SuccessFactors Review - why 4 stars?
Compare Pricing
ITQlick Score: | 94/100 |
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ITQlick Rating: | (4/5) |
Pricing: | 7.4/10 - high cost |
Category: | Human Resources -> SuccessFactors |
Ranking: | Ranked 12 out of 534 Human Resources systems |
Company: | SuccessFactors Ltd. |
Pricing: | starts at $6.30 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | SuccessFactors pricing, SuccessFactors alternatives |

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What is SuccessFactors and its features?
- Employee Experience Management: With this feature, SuccessFactors helps HR teams keep employees happy, engaged, respond to employee needs, understand the elements that drive engagements, identify experience gaps, and improve the employee experience.
- Core HR and Payroll: With the SuccessFactors HXM suite, HR departments can develop consistent and standardized HR processes, increase productivity, simplify regular transactions, effect process harmonization across the organization, and reduce risk by leveraging best practices.
- Talent Management: On SuccessFactors, recruiters and HR executives can streamline hiring actions, deliver individualized talent experiences, guide employees through their journey, and improve development, learning, and performance.
- HR Analytics and Workforce Planning: Organizations can make informed decisions, align HR with the corporate strategy for growth, observe risks and opportunities related to their workforce, and understand important people metrics with insights and analysis, courtesy of SuccessFactors.
What is SuccessFactors rating?
Who uses SuccessFactors?
SuccessFactors is offered as a cloud based solution with a SaaS delivery model, which means minimal technology investment and no software maintenance. This is beneficial for companies looking for a cost effective solution with investment tied to utilization, rapid deployment, and third party software integration through its SuccessCloud module.
Finally, SuccessFactors is a division of SAP which offers customers access to the market leader in enterprise application software as well as its end-to-end business integration suite of tools.
Customers of Successfactors include AMD, ATOS, NASA, Amway, Kawasaki, Hilton Worldwide, Mandarin Oriental Hotel Group and New York Life.
Is it easy to use?
Is SuccessFactors cloud-based?
Can it be used on mobile?
Is SuccessFactors the best Human Resources system?
What are their main features and functionalities?
Successfactors allows social collaboration, content and knowledge sharing with video support through the SAP Jam platform. There are also built-in Data Analytics that support strategic HR policy development and provide the HR department with key insights regarding employee productivity, compensation requirements, and competency deficiencies. Successfactors is mobile access ready for easy remote review and update.
Another key area that SuccessFactors helps companies with is with its focus on Return on Execution which is concerned with Business alignment and People performance. In this way the product is designed to help companies achieve tangible measures of success that include improved cost savings from decreased turnover & increased recruitment, better strategic alignment by clearer focus on strategic priorities & communications, increased productivity & higher project completion rates, and finally better business results through higher profits.
What are SuccessFactors's pros? (5 Pros)
- SuccessFactors is generally easy to use and reliable
- The software is a cloud solution, so it can be accessed from any location and on any device
- SuccessFactors is excellent at identifying experience gaps and recommending training for employees
- Excellent reporting capabilities
- Easy integration with third party applications
What are SuccessFactors's cons? (5 cons)
- The user interface on SuccessFactors is somewhat old-fashioned
- Software updates sometimes lead to the loss of some features
- SuccessFactors does not fully support user driven customization of the product
- The solution does not include behavioral predictive performance analysis
- Time & Attendance is not supported by SuccessFactors
Who are their main alternatives?
- Functionality: SAP SuccessFactors has typical features common to human capital management software like Onboarding, Employee Database, and Benefits Management. Bamboo HR and other top alternatives of SuccessFactors have similar factors, however, Ceridian Dayforce does not have the 360 Degree Feedback feature.
- Cost: SuccessFactors pricing starts at $84.53 per year, with additional pricing information obtainable from the vendor. ITQlick experts regard the software as fairly expensive, rating it 3.7 out of 5, where 5 means expensive. Bamboo HR and other top alternatives of SAP SuccessFactors do not have their pricing structure disclosed. Bamboo HR has a free trial offer available.
- Popularity: SAP SuccessFactors HXM suite is a popular brand associated with the SAP name, which boasts over 200 million users of its cloud software solutions globally. In comparison, Workday HCM is used by leading brands such as COMCAST and Dell, Bamboo HR serves over 21,000 customers globally, and both Dayforce and UKG Pro were Gartner Magic Quadrant Leaders in HCM for 2021.
- Support: SuccessFactors offers its clients support through the following channels: email, phone, chat, FAQ, knowledge base, and 24/7 live representative. In comparison, Workday HCM does not have an FAQ section, Bamboo HR does not have a 24/7 live representative, and Ceridian Dayforce has no knowledge base support available.
- Scalability: SAP SuccessFactors can serve HR teams of businesses of all sizes, and its competitors are also scalable for small, medium, and large-scale businesses.
- Cloud/On-premise: SAP SuccessFactors is an entirely cloud-based solution. In comparison, all alternatives of SuccessFactors are cloud-based software solutions.
- Customers/Industries: SAP SuccessFactors is a human capital management software, and its typical customers are HR executives and teams of businesses and enterprises across various industries. Similarly, Ceridian Dayforce and other alternatives of SuccessFactors target a common customer base— HR teams of businesses of all sizes.
What is the cost of SuccessFactors?
What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for SuccessFactors. You can also find here pricing information from SuccessFactors's website.
What should you ask SuccessFactors Ltd. during a demo session? (65 questions)
Where SuccessFactors is used?
SAP SuccessFactors is a cloud-based human capital management software fit for human resources teams and executives of businesses and organizations of all sizes. SuccessFactors has a customer base that cuts across various industries like fashion, telecommunications, tech, etc. Kaspersky, Sephora, KMART Group, and Vetter Pharma are some of the notable clients that use SuccessFactors.List of categories
List of features
SuccessFactors Vs. Alternatives
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.