GoldMine Premium Review - why 3.6 stars?

Shlomi Lavi / updated: Mar 24, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is GoldMine Premium?

GoldMine Premium Edition is a customer relationship management software that can help users to improve client satisfaction which can lead to more sales and support. The software can provide instant access to all the necessary CRM data which can improve user productivity. It can help users to optimize marketing solutions and manage the sales pipeline.

GoldMine, the company behind this CRM solution, was founded back in 1989. The California based company has served over 1 million users so far and has been selected by companies in 45 countries. The company is popular for providing mobile relationship management solutions for small companies worldwide.

Who is it best for?

GoldMine Premium Edition is best for companies of all sizes that are looking for a contact management software. Financial services industry can use this software to get better contact management solution. LA Sight Medical Center, Midalia Steel and First Direct Corp are some of the clients of GoldMine.

Main features and functionalities

GoldMine Premium Edition comes with complete CRM dashboards, Microsoft Outlook integration support, relationship management, sales management, constant contact integration, campaign management, and customer service and support features. The CRM dashboards offer configurable interface and pre-built dashboard parts for customer service, marketing and sales service. Users can directly preview GoldMine information from Microsoft Outlook and drill into GoldMine records if they want.

The relationship management and sales management part can help users to maintain a consistent selling process, give insight into where the user gets most and give complete visibility into forecast and pipeline. The constant contact integration doesn’t require any HTML experience, offers filtering capabilities and can help users to view campaign results for existing and new campaigns.

What is the actual cost?

The cost of license starts at $65 per user/month. ITQlick pricing score is 6.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for GoldMine Premium. You can also find here pricing information from GoldMine Premium's website.

Pros

• GoldMine Premium Edition’s customer relationship management features can be used by companies of all sizes
• GoldMine Premium Edition offers a mobile solution for iPhone users that features real-time CRM information and tools
• The customer support of GoldMine Premium Edition offers telephone, self-service, email support and online resources
• The CRM solution offers Microsoft Outlook integration unlike other similar customer relationship management tools
• The CRM solution comes with sales management features and can give visibility into forecast and pipeline

Cons

• GoldMine Premium Edition offers only on-premise deployment option which can be a problem for users who prefer cloud-based CRM
• GoldMine Premium Edition’s dashboard configuring features can be slightly difficult to use according to some users
• The customer support of GoldMine Premium Edition doesn’t offer 24/7 live phone support
• The sales reporting and lead generation features available in this CRM solution are limited
• The CRM solution doesn’t offer any portal access system for customers like other similar tools

How it stacks up?

Access a head to head analysis of GoldMine Premium vs alternative software solutions.

Frequently Asked Questions (FAQs)