Gusto Review - why 4.7 stars?

Shlomi Lavi / updated: Mar 01, 2022

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What is Gusto?

Gusto is a cloud-based people platform software that helps businesses onboard, insure, pay, and support their employees. Gusto offers payroll, employee benefits, and other features. Some features of Gusto Payroll are discussed below:

• Payroll: Gusto helps businesses with their payroll needs by running payroll in minutes, filing taxes automatically, synchronizing employee hours, and automating payroll solutions with AutoPilot.
• Employee Benefits: Gusto Payroll helps employers offer health and financial benefits to their teams with tools like Gusto Wallet, support for workers compensation, HSA, and FSA, health insurance administration, paycheck splitter, Cashout, commuter benefits, etc.
• Hiring and Onboarding: Gusto helps businesses recruit, hire, and onboard employees with tools for jobs and offers, custom onboarding checklists, device management for company assets, software setup, and integrations with applicant tracking software.
• Time Tools: Gusto Payroll features automated time tracking tools to manage employee hours and track productivity. The software features tools like geolocation verification, auto sync with payroll, project tracking, calendar sync, PTO policies, reporting, time off requests, etc.

Gusto Payroll, also known as ZenPayroll, was founded in November 2011. The company is headquartered in San Francisco, California, and has 5,000 employees. Gusto won the award for Best Overall Payroll by NerdWallet in 2021.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

Gusto pricing is based on four subscription plans— Core, Complete, Concierge, and Select.

Gusto Core pricing starts at $39 per month, with an additional $6 per user per month, making it $45 per month in all. Core offers full-service payroll, accounting integrations, and time tracking integrations. Gusto Complete pricing starts at $39 per month, plus a $12 per user per month fee. Complete offers all features of the Core plan plus hiring and onboarding tools and team management tools.

Gusto Concierge pricing starts at $149 per month, plus a $12 per user per month fee. The Concierge plan offers all features of the Complete plan plus HR resource center and compliance alerts. Gusto Select pricing is not disclosed, and it offers additional features like health insurance broker integration. There is also a Contractor Only plan priced at $6 per user per month. Add-ons are available.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Gusto.

Pros

• Gusto is generally easy to set up for new users
• The software is a low-cost option compared to its alternatives
• Some features on Gusto, like time tracking and reporting, work excellently

Cons

• Customer support personnel are generally unresponsive and take a lot of time to attend to issues
• Gusto is not as user-friendly as it should be

How it stacks up?

Access a head to head analysis of Gusto vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Gusto right for you or your business?

Gusto Payroll is a cloud-based payroll and HR platform that helps businesses of all sizes recruit, hire, onboard, pay, and manage their employees. The solution is used across several industries by notable clients like Cortex Health, Heckler Design, and inVigor Law Group.