EngageOne Review - why 4.5 stars?

Shlomi Lavi / updated: Jun 10, 2022

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What is EngageOne?

Engage one is a cloud-based CRM, developed to allow businesses to standardize and centralize communications with their customers across various value chains. EngageOne provides scalable communications to allow the growth of the number of customers. It enables users to perform a full audit of their productions and event monitoring.

EngageOne has features like personalization, video content that allows communication with the customers, and multi-channel communication. EngageOne is developed and distributed by Pitney Bowes, a company based in the United States. Pitney Bowes has employed more than 13,000 workers globally. The company operates throughout the globe with customers from every region.

Who is it best for?

Customers of the software include businesses of all sizes and a wide range of types. It is a suitable product for such major industries and domains as financial services, retail and wholesale, technology and IT services, education, retail and wholesale, automation and manufacturing, and others.

Main features and functionalities

The software facilitates creation, delivery, and management of personalized corporate communications. For structured documents such as standard statements and bills, the software ensures high-speed batch production. To streamline business process management, the software provides precise verification of document preparation and sending times. The software also facilitates electronic billing interactions and delivery of highly personalized content.

EngageOne features a high-speed document repository to archive the documents for compliance and regulatory purposes. It offers 360-degree customer view in addition to real-time decision making. Other important capabilities include dynamic addition and updating of content, document coordination across channels, text and email messaging, self-contained message creation system, and others.

What is the actual cost?

EngageOne Compose is a customer communication management solution, and its top alternatives in this niche include Interakt, Quadient Inspire, edrone, and DemandHub. EngageOne Compose is compared to its top competitors based on the criteria listed below:

• Cloud/On-premise: EngageOne Compose is a cloud-based customer communication management solution. In comparison, Interakt and all the top alternatives of EngageOne Compose are fully cloud-based customer communication management software. Also, Quadient Inspire has on-premise and hybrid deployment options.
• Cost: Precisely, the vendor of the EngageOne Compose platform does not disclose its pricing details. Also, no free plan or trial offer is available. In comparison, Interakt pricing starts at $15 per month. edrone and other top alternatives of EngageOne Compose do not disclose their pricing details. Also, Interakt and edrone offer a free trial.
• Customers/Industries: EngageOne Compose serves customers across several industries such as proptech, telecommunications, financial services, insurance, government, and retail. In comparison, Interakt and edrone primarily serve businesses in the eCommerce sector. EngageOne Compose targets similar customers and industries as DemandHub and Quadient Inspire, such as financial services, property management, etc.
• Functionality: EngageOne Compose offers several features common to customer communication management software to its users, including multi-platform communications, design, and omnichannel engagement. Compared to its top alternatives, EngageOne Compose manages the design and content communication across several channels, whereas Interakt only serves users on WhatsApp. EngageOne Compose has customer journey development features which Quadient Inspire also has.
• Popularity: EngageOne Compose is powered by Precisely, a global organization that serves over 12,000 companies. In comparison, Quadient Inspire has helped companies deliver up to 8 billion personalized customer journeys annually, and DemandHub has successfully delivered over 8 million customer interactions.
• Scalability: EngageOne Compose is a highly scalable customer communication management solution for enterprises and large-scale customer communication operations. In comparison, all the top alternatives of EngageOne Compose are enterprise-centric solutions except Interakt, which also helps small, midsize, and enterprise businesses.
• Support: Clients that use EngageOne Compose can access support via the following channels: a knowledge base, phone, community forums, and live case management. Compared to its top competitors, EngageOne Compose does not offer a live chat support channel like edrone and DemandHub. Also, the platform does not offer support through FAQs available on edrone and Interakt. EngageOne Compose also offers support through community forums which none of its top competitors offer.

ITQlick pricing score is 5.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for EngageOne. You can also find here pricing information from EngageOne's website.

Pros

• EngageOne Compose is a feature-rich customer communication management solution
• The platform powers design and content management across several channels, including print, web, email, SMS, iOS, and Android push notifications
• EngageOne Compose is a highly scalable software with enterprise-centric solutions

Cons

• EngageOne Compose does not have a shared inbox feature like some of its top alternatives
• The platform does not have a chatbot feature like some of its leading competitors

How it stacks up?

Access a head to head analysis of EngageOne vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is EngageOne right for you or your business?

EngageOne Compose is a cloud-based customer communication management solution that helps enterprise businesses engage their customers and personalize their experiences. The platform is enterprise-centric and serves organizations in several industries, such as telecommunications, insurance, retail, proptech, etc.