ClickUp Review - why 4.7 stars?

ClickUp Review
ITQlick Score: 94/100
ITQlick Rating: (4.7/5)
Pricing: 2.2/10 - low cost
Category: Project Management -> ClickUp
Ranking:Ranked 8 out of 781 Project Management systems
Company: ClickUp
Pricing: starts at $5 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ClickUp pricing, ClickUp alternatives

Shlomi LaviShlomi Lavi / updated: Dec 10, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is ClickUp?

ClickUp is a cloud-based project management software designed for project teams to converge their work in one place ranging from tasks, docs, chat, goals, & more. The software comes with features like:
  • Goals: Project teams can set goals with clear timelines and measure their targets with automated progress tracking.
  • Milestones: Project managers can use this solution to signify the end of a group of tasks, such as a new feature being released.
  • Tracking: Projects teams can track time automatically (or manually) and link it to tasks from their internet-enabled devices using the ClickUp global timer.
  • Estimates: This feature allows teams to include a time estimate for different tasks and allocate resources, and set expectations for themselves.
  • Reporting: Project teams have access to detailed reporting for the time being tracked. With this feature, project teams can automatically create reports for billable time.
ClickUp is a project management software that started in 2016. The company is headquartered in San Diego, California, United States. The company has a workforce of up to 500 employees.


What is ClickUp rating?

The rating of ClickUp is 4.7 stars out of 5 and the total score is 94 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses ClickUp?

The typical customers include the following business size: Small, medium and large size businesses.

Is ClickUp the best Project Management system?

ClickUp is ranked 8 out of 781 software in their category (Project Management systems).

What are ClickUp's pros? (3 Pros)

  • ClickUp offers automation feature setups
  • The software offers quality features on their free plan
  • ClickUp can accommodate project teams of any size

What are ClickUp's cons? (2 cons)

  • Users complain of ineffective email support channels
  • User interface needs to be overhauled for a smooth transition between pages

Who are their main alternatives?

ClickUp competes with other project management systems like Asana, Wrike, and Monday.com. We will compare these project management systems in some specific aspects below:
  • Functionality: ClickUp offers features like tracking, estimate, reporting, resolving comments, reoccurring tasks, task checklist, search and filter, sorting, customizing assignees, collaboration detection, multi-task toolbar, embedded emails & profiles (lacking in Monday.com), etc. Compared to its alternatives, Monday.com offers features like Gantt charts, dashboards, team workload, Integrations, etc. Wrike offers features like agility management, time tracking, customized kanban boards, Gantt chart, etc.
  • Customers/Industries: ClickUp and all its alternatives targets project teams and managers in organizations. Project management teams at companies like Google, Webflow, Booking.com, IBM, and so on use ClickUp. Wrike serves project management teams in Google, Okta, Dell, Simens, Ogilvy, snowflake, etc. Monday.com serves project management teams like Uber, Hulu, Adobe, Unilever, etc.
  • Cost: Project management experts cost-rated this software as 1.1 (where 1-2 is low-cost and 4-5 is high-cost). This means that the project management system is low-cost software amongst its alternatives. ClickUp has a license plan starting at $5 per member/month on an annual billing (and $9 monthly). Asana starts at US$10.99 per user/month on annual billing (and $13.49 monthly). Monday.com starts with basic at $8 per seat/month (and $24 annual billing).
  • Cloud-based/On-premise: ClickUp and all its alternatives are cloud-based.
  • Popularity: ClickUp (2016) is privately held with over 200,000 highly productive teams. Wrike (2007) is privately held with over 20,000 customers worldwide. Monday.com (2014) is publicly traded on the NASDAQ with MNDY. Over 125,000 companies choose monday.com
  • Scalability: ClickUp can accommodate and scale project teams in small, midsized, and enterprises organization. When compared to its alternatives, Asana targets project management teams from small to midsized organizations.
  • Support: ClickUp and its alternatives offer similar support channels like email/help desk, FAQs/forum, a Knowledge base, and Chat support channels. ClickUp, Wrike, and Monday.com offer phone support and a 24/7 live rep.

What is the cost of ClickUp?

ClickUp offers a Free Forever plan with four other paid license plans. These license plans are as follows; the Unlimited starts at $5 per member/month on an annual billing (and $9 monthly). The Business at $9 per member/month on annual billing (and $19 monthly). The Business Plus at $19 per member/month on annual billing (and $29 monthly). The license cost information for the Enterprise plan is unavailable.

The Free Forever plan comes with features like 100MB Storage, Unlimited Tasks, Unlimited Members, Two-Factor Authentication, Collaborative Docs, Real-Time Chat, Email in ClickUp, etc. The Unlimited Plan comes with all the features in Free Forever, including Unlimited Storage, Unlimited Integrations, Unlimited Dashboards, Guests with Permissions, Unlimited Gantt Charts, Unlimited Custom Fields, Teams (User Groups), Goals & Portfolios, etc.

The Business Plan comes with all the features in Unlimited, including Google SSO, Unlimited Teams, Custom Exporting, Advanced Public Sharing, Advanced Automations, Advanced Dashboard Features, Advanced Time Tracking, etc. The Business Plus Plan comes with all the features in Business including Team Sharing, Subtasks in Multiple Lists, Custom Role Creation, Custom Permissions, Custom Capacity in Workload, Increased Automations & API, Personalized Admin Training, and Priority Support.

The Enterprise Plan comes with all the features in Business Plus, including White Labeling, Advanced Permissions, Enterprise API, Unlimited Custom Roles, Default Personal Views, etc. According to ITQlick expert cost research, ClickUp is cost-rated at 1.1/5, which means it is a low-cost project management software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for ClickUp

What should you ask ClickUp during a demo session? (65 questions)

Schedule a demo with ClickUp and access 65 must ask questions for the vendor while watching ClickUp in action.

Is it the right software for you?

Project management teams and their managers seeking to unite many tools at their disposal on a single platform will fit into the software solutions of ClickUp. The software comes with the needed tool designed to facilitate productiveness among team members in different organizations. Examples of customers using ClickUp are Google, Webflow, Booking.com, IBM, etc.

List of categories

Content Management
Document Management
Team Collaboration
Project Collaboration
Development project
Contact management
Project Planning
Project Resource Management
Project Workflow
Task Management

List of features

Version Control
Document Management
Project Management
Task Management
Contact Management
Content Management

ClickUp Vs. Alternatives

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Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.