CXM Recording Review - why 3.7 stars?

CXM Recording and Quality Monitoring Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 3.4/10 - low cost
Category: Call Center -> CXM Recording review
Ranking:Ranked 55 out of 240 Call Center systems
Company: CXM
Pricing: starts at $9,600 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: CXM Recording pricing, CXM Recording alternatives
Shlomi LaviShlomi Lavi / updated: Sep 24, 2022

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What is CXM Recording?

CXM is a cloud-based customer relationship management solution designed to help the user drive customer engagement. Some of its core features include customer engagement, sales workforce automation and collaboration and more.

Sales workforce automation enables the user to automatically generate alerts on sales opportunity change, generate leads and sales with a single touch, communicate with prospects, the route leads to teams and monitor account activity and more.

Collaboration and project management helps the user execute projects, manage tasks, milestones and task dependencies. It also helps monitor timelines, resources and actual costs against budget. Self-service web portal enables the user to reduce support costs by empowering the customers who use the self-service portal to submit tickets, get updates, run reports, and access the knowledge base.

The solution utilizes the Adaptive Data Technology combined with the other features to offer unified customer vision. CXM can be deployed both on-premise and cloud-based.

Who is it best for?

Creedenz CXM is best suited for small business and medium business in the healthcare sector. All businesses have varied needs and this is why Creedenz CXM is offered as an open platform so that a business can scale and customize it according to its needs. Its additional custoization ensures that any size of business enjoys the full potential of this program.

Main features and functionalities

Creedenz CXM offers modern technologies like email synchronization, broadcasts and reports that can facilitate decision making.

What is the actual cost?

The cost of license starts at $9,600 per year. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for CXM Recording. You can also find here pricing information from CXM Recording's website.

Pros

  • Creedenz CXM uses 128-bit encryption which offers secure web portals and overall user data security
  • Creedenz CXM is an open platform that can be deployed on any device and used anywhere
  • A cost-effective solution that offers concurrent licensing
  • Creedenz CXM offers mult-icurrency and multi-language support
  • Creedenz CXM has email integration and email broadcast features which allow users to monitor email campaigns
  • Earlier this year (2014) Creedenz CXM released their first version of API for CXM. They have a new version scheduled for release in Q3. Creedenz CXM are currently using a RestfulAPI to provide a very broad range of integration support and capabilities
  • Creedenz CXM have made some significant improvements to CXM architecture and security

Cons

  • Some people may find an open platform difficult to use
  • Creedenz CXM has many features which are charged as a package and smaller companies are forced to pay for tools they will never use

How it stacks up?

Access a head to head analysis of CXM Recording vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
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nextiva ...
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20
8x8 Cont...
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93/100
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43
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CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

CXM Recording is ranked 55 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of CXM Recording is 3.7 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, CXM Recording makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently CXM Recording can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between CXM Recording and alternatives?

The most popular alternatives to CXM Recording in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - CXM Recording VS Call Center Software alternatives.

Is CXM Recording right for you or your business?

CXM is ideal for mid-market organizations. CXM caters to businesses in multiple industries, including healthcare, technology, manufacturing, insurance, financial, service and more. Any medium organization looking for CRM solution can benefit from this software.

List of categories

Document Management
CRM
Channel Management
Customer Service
Customer Success
Help Desk
Social CRM
Field Service
Marketing Automation
Chat
Email marketing
Knowledge Management

List of features

Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Remote Access
Social Media
Workflow Rules & Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.