Kareo Review - why 4.1 stars?

Shlomi Lavi / updated: Feb 22, 2023

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What is Kareo?

Kareo Medical Software is a cloud-based healthcare technology platform designed to provide medical practitioners with the tools they need to streamline their practices and improve patient care. It was established in 2004 in Irvine, California, and has since become a leading software provider for small to medium-sized medical practices across the United States.

Kareo's software caters to a wide range of healthcare professionals, including physicians, nurse practitioners, physician assistants, and therapists. The platform's user-friendly interface and extensive features make it an ideal choice for medical practices looking to automate their administrative tasks and improve their revenue cycle management.

One of the standout features of Kareo Medical Software is its electronic health records (EHR) system, which allows physicians to maintain complete patient records and share them securely with other healthcare providers. The EHR system is fully customizable, allowing physicians to create their own templates and workflows that match their specific practice needs.

Another key feature of Kareo is its patient engagement tools, which allow medical practices to communicate with patients easily and efficiently. The platform's patient portal allows patients to schedule appointments, view their medical records, and communicate with their healthcare providers via secure messaging. Additionally, Kareo's automated appointment reminders help reduce no-shows and improve patient engagement.

Kareo's billing and payment features are also noteworthy, as they simplify the billing process and help practices collect payments faster. The platform's billing tools include claims management, patient statements, and automated payment processing. With these features, practices can reduce billing errors, improve cash flow, and spend less time on administrative tasks.

Established in 2004, Kareo Medical Software has grown significantly over the years and now has over 500 employees across its offices in Irvine, California, and Indianapolis, Indiana. The company has received numerous awards for its innovative healthcare technology solutions, including being recognized as a "Best in KLAS" EHR software vendor in 2021.

In summary, Kareo Medical Software is a comprehensive cloud-based platform designed to help medical practices improve their operations and patient care. Its customizable EHR system, patient engagement tools, and streamlined billing and payment features make it an ideal choice for small to medium-sized medical practices. With over 15 years of experience and numerous accolades under its belt, Kareo is a trusted provider of healthcare technology solutions.

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Who is it best for?

Kareo Medical Software serves a wide range of healthcare professionals, including physicians, nurse practitioners, physician assistants, therapists, and medical billing companies. The platform is ideal for small to medium-sized medical practices that are looking to streamline their operations, improve patient care, and increase revenue.

Here are some examples of customers that use Kareo Medical Software:

1. Dental Associates of Delaware: Dental Associates of Delaware is a dental practice with several locations across Delaware. They use Kareo's EHR system to manage patient records and improve communication between their staff and patients.

2. Coastal Orthopedics: Coastal Orthopedics is an orthopedic practice located in Florida. They use Kareo's billing and payment features to streamline their billing processes and improve their revenue cycle management.

3. Tidewater Physicians Multispecialty Group: Tidewater Physicians Multispecialty Group is a large medical practice in Virginia that specializes in primary care and various specialties. They use Kareo's EHR and patient engagement tools to improve patient care and communication.

4. Pinnacle Pain Management: Pinnacle Pain Management is a pain management practice in California. They use Kareo's billing and payment features to reduce billing errors and improve their revenue cycle management.

5. Washington Square Dermatology: Washington Square Dermatology is a dermatology practice located in New York. They use Kareo's EHR system to manage patient records and improve communication between their staff and patients.

In addition to these examples, Kareo Medical Software is used by thousands of healthcare professionals across the United States. The platform's user-friendly interface, extensive features, and customizable solutions make it an ideal choice for medical practices looking to improve their operations and provide better patient care.

Main features and functionalities

Kareo Medical Software can help your business in several ways. Here are a few ways that the platform can benefit your medical practice:

1. Streamline operations: Kareo's EHR system and billing tools can help your practice streamline its operations and reduce administrative tasks. With customizable templates, automated workflows, and streamlined billing processes, you can save time and improve productivity.

2. Improve patient care: Kareo's patient engagement tools can help you improve patient care and communication. With a patient portal, secure messaging, and automated appointment reminders, you can better engage with your patients and provide them with the care they need.

3. Increase revenue: Kareo's billing and payment features can help you increase your revenue and reduce billing errors. With claims management, patient statements, and automated payment processing, you can collect payments faster and reduce the number of denied claims.

4. Customizable solutions: Kareo's software is customizable to your specific needs, whether you're a small or medium-sized practice. You can tailor the platform to fit your workflow, with templates, workflows, and reports that match your specific requirements.

5. Secure data management: Kareo's cloud-based platform offers secure data management, with encryption and regular backups to protect your patient data. With Kareo, you can be sure that your patient data is secure and protected from unauthorized access.

Overall, Kareo Medical Software can help your medical practice improve its operations, provide better patient care, increase revenue, and enhance data security. With customizable solutions and a user-friendly platform, Kareo can help you take your practice to the next level.

What is the actual cost?

Kareo has a neatly planned pricing structure based on the requirements of different healthcare facilities. It offers its users 4 pricing plans: Clinical Essentials, Billing Essentials, Plus, and Pro. The costs of these 4 packages are further categorized under Standard and Low Volume.

• Clinical Essentials: This package is priced at $349 per provider per month under the Standard option. However, it is not available under the Low Volume option.

• Billing Essentials: This package is priced at $374 per provider per month under the Standard option and $199 per provider per month under the Low Volume option.

• Plus: This is priced at $599 per provider per month under the Standard option and $299 per provider per month under the Low Volume option.

• Pro: This ultimate package is priced at $624 per provider per month under the Standard option and $349 per provider per month under the Low Volume option.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Kareo. You can also find here pricing information from Kareo's website.

Pros

• User-friendly platform: Kareo Medical Software is known for its user-friendly platform, making it easy for medical practices to navigate and utilize its features. In comparison, some competitors such as AthenaClinicals and Elation Health may have a steeper learning curve.
• The software is a relatively low-cost option compared to some of its alternatives
• Comprehensive suite of features: Kareo Medical Software offers a comprehensive suite of features, including EHR, patient engagement tools, billing, and payment processing. In comparison, some competitors such as Wheel and Elation Health offer more specialized features such as telemedicine and clinical documentation, respectively.

Cons

• Limited scalability: Kareo Medical Software is designed for small to medium-sized medical practices, and may not be as scalable for larger medical practices and health systems compared to competitors such as AthenaClinicals.
• The ERA enrollment process on Kareo can be difficult to get around
• Limited specialty support: Kareo Medical Software offers support for a range of specialties, but may not have as robust specialty-specific features compared to competitors such as Elation Health and InSync Healthcare Solutions.
• Limited customization: While Kareo Medical Software offers a user-friendly platform, it may have limited customization options compared to competitors such as AthenaClinicals and InSync Healthcare Solutions, which may offer more flexibility in customizing workflows and features to fit the needs of the medical practice.

How it stacks up?

Access a head to head analysis of Kareo vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Kareo right for you or your business?

Kareo is a fully integrated practice management and medical billing software solution built for independent practices and medical billing companies of all sizes across various medical specialties. Intellicare Systems, Shoreline Medical Billing, and All Seasons Billing LLC are notable clients that use Kareo.