SuccessFactors Review - why 4 stars?

SuccessFactors Review
ITQlick Score: 94/100
ITQlick Rating: (4/5)
Pricing: 7.4/10 - high cost
Category: Human Resources -> SuccessFactors
Ranking:Ranked 12 out of 534 Human Resources systems
Company: SuccessFactors Ltd.
Pricing: starts at $6.30 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: SuccessFactors pricing, SuccessFactors alternatives

Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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What is SuccessFactors and its features?

SAP SuccessFactors Human Experience Management Suite is a cloud-based human capital management software that brings HR teams of businesses and organizations closer to their employees and encourages higher productivity and more engagement among the workforce. As a typical HCM software solution suite, SuccessFactors has the following features:
  • Employee Experience Management: With this feature, SuccessFactors helps HR teams keep employees happy, engaged, respond to employee needs, understand the elements that drive engagements, identify experience gaps, and improve the employee experience.
  • Core HR and Payroll: With the SuccessFactors HXM suite, HR departments can develop consistent and standardized HR processes, increase productivity, simplify regular transactions, effect process harmonization across the organization, and reduce risk by leveraging best practices.
  • Talent Management: On SuccessFactors, recruiters and HR executives can streamline hiring actions, deliver individualized talent experiences, guide employees through their journey, and improve development, learning, and performance.
  • HR Analytics and Workforce Planning: Organizations can make informed decisions, align HR with the corporate strategy for growth, observe risks and opportunities related to their workforce, and understand important people metrics with insights and analysis, courtesy of SuccessFactors.
SuccessFactors was launched in 2001, with the company headquarters in San Francisco, California, USA, had at least 1400 employees before SAP America acquired them, and became SAP SuccessFactors.

What is SuccessFactors rating?

The rating of SuccessFactors is 4 stars out of 5 and the total score is 94 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses SuccessFactors?

SuccessFactors is a cross industry system which supports scalability for all business sizes by offering three different software suits: Small Business for less than 200 employees, SMEs with 200-1500 employees, and Enterprise companies with larger employee bases. Additionally, a trial version is offered for small businesses for minimizing investment risk by ensuring that the solution meets their requirements befor ecommitting to it.

SuccessFactors is offered as a cloud based solution with a SaaS delivery model, which means minimal technology investment and no software maintenance. This is beneficial for companies looking for a cost effective solution with investment tied to utilization, rapid deployment, and third party software integration through its SuccessCloud module.

Finally, SuccessFactors is a division of SAP which offers customers access to the market leader in enterprise application software as well as its end-to-end business integration suite of tools.

Customers of Successfactors include AMD, ATOS, NASA, Amway, Kawasaki, Hilton Worldwide, Mandarin Oriental Hotel Group and New York Life.

Is it easy to use?

Yes, SuccessFactors makes it fairly easy to use. This product is user friendly and intuitive.

Is SuccessFactors cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently SuccessFactors can't be accessed on mobile, you would need to access it from your computer.

Is SuccessFactors the best Human Resources system?

SuccessFactors is ranked 12 out of 534 software in their category (Human Resources systems).

What are their main features and functionalities?

SuccessFactors includes an Employee Central module that incorporates all key employee, organizational and talent information into one central repository with integration to a fully fledged Payroll module. There is also a Talent Management module that covers recruitment, onboarding, performance management, compensation, succession and development planning, and learning for skill and competency training. The Workforce Planning module allows employee readiness reviews, resource forecasting, risk management, and benchmarking for optimizing resource utilization.

Successfactors allows social collaboration, content and knowledge sharing with video support through the SAP Jam platform. There are also built-in Data Analytics that support strategic HR policy development and provide the HR department with key insights regarding employee productivity, compensation requirements, and competency deficiencies. Successfactors is mobile access ready for easy remote review and update.

Another key area that SuccessFactors helps companies with is with its focus on Return on Execution which is concerned with Business alignment and People performance. In this way the product is designed to help companies achieve tangible measures of success that include improved cost savings from decreased turnover & increased recruitment, better strategic alignment by clearer focus on strategic priorities & communications, increased productivity & higher project completion rates, and finally better business results through higher profits.

