Reamaze Review - why 4.6 stars?

Shlomi Lavi / updated: Oct 05, 2022

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What is Reamaze?

Reamaze is a help desk, live chat, and integrated service software designed to enable businesses to manage customer conversations from multiple storefronts and deliver better customer service. The software use notes and assignments to build teammate collaboration and provide multiple ways customers can connect to businesses.

Users can also monitor customer activities, build customer engagement, and empower teams with customer information on this software. Some features of the software are; tags manager, satisfaction survey, quick answer, and team presence. Reamaze was founded 2012, and headquartered in San Jose, California, United States, with an employee size of about 11-50 persons.

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Who is it best for?

The typical customers include the following business size: Small businesses and start ups.

What is the actual cost?

The cost of license starts at $29 per team member/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Reamaze. You can also find here pricing information from Reamaze's website.

Pros

• The software can be used to run promotional campaigns to boost business sales
• It supports sending of various emails to many persons at a go
• Reamaze is feature-loaded with a good customer support team
• It has a detailed knowledge base and is easy to set up

Cons

• Some users experienced difficulty in using the editing function
• The live chat feature needs some improvement

How it stacks up?

Access a head to head analysis of Reamaze vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Reamaze right for you or your business?

The software is fit for small businesses and suitable in industries like educational institutions, travel and hospitality, e-commerce, and fashion. Some of Reamaze customers are; Notgrass History, Galen Leather Company, Mac of all Trades, and Art of Skin Care.