Phonebooth Review - why 4 stars?

Shlomi Lavi / updated: Aug 23, 2022

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What is Phonebooth?

Phonebooth is a cloud-based VoIP communication solution that caters for the various communication needs a business might have. It offers call services as well as text messaging. The software brings together the hosted PBX applications such as SIP trunking and auto attendants.

The software also provides voicemail forwards to email accounts, as well as voice to text transcription. The auto attendants can also be set as customized menus with a dial-by-name option for various departments within an organization and dedicated shortcuts as well.

Phonebooth is a product of Bandwidth.com, a company that is based in the United States. The company is a national supplier of voice and data communication services since 1999.

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Who is it best for?

Customers of the software chiefly include small and medium businesses. Major industries where it can be deployed include technology, media and entertainment, communication, retail and wholesale, financial services, education, and others. Some major customers of the software include Go Realty Angel, Webpage FX, and Tax Loans USA etc.

Main features and functionalities

The software offers unlimited number of local and long distance calls with built-in business features. Voicemail transcription is offered which allows the reading of voice mails form within the inbox, thus saving time. Auto-attendance is offered for quick calling without dialing the complete numbers. The software also offers calling in professional HD quality voice.

Phonebooth offers call routing so that business calls are never missed. Call conferencing can be set up with special as well as temporary numbers with separate pass-codes for moderators and participants. Other important features of the software include redundancy and round the clock support.

What is the actual cost?

Phonebooth pricing starts at $20 per user per month, and it covers two free phone numbers, unlimited voicemail transcriptions, groups, auto attendants, group conferences, etc. No free trial or version is available, and pricing is billed monthly.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Phonebooth. You can also find here pricing information from Phonebooth's website.

Pros

• Phonebooth is an easy-to-use Voice Over IP solution
• The platform is highly scalable and suitable for small, medium, and large-scale businesses
• Phonebooth is a cost-friendly solution, especially for large-scale businesses

Cons

• The Phonebooth platform may be difficult to set up
• Support personnel is sometimes unresponsive or unavailable

How it stacks up?

Access a head to head analysis of Phonebooth vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Phonebooth right for you or your business?

Phonebooth is a Voice Over IP and business phone solution for small, midsize, and large-scale businesses across several industry verticals. The software serves companies in real estate, tax firms, financial services, information technology, etc., and it is an on-premise solution that has a web portal. Phonebooth is highly scalable for businesses of all sizes, and some notable clients that use the solution include Go Realty, Tax Loans USA, and Webpage FX.