SuccessFactors Review - why 4 stars?

SuccessFactors Review
ITQlick Score: 94/100
ITQlick Rating: (4/5)
Pricing: 7.4/10 - high cost
Category: Human Resources -> SuccessFactors
Ranking:Ranked 7 out of 533 Human Resources systems
Company: SuccessFactors Ltd.
Pricing: starts at $8 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: SuccessFactors pricing, SuccessFactors alternatives
Shlomi LaviShlomi Lavi / updated: May 01, 2021

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What is SuccessFactors?

SuccessFactors is a cloud-based human resource software that is provided for use in businesses only. The software is provided as a suite with it containing a talent management system, and a performance appraisal software all in one platform. The software is developed to be used in businesses of all sizes such as small-sized businesses, medium-sized businesses, and large businesses.

With the solution, companies can recruit and track employees and after they have been recruited, they can be trained using the same system. The features that are provided in the solution include compensation management, performance management, and employee database among others.

SAP SuccessFactors is a company that has been developing and distributing SuccessFactors. The company is located in the united states and was started in the year 2001.

What is SuccessFactors rating? ()

The rating of SuccessFactors is 4 stars out of 5 and the total score is 94 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are SuccessFactors's typical customers?

SuccessFactors is a cross industry system which supports scalability for all business sizes by offering three different software suits: Small Business for less than 200 employees, SMEs with 200-1500 employees, and Enterprise companies with larger employee bases. Additionally, a trial version is offered for small businesses for minimizing investment risk by ensuring that the solution meets their requirements befor ecommitting to it.

SuccessFactors is offered as a cloud based solution with a SaaS delivery model, which means minimal technology investment and no software maintenance. This is beneficial for companies looking for a cost effective solution with investment tied to utilization, rapid deployment, and third party software integration through its SuccessCloud module.

Finally, SuccessFactors is a division of SAP which offers customers access to the market leader in enterprise application software as well as its end-to-end business integration suite of tools.

Customers of Successfactors include AMD, ATOS, NASA, Amway, Kawasaki, Hilton Worldwide, Mandarin Oriental Hotel Group and New York Life.

Is SuccessFactors the best Human Resources?

SuccessFactors is ranked 7 out of 533 software in their category (Human Resources systems).

What are their main features and functionalities?

SuccessFactors includes an Employee Central module that incorporates all key employee, organizational and talent information into one central repository with integration to a fully fledged Payroll module. There is also a Talent Management module that covers recruitment, onboarding, performance management, compensation, succession and development planning, and learning for skill and competency training. The Workforce Planning module allows employee readiness reviews, resource forecasting, risk management, and benchmarking for optimizing resource utilization.

Successfactors allows social collaboration, content and knowledge sharing with video support through the SAP Jam platform. There are also built-in Data Analytics that support strategic HR policy development and provide the HR department with key insights regarding employee productivity, compensation requirements, and competency deficiencies. Successfactors is mobile access ready for easy remote review and update.

Another key area that SuccessFactors helps companies with is with its focus on Return on Execution which is concerned with Business alignment and People performance. In this way the product is designed to help companies achieve tangible measures of success that include improved cost savings from decreased turnover & increased recruitment, better strategic alignment by clearer focus on strategic priorities & communications, increased productivity & higher project completion rates, and finally better business results through higher profits.

What are SuccessFactors's pros? (5 Pros)

  • The solution is provided to users as a suite reducing the needs for many systems
  • The software can be integrated with other systems easily
  • The users can customize the software to use it in specific tasks
  • Excellent reporting capabilities
  • Easy integration with third party applications

What are SuccessFactors's cons? (2 cons)

  • The price of the software is high and most users cannot afford it
  • The customer support of the solution is unavailable at most times

Who are their main alternatives?

The two main competitors of SuccessFactors are Personality and Rise. SuccessFactors is a cloud-based solution only while Personality is both a cloud-based solution as well as on-premise software. The available online reviews that are oven by users regarding the systems show that SuccessFactors has been rated at 4.4 while Personality has been rated at 4.6.

Personality has the ability to support business growth more than SuccessFactors because it is both cloud-based as well as on-premise. Rise is developed to be used in businesses of all types such as small-sized businesses, medium-sized businesses, and large businesses while Rise is developed for medium-sized businesses and small-sized businesses only.

What is the cost of SuccessFactors?

The cost of license starts at $8 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for SuccessFactors

What should you ask SuccessFactors Ltd. during a demo session? (65 questions)

Schedule a demo with SuccessFactors and access 65 must ask questions for the vendor while watching SuccessFactors in action. Visit the vendor's website here.

Is it the right software for you?

SuccessFactors is a cloud-based human resource software that is provided for use in businesses only. The software is provided as a suite with it containing a talent management system, and a performance appraisal software all in one platform.

List of categories

Applicant Tracking
Cloud LMS
Compensation Management
Employee Management
Employee Recognition
Employee Onboarding
Employee Training
Travel Management
HR Analytics
Org Chart
Employee Performance Management

List of features

Appraisal Performance
Employee Self-Service
HR Management
Performance Record
Collaboration Management
Content Management
Course Authoring
Course Catalog
Course Interactivity
Custom Functionality
Defined User Roles

SuccessFactors Vs. Alternatives

ITQlick rating
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$8 per user/month
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$6 per user/month
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$15 per employee/month
ITQlick rating
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$100 per user/year
ITQlick rating
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$6 per user/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.