IntelliResponse Virtual Agent Review - why 2.8 stars?

Shlomi Lavi / updated: Feb 28, 2022

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What is IntelliResponse Virtual Agent?

IntelliResponse Virtual Agent is a web based help desk solution for businesses of all sizes. Its capabilities include customer survey, ticketing, self service portal, and others. The software was designed and launched by IntelliResponse Systems Inc headquartered in Ontario, Canada.

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Who is it best for?

The software is a viable product for businesses of all sizes and a wide range of types. It can be deployed in such major industries as financial services, internet and telecom, retail and wholesale, technology and IT services, and others. Some notable clients of the software include BMO Financial Group, Yale University, and AA Cargo etc.

Main features and functionalities

The software automates response delivery to customer questions across multiple interaction channels. It also facilitates delivery of real time and actionable voice of the customer insights. The deal with the natural language questions of the customers, the software facilitates creation of a comprehensive customer self-service solution.

IntelliResponse Virtual Agent offers integration with popular social media platforms including Facebook and Twitter. Its Virtual Agent technology deflects contact center volume for automatic resolution of customer service issues. Other important capabilities include customer survey, knowledge base, mobile integration, audio response, round the clock chatting support, trigger- based escalation, and others.

What is the actual cost?

ITQlick pricing score is 9.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for IntelliResponse Virtual Agent.

How it stacks up?

Access a head to head analysis of IntelliResponse Virtual Agent vs alternative software solutions.

Frequently Asked Questions (FAQs)