iNexus Review

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Last updated: Aug 05, 2019

iNexus Review

ITQlick rating
(4.3/5)

Starting from $50 per user/month

iNexus is a CRM and predictive dialing solution for businesses of all sizes. It offers such capabilities as call monitoring, contact management, FTC compliance, and others. The software was designed and launche...

  • Categories (4/5):

    • CRM
    • Complaint Management
    • Customer Loyalty
    • Online CRM

Shlomi Lavi / updated: Aug 05, 2019

What is iNexus?

iNexus is a CRM and predictive dialing solution for businesses of all sizes. It offers such capabilities as call monitoring, contact management, FTC compliance, and others. The software was designed and launched by NexInteractive headquartered in California, United States.

Average Rating -

The rating of iNexus is 4.3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The software is a useful solution for businesses of all sizes and a wide range of types. It can be used in such major industries as telemarketing, call centers, TTS broadcasting, government and public administration, and others. Some notable clients of the software include B&M Teleservices, Trusted Nutrients, Dial Doctors, and others.

Features

The software offers a variety of outbound calling capabilities such as predictive dialing which minimizes time of agents between calls using statistical algorithms, dialing of records based on predefined database criteria, preview dialing, dynamic ANI display, text-to-speech conversion, campaign progressive staging, dynamic TPV ANI display, vertical dialer, and cell phone scrubber.

iNexus inbound calling services of multi-call handling, ACD & skill based routing, ACD last call, call queue extractor, and ANI routing. Other capabilities include call monitoring and recording, call transfer, campaign specific caller IDs, contact management, FCC and FTC compliance, lead management, and others.

Competitors & Alternatives

Popular Alternatives to iNexus: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, USAN IVR, Telax Hosted Call Center, Talkdesk, inContact Cloud Contact Center, Virtual Observer, LiveVox Predictive Dialer.

iNexus Pricing Information

The cost of license starting from $50 per user/month. The Call Center experts at ITQlick has reviewed iNexus pricing and gave the software a total cost of ownership (TCO) rating of 2.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching iNexus in action

iNexus Categories

CRM
Complaint Management
Customer Loyalty
Online CRM
Small Business CRM

Specifications

Company:
Address: LA, CA, USA
Website:https://www.i-nexus.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

iNexus Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
iNexus
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$50 per user/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per license
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review