Cloud Contact Center (C3) Review - why 3.9 stars?
Compare Pricing
| ITQlick Score: | 60/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2.6/10 - low cost |
| Category: | CRM -> Cloud Contact Center (C3) review |
| Ranking: | Ranked 512 out of 605 CRM systems |
| Company: | Novanet |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | Cloud Contact Center (C3) pricing, Cloud Contact Center (C3) alternatives |
Shlomi Lavi / updated: Aug 29, 2019We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Cloud Contact Center (C3)?
Cloud Contact Center (C3) is a web based call center management solution for businesses of all sizes. It offers such capabilities as call logging and routing, quality management, workforce management, and others. The software was designed and launched by Novanet headquartered in New York, United States.Who is it best for?
The software is a useful solution for businesses of all sizes and a diverse range of types. It can be used in a variety of major industries including banking and finance, technology and IT services, education, retail and wholesale, and others. Some notable clients of the software include APO Australasia, First Credit Services, and others.Main features and functionalities
The software integrates real-time communications directly into the web browser, making possible a telephony client fully integrated with browser. It features an intelligent algorithm for automatic detection of phone number of the web. The software also allows adding of call tags to conversations for easy search later on.Cloud Contact Center (C3) offers in-depth analytics with a 360-degree view of business. Various parameters such as average wait times, average online agents, and others can be compared. Other important capabilities include call logging and recording, voice recognition, queue management, workforce management, manual dialing, and others.
What is the actual cost?
ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Cloud Contact Center (C3).How it stacks up?
Access a head to head analysis of Cloud Contact Center (C3) vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Cloud Co...
ITQlick rating
3.9/5
Score
60/100
Pricing
2.6/10
License pricing
Pricing not available
Functionality
9
Review
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Review
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Review
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Review
Compare
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Compare
Frequently Asked Questions (FAQs)
List of categories
Call Recording
VoIP
Call Center
Call Center Workforce Management
Complaint Management
Customer Loyalty
Online CRM
Small Business CRM
Contact management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.