Gusto Review - why 4.7 stars?

Gusto HR Review
ITQlick Score: 99/100
ITQlick Rating: (4.7/5)
Pricing: 4/10 - average cost
Category: Human Resources -> Gusto
Ranking:Ranked 1 out of 534 Human Resources systems
Company: Gusto
Pricing: starts at $39 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Gusto pricing, Gusto alternatives

Shlomi LaviShlomi Lavi / updated: Mar 01, 2022

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What is Gusto and its features?

Gusto is a cloud-based people platform software that helps businesses onboard, insure, pay, and support their employees. Gusto offers payroll, employee benefits, and other features. Some features of Gusto Payroll are discussed below:
  • Payroll: Gusto helps businesses with their payroll needs by running payroll in minutes, filing taxes automatically, synchronizing employee hours, and automating payroll solutions with AutoPilot.
  • Employee Benefits: Gusto Payroll helps employers offer health and financial benefits to their teams with tools like Gusto Wallet, support for workers compensation, HSA, and FSA, health insurance administration, paycheck splitter, Cashout, commuter benefits, etc.
  • Hiring and Onboarding: Gusto helps businesses recruit, hire, and onboard employees with tools for jobs and offers, custom onboarding checklists, device management for company assets, software setup, and integrations with applicant tracking software.
  • Time Tools: Gusto Payroll features automated time tracking tools to manage employee hours and track productivity. The software features tools like geolocation verification, auto sync with payroll, project tracking, calendar sync, PTO policies, reporting, time off requests, etc.
Gusto Payroll, also known as ZenPayroll, was founded in November 2011. The company is headquartered in San Francisco, California, and has 5,000 employees. Gusto won the award for Best Overall Payroll by NerdWallet in 2021.


What is Gusto rating?

The rating of Gusto is 4.7 stars out of 5 and the total score is 99 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Gusto?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, Gusto makes it fairly easy to use. This product is user friendly and intuitive.

Is Gusto cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Gusto on your mobile/smart phone.

Is Gusto the best Human Resources system?

Gusto is ranked 1 out of 534 software in their category (Human Resources systems).

What are Gusto's pros? (3 Pros)

  • Gusto is generally easy to set up for new users
  • The software is a low-cost option compared to its alternatives
  • Some features on Gusto, like time tracking and reporting, work excellently

What are Gusto's cons? (2 cons)

  • Customer support personnel are generally unresponsive and take a lot of time to attend to issues
  • Gusto is not as user-friendly as it should be

Who are their main alternatives?

In the payroll and HR software category, Gusto has the following software options as its top alternatives: Namely, Paylocity, Paychex Flex, and Rippling. In select aspects below, Gusto is compared to its top competitors:
  • Cloud/On-premise: Gusto is a fully cloud-based payroll and HR software solution. In comparison, all top alternatives of Gusto Payroll are fully cloud-based solutions.
  • Cost: Gusto Payroll pricing starts at $45 per month. Add-ons are available, and no free trial or free version is offered. In comparison, Rippling pricing starts at $8 per user per month, while the other top alternatives do not disclose their pricing details.
  • Customers/Industries: Gusto targets businesses across various industries and is typically used by solo contractors, team leads, and small business employers. In comparison, all top Gusto Payroll alternatives target similar customers and industries— businesses of all sizes in tech, finance, healthcare, nonprofit, etc.
  • Functionality: Gusto has typical functionalities for payroll and HR software like full-service payroll, accounting integrations, onboarding checklists, etc. Compared to its top alternatives, Gusto does not have the learning management feature available on Rippling.
  • Popularity: Gusto was founded in 2011. The company is valued at over $9 billion and has raised over $600 million in funding. Over 200,000 businesses use Gusto Payroll. In comparison, Paychex Flex serves over 700,000 businesses, Namely has raised over $200 million in funding, and Paylocity won the HR Tech award for Best SMB-focused Software for Talent Development.
  • Scalability: Gusto can support businesses of all sizes and stages, whether small, medium, or large-scale. In comparison, Namely is built to support teams in midsized businesses, while the other alternatives can support businesses of all sizes.
  • Support: Gusto offers the following support channel options to its users: email, phone, and a knowledge base. In comparison, Namely has no phone support; Rippling has live chat support, Paychex Flex support is available 24/7, while Paylocity does not have email support.

What is the cost of Gusto?

Gusto pricing is based on four subscription plans— Core, Complete, Concierge, and Select.

Gusto Core pricing starts at $39 per month, with an additional $6 per user per month, making it $45 per month in all. Core offers full-service payroll, accounting integrations, and time tracking integrations. Gusto Complete pricing starts at $39 per month, plus a $12 per user per month fee. Complete offers all features of the Core plan plus hiring and onboarding tools and team management tools.

Gusto Concierge pricing starts at $149 per month, plus a $12 per user per month fee. The Concierge plan offers all features of the Complete plan plus HR resource center and compliance alerts. Gusto Select pricing is not disclosed, and it offers additional features like health insurance broker integration. There is also a Contractor Only plan priced at $6 per user per month. Add-ons are available.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Gusto.

What should you ask Gusto during a demo session? (65 questions)

Schedule a demo with Gusto and access 65 must ask questions for the vendor while watching Gusto in action. Visit the vendor's website here.

Where Gusto is used?

Gusto Payroll is a cloud-based payroll and HR platform that helps businesses of all sizes recruit, hire, onboard, pay, and manage their employees. The solution is used across several industries by notable clients like Cortex Health, Heckler Design, and inVigor Law Group.

List of categories

Check Printing
Performance Management
Document Management
Human Resources
Applicant Tracking
Benefits Administration
Compensation Management
Employee Management
Electronic Statements
Workflow Management
Task Management

List of features

Payroll
Human Resources
Employee Onboarding
Workforce Management
Benefits Administration
Applicant Tracking
Compliant With HIPAA
Business tax
Task Management

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.