NICE InContact CXone Review - why 4.1 stars?

NICE InContact CXone Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Call Center -> NICE review
Ranking:Ranked 75 out of 240 Call Center systems
Company: NICE inContact
Pricing: starts at $100 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: NICE InContact CXone pricing, NICE InContact CXone alternatives
Shlomi LaviShlomi Lavi / updated: Feb 26, 2022

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What is NICE InContact CXone?

NICE InContact CXone is a cloud-based software that helps in human resources management solutions. The software facilitates organizations and businesses in managing their employees work hours, task scheduling, performance tracking, and evaluating workload. Some of this software include Report/analytics, cloud-native platform, call center, campaign management, and others. NICE inContact is a public traded company that was founded in 1997.

They have their headquarters in Sandy, Utah, United States, with about 1001-5000 employee size. NICE inContact received an award recognizing them as the Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service in North America.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $100 per month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for NICE InContact CXone.

Pros

  • The software has an excellent customer support
  • NICE InContact CXone is easy to use and manage
  • The tool provides fast and instant reports
  • The software allows the report to be created at any time without reentering the criteria

Cons

  • NICE InContact CXone cost per user is high
  • Call implementation is very expensive
  • The custom reports take longer time to update

How it stacks up?

Access a head to head analysis of NICE InContact CXone vs alternative software solutions.
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Frequently Asked Questions (FAQs)

Is it the best Call Center system?

NICE InContact CXone is ranked 75 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of NICE InContact CXone is 4.1 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, NICE InContact CXone makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently NICE InContact CXone can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between NICE InContact CXone and alternatives?

The most popular alternatives to NICE InContact CXone in 2024: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - NICE InContact CXone VS Call Center Software alternatives.

Is NICE InContact CXone right for you or your business?

Nice inContact is ideal for small, medium, and large organizations. Establishments in logistics, transportation, healthcare, technology, and every other industry that employs the use of human resources management will find this software useful as this software helps to manage workforce or workload and give possible solutions. Some of their notable clients include Honeywell, Seaworld Parks and Entertainment, SunRun, Amplifon, and many others.

List of categories

Budgeting & CPM
Data Analysis Tools
Auto Dialer / Predictive Dialer
Call Recording
Computer Telephony Integration (CTI)
IVR
General Contractor
Call Center
Call Center Workforce Management
Customer Service
Help Desk
Self-Service Portal

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.