PlayVox Review - why 4.3 stars?

PlayVox Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 3.6/10 - low cost
Category: Call Center -> PlayVox review
Ranking:Ranked 144 out of 240 Call Center systems
Company: PlayVox
Pricing: starts at $15 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: PlayVox pricing, PlayVox alternatives
Shlomi LaviShlomi Lavi / updated: Jul 15, 2022

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What is PlayVox?

PlayVox is a gamification and customer engagement solution for businesses of all sizes. Other services of the platform include call center motivation, sales team motivation, and social wellness program. The software was designed and launched by PlayVox Inc headquartered in California, United States.

Who is it best for?

Customers of the software include small and medium businesses as well as large corporations. Major industries where it can be deployed include automotive, technology and software development, media and entertainment, construction services, e-commerce, financial services, retail and wholesale, and others. Some notable clients of the software include Ovum and CallZilla etc.

Main features and functionalities

The software offers agent performance management services of call handling and attendance statistics, customer satisfaction score, and system time monitoring. Common game mechanics that the software uses include competitions, marketplace, feedback, customer profiles, progress bar, ranks and badges, and teams. For game development, the software also offers a mobile SDK.

For increased collaboration and team work, the platform offers the service of private messaging between team members. Analytical services offered by the software include customer growth rate, customer retention rate, data visualization, real time data, referred traffic, sales growth, top users, and session duration. Other services include activity feed, reviews and ratings, and 3D support.

What is the actual cost?

The cost of license starts at $15 per user/month. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for PlayVox. You can also find here pricing information from PlayVox's website.

How it stacks up?

Access a head to head analysis of PlayVox vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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PlayVox
ITQlick rating
4.3/5
Score
62/100
Pricing
3.6/10
License pricing
$15 per user/month
Functionality
3
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nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

PlayVox is ranked 144 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of PlayVox is 4.3 stars out of 5 and the total score is 62 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, PlayVox makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently PlayVox can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between PlayVox and alternatives?

The most popular alternatives to PlayVox in 2024: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - PlayVox VS Call Center Software alternatives.

List of categories

Employee Performance Management
Gamification

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.