Ytel Review - why 3.9 stars?

Ytel Review
ITQlick Score: 81/100
ITQlick Rating: (3.9/5)
Pricing: 6/10 - average cost
Category: VoIP -> Ytel
Ranking:Ranked 37 out of 164 VoIP systems
Company: YTel
Pricing: starts at $25 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Ytel pricing, Ytel alternatives

Shlomi LaviShlomi Lavi / updated: Jul 29, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.

What is Ytel and its features?

Ytel is a cloud-based appointment scheduling solution designed to help the user easily add programmable communications and boost the experience of every customer. Its key features include SMS API, Voice API, Broadcast, contact centre and phone numbers.

The programmable SMS API helps the user send and receive messages from a local phone number as well as dedicated shortcodes. VoiceAPI helps the user add programmable voice, transcription, and conferencing capabilities developed directly into the product or software of the user.

The broadcast allows the user schedule, launch and test outbound campaigns using voice, SMS, and ringless voicemail. The contact centre enables the user power an all-in-one outbound and inbound contact centre designed for any business size. The phone numbers help the user buy and manage different types of phone numbers based on the business needs of the user.

What is Ytel rating?

The rating of Ytel is 3.9 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Ytel?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, Ytel makes it fairly easy to use. This product is user friendly and intuitive.

Is Ytel cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Ytel can't be accessed on mobile, you would need to access it from your computer.

Is Ytel the best VoIP system?

Ytel is ranked 37 out of 164 software in their category (VoIP systems).

Who are their main alternatives?

The two main competitors of Ytel include Neko Salon Software and ChiDesk. Just like Ytel, Neko salon software is a cloud-based appointment scheduling solution. Ytel is a product of Ytel which was founded in 2012 and based in the United States whereas Neko Salon software is a product of Neko and was founded in 2004 and based in Australia.

Neko Salon software caters to the salon, and spa businesses whereas Ytel provide to companies in different industries including mortgage, solar, auto and political and more. Neko Salon software offers support online, and during the business hours and on the other hand Ytel offers support online, during the business hours and via a 24/7 live rep.

Ytel offers training via documentation, webinars, live-online and in-person whereas Neko Salon software offers training via documentation, webinars and live-online. ChiDesk is a cloud-based appointment scheduling solution which is similar to Ytel.

Ytel is a product of Ytel which was founded in 2012 and based in the United States while ChiDesk is a product of SpaGuru which was founded in 2009 and based in SouthAfrica. ChiDesk offers support online and during the business hours, unlike Ytel which offers support online, during the business hours and via a 24/7 live rep.

Ytel offers training via documentation, webinars, live online and in-person and in comparison, ChiDesk offers training via documentation and live online.

What is the cost of Ytel?

The cost of license starts at $25 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Ytel. You can also find here pricing information from Ytel's website.

What should you ask YTel during a demo session? (65 questions)

Schedule a demo with Ytel and access 65 must ask questions for the vendor while watching Ytel in action. Visit the vendor's website here.

Where Ytel is used?

Ytel is ideal for businesses of all sizes including small, mid-sized and large enterprises. Ytel caters to companies in different industries including mortgage, solar, auto, lead gen and political and more.

List of categories

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Recording
IVR
SIP Trunking
VoIP
Call Center
Call Tracking
Voice Recognition
Scheduling

List of features

Mobile Access
Call Recording
Inbound Call Center
Outbound Call Center
VoIP

Ytel Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Ytel
ITQlick rating
3.9/5
Score
81/100
Pricing
6/10
License pricing
$25 per month
Functionality
15
Review
Compare
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.