Ytel Review

ITQlick score for Ytel: 81/100

Ytel Review - Sep 2020

ITQlick rating
(3.9/5)

Starting from $99 per user/month

Ytel is a cloud-based appointment scheduling solution designed to help the user easily add programmable communications and boost the experience of every customer. Its key features include SMS API, Voice API, Broadcast, contact centre and phone numbers.

  • ITQlick score: 81/100

    Main category: VoIP

    Sub categories (4/10):

    • Scheduling
    • Voice Recognition
    • Call Tracking
    • Call Center

    Typical customer size: Small business, Medium business, Large business

Shlomi Lavi / updated: Sep 23, 2020

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What is Ytel Used For?

Ytel is a cloud-based appointment scheduling solution designed to help the user easily add programmable communications and boost the experience of every customer. Its key features include SMS API, Voice API, Broadcast, contact centre and phone numbers.

The programmable SMS API helps the user send and receive messages from a local phone number as well as dedicated shortcodes. VoiceAPI helps the user add programmable voice, transcription, and conferencing capabilities developed directly into the product or software of the user.

The broadcast allows the user schedule, launch and test outbound campaigns using voice, SMS, and ringless voicemail. The contact centre enables the user power an all-in-one outbound and inbound contact centre designed for any business size. The phone numbers help the user buy and manage different types of phone numbers based on the business needs of the user.

Average Rating -

The rating of Ytel is 3.9 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Ytel include Neko Salon Software and ChiDesk. Just like Ytel, Neko salon software is a cloud-based appointment scheduling solution. Ytel is a product of Ytel which was founded in 2012 and based in the United States whereas Neko Salon software is a product of Neko and was founded in 2004 and based in Australia.

Neko Salon software caters to the salon, and spa businesses whereas Ytel provide to companies in different industries including mortgage, solar, auto and political and more. Neko Salon software offers support online, and during the business hours and on the other hand Ytel offers support online, during the business hours and via a 24/7 live rep.

Ytel offers training via documentation, webinars, live-online and in-person whereas Neko Salon software offers training via documentation, webinars and live-online. ChiDesk is a cloud-based appointment scheduling solution which is similar to Ytel.

Ytel is a product of Ytel which was founded in 2012 and based in the United States while ChiDesk is a product of SpaGuru which was founded in 2009 and based in SouthAfrica. ChiDesk offers support online and during the business hours, unlike Ytel which offers support online, during the business hours and via a 24/7 live rep.

Ytel offers training via documentation, webinars, live online and in-person and in comparison, ChiDesk offers training via documentation and live online.

Ytel Pricing Information

The cost of license starting from $99 per user/month. The experts at ITQlick has reviewed Ytel pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Ytel in action

Is it the right software for you?

Ytel is ideal for businesses of all sizes including small, mid-sized and large enterprises. Ytel caters to companies in different industries including mortgage, solar, auto, lead gen and political and more.

Ytel Categories

Scheduling
Voice Recognition
Call Tracking
Call Center
VoIP
SIP Trunking
IVR
Call Recording
Automatic Call Distribution (ACD)
Auto Dialer / Predictive Dialer

Specifications

Company:
Address: 27442 Portola Parkway, Lake Forest, CA 92610, United States
Website:https://www.ytel.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Ytel Features

Mobile Access
Call Recording
Inbound Call Center
Outbound Call Center
VoIP

Ytel Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Ytel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
81/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$99 per user/month
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Fit small business
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4.2/10
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$800 per user/year
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38
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RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
On premise and Cloud
Functionality score
34
Fit small business
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jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
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7
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Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.