Vovici Review - why 4.6 stars?

Shlomi Lavi / updated: Feb 19, 2022

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What is Vovici?

Verint is a customer engagement management and analytics solution for businesses of all sizes. Its capabilities include speech and text analytics, customer engagement optimization, and others. The software was developed and launched by Verint Systems Inc headquartered in New York, United States.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries and domains where it can be used include call center management, telecom and internet services, financial services, healthcare and hospitality, retail and wholesale, and others. Some notable clients of the software include New York Life, St. James School, Tinker Federal Credit Union, and others.

Main features and functionalities

The software offers comprehensive customer analytics capabilities including speech and text analytics. Speech analytics is used to mine the recorded customer calls and analyze the sentiments and rising trends. Text analytics separately analyze text-base conversations including emails, web forms, and social media conversations.

Verint offers enterprise feedback management to capture customer feedback in addition to capturing transactional feedback over the IVR. It also offers engagement analytics for gathering and correlating large amounts of data. Other important capabilities include enterprise workforce optimization, risk and compliance management, security intelligence, and others.

What is the actual cost?

ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Vovici.

How it stacks up?

Access a head to head analysis of Vovici vs alternative software solutions.

Frequently Asked Questions (FAQs)