CorvisaOne Contact Center Review - why 3.5 stars?

CorvisaOne Contact Center Review
ITQlick Score: 80/100
ITQlick Rating: (3.5/5)
Pricing: 3/10 - low cost
Category: Contact Management -> CorvisaOne Contact Center
Ranking:Ranked 6 out of 9 Contact Management systems
Company: CorvisaCloud
Pricing: starts at $125 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: CorvisaOne Contact Center pricing, CorvisaOne Contact Center alternatives

Shlomi LaviShlomi Lavi / updated: Sep 07, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is CorvisaOne Contact Center?

CorvisaOne Contact Center is a call center management solution for businesses of all sizes. It offers inbound calling and outbound calling services along with analysis and reporting capabilities. The software was designed and launched by CorvisaCloud headquartered in Wisconsin, United States.

What is CorvisaOne Contact Center rating? ()

The rating of CorvisaOne Contact Center is 3.5 stars out of 5 and the total score is 80 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are CorvisaOne Contact Center's typical customers?

The software is a viable solution for businesses of all sizes and types. It has been deployed in a wide range of industries including automation, financial services, healthcare and hospitality, e- commerce, education, real estate, insurance, debt collection, business process outsourcing, and others. Some major customers of the software include BC Technical, All Star Vacation Homes, and StreetLinks Lender Solutions etc.

Is CorvisaOne Contact Center the best Contact Management?

CorvisaOne Contact Center is ranked 6 out of 9 software in their category (Contact Management systems).

What are their main features and functionalities?

For inbound call management, the software offers automatic call distribution, automatic number identification, call queue management, computer telephony integration, interactive voice response (IVR), speech recognition, and skills based routing. Its outbound calling services include auto dialing, call list importing, campaign management, progressive dialing, dialer preview, power dialer, and predictive dialing.

Core analysis and reporting capabilities featured on CorvisaOne include call logging, call monitoring, call recording, contact history database, customization of reports, historical case reporting, real time reporting, and data import and export. The software also offers call conferencing, call scripting, and virtual call center support.

Who are their main alternatives?

SafeSoft Cloud Contact Center is a hosted cloud solution that allows contact centers to operate virtually over the internet. Incoming calls from customers are channeled via the web to remote agents located anywhere. The software includes intelligent call routing, interactive voice response (IVR), skills based routing, predictive dialing and call recording. Additionally there is a built in CRM system which can be utilized as well.

In comparison CorvisaOne Contact Center also provides a cloud based solution, but includes advanced & skill based call routing, outbound call campaign management to track customers through the lead development process, as well as strong collaboration and workflow management tools.

Another unique feature of CorvisaOne Contact Center is its SMS and Voice API tools which are provided as part of its Summit platform. This is a hosted solution which gives access to the latest and most current technology, which allows developers to test and build powerful apps for customers that are upgrade compatible as well. SafeSoft Cloud Contact Center does not provide a similar development toolset.

Then there is 3CLogic which offers inbound, outbound and blended call center products in a cloud solution similar to CorvisaOne Contact Center. In addition it provides analytic tools using Business Intelligence reporting with real time dash boards to proactively monitor and improve contact center and call performance.

In comparison CorvisaOne Contact Center also provides similar features with its tight integration to Salesforce.com. This gives the product enhanced business intelligence reporting tools, customer service management options, as well as a fully fledged prospect & lead management system directly tied in to the contact center.

What is the cost of CorvisaOne Contact Center?

The cost of license starts at $125 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for CorvisaOne Contact Center

What should you ask CorvisaCloud during a demo session? (65 questions)

Schedule a demo with CorvisaOne Contact Center and access 65 must ask questions for the vendor while watching CorvisaOne Contact Center in action.

CorvisaOne Contact Center's list of categories:

Auto Attendant
Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Business Phone Systems
Call Monitoring
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
PBX Phone Systems
SIP Clients
SIP Trunking
Softphone

CorvisaOne Contact Center's list of features:

Workflow
Call Center Management
Contact Management
Dashboards
Call Recording

CorvisaOne Contact Center Vs. Alternatives

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17
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.