What are SuccessFactors's pros? (5 Pros)

  • SuccessFactors is generally easy to use and reliable
  • The software is a cloud solution, so it can be accessed from any location and on any device
  • SuccessFactors is excellent at identifying experience gaps and recommending training for employees
  • Excellent reporting capabilities
  • Easy integration with third party applications

What are SuccessFactors's cons? (5 cons)

  • The user interface on SuccessFactors is somewhat old-fashioned
  • Software updates sometimes lead to the loss of some features
  • SuccessFactors does not fully support user driven customization of the product
  • The solution does not include behavioral predictive performance analysis
  • Time & Attendance is not supported by SuccessFactors

Who are their main alternatives?

SAP SuccessFactors faces competition from top alternatives like Ceridian Dayforce, UKG Pro, Workday HCM, and Bamboo HR in the human capital management niche. SuccessFactors is compared with its top alternatives in key categories below:
  • Functionality: SAP SuccessFactors has typical features common to human capital management software like Onboarding, Employee Database, and Benefits Management. Bamboo HR and other top alternatives of SuccessFactors have similar factors, however, Ceridian Dayforce does not have the 360 Degree Feedback feature.
  • Cost: SuccessFactors pricing starts at $84.53 per year, with additional pricing information obtainable from the vendor. ITQlick experts regard the software as fairly expensive, rating it 3.7 out of 5, where 5 means expensive. Bamboo HR and other top alternatives of SAP SuccessFactors do not have their pricing structure disclosed. Bamboo HR has a free trial offer available.
  • Popularity: SAP SuccessFactors HXM suite is a popular brand associated with the SAP name, which boasts over 200 million users of its cloud software solutions globally. In comparison, Workday HCM is used by leading brands such as COMCAST and Dell, Bamboo HR serves over 21,000 customers globally, and both Dayforce and UKG Pro were Gartner Magic Quadrant Leaders in HCM for 2021.
  • Support: SuccessFactors offers its clients support through the following channels: email, phone, chat, FAQ, knowledge base, and 24/7 live representative. In comparison, Workday HCM does not have an FAQ section, Bamboo HR does not have a 24/7 live representative, and Ceridian Dayforce has no knowledge base support available.
  • Scalability: SAP SuccessFactors can serve HR teams of businesses of all sizes, and its competitors are also scalable for small, medium, and large-scale businesses.
  • Cloud/On-premise: SAP SuccessFactors is an entirely cloud-based solution. In comparison, all alternatives of SuccessFactors are cloud-based software solutions.
  • Customers/Industries: SAP SuccessFactors is a human capital management software, and its typical customers are HR executives and teams of businesses and enterprises across various industries. Similarly, Ceridian Dayforce and other alternatives of SuccessFactors target a common customer base— HR teams of businesses of all sizes.

What is the cost of SuccessFactors?

SAP SuccessFactors software pricing starts at $6.3 per user per month. The software comes with a free trial.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for SuccessFactors. You can also find here pricing information from SuccessFactors's website.

What should you ask SuccessFactors Ltd. during a demo session? (65 questions)

Schedule a demo with SuccessFactors and access 65 must ask questions for the vendor while watching SuccessFactors in action. Visit the vendor's website here.

Where SuccessFactors is used?

SAP SuccessFactors is a cloud-based human capital management software fit for human resources teams and executives of businesses and organizations of all sizes. SuccessFactors has a customer base that cuts across various industries like fashion, telecommunications, tech, etc. Kaspersky, Sephora, KMART Group, and Vetter Pharma are some of the notable clients that use SuccessFactors.

List of categories

Applicant Tracking
Cloud LMS
Compensation Management
Employee Management
Employee Recognition
Employee Onboarding
Employee Training
Travel Management
HR Analytics
Org Chart
Employee Performance Management

List of features

Appraisal Performance
Employee Self-Service
HR Management
Performance Record
Collaboration Management
Content Management
Course Authoring
Course Catalog
Course Interactivity
Custom Functionality
Defined User Roles

SuccessFactors Vs. Alternatives

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$6.30 per user/month
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$39 per month
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$50 per month
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$99 per user/month
ITQlick rating
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$6 per employee/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.