NICE InContact CXone Review - why 4.1 stars?
Compare PricingITQlick Score: | 77/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | Call Center -> NICE review |
Ranking: | Ranked 75 out of 240 Call Center systems |
Company: | NICE inContact |
Pricing: | starts at $100 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | NICE InContact CXone pricing, NICE InContact CXone alternatives |
Shlomi Lavi / updated: Feb 26, 2022
They have their headquarters in Sandy, Utah, United States, with about 1001-5000 employee size. NICE inContact received an award recognizing them as the Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service in North America.
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is NICE InContact CXone?
NICE InContact CXone is a cloud-based software that helps in human resources management solutions. The software facilitates organizations and businesses in managing their employees work hours, task scheduling, performance tracking, and evaluating workload. Some of this software include Report/analytics, cloud-native platform, call center, campaign management, and others. NICE inContact is a public traded company that was founded in 1997.They have their headquarters in Sandy, Utah, United States, with about 1001-5000 employee size. NICE inContact received an award recognizing them as the Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service in North America.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $100 per month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for NICE InContact CXone.Pros
- The software has an excellent customer support
- NICE InContact CXone is easy to use and manage
- The tool provides fast and instant reports
- The software allows the report to be created at any time without reentering the criteria
Cons
- NICE InContact CXone cost per user is high
- Call implementation is very expensive
- The custom reports take longer time to update
How it stacks up?
Access a head to head analysis of NICE InContact CXone vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
NICE
ITQlick rating
4.1/5
Score
77/100
Pricing
6/10
License pricing
$100 per month
Functionality
19
Review
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Review
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Review
Compare
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Review
Compare
Frequently Asked Questions (FAQs)
Is NICE InContact CXone right for you or your business?
Nice inContact is ideal for small, medium, and large organizations. Establishments in logistics, transportation, healthcare, technology, and every other industry that employs the use of human resources management will find this software useful as this software helps to manage workforce or workload and give possible solutions. Some of their notable clients include Honeywell, Seaworld Parks and Entertainment, SunRun, Amplifon, and many others.List of categories
Budgeting & CPM
Data Analysis Tools
Auto Dialer / Predictive Dialer
Call Recording
Computer Telephony Integration (CTI)
IVR
General Contractor
Call Center
Call Center Workforce Management
Customer Service
Help Desk
Self-Service Portal
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.