Fit medium business
Fit large business
Software review
Chaos
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$60 per license
Hosting
NA
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
BigContacts
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$20 per user/month
Hosting
On premise and Cloud
Functionality score
16
Fit small business
Fit medium business
Fit large business
Software review
3CLogic
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Convoso
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
17
Fit small business
Fit medium business
Fit large business
Software review