1CRM Review - why 4.3 stars?

Shlomi Lavi / updated: Sep 19, 2022

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What is 1CRM?

1CRM is a complete business management solution that provides innovative sales management, business operations and customer service solutions. 1CRM utilizes a versatile solutions platform that span from helpdesk ticket management, issuance of tracking, human resource and service level analysis. Designed as a one-fits-all solution system, 1CRM will work well with any company size from start-ups to enterprise level management. 1CRM has gained global appeal with its savvy and easy access interface that works well for production teams and end-users, as well as its full support integration for all management solution channels. The versatility of 1CRM has allowed it to be a perfect business companion for virtually any customer service base. Whether you are setting up a CRM for 50 or 5,000 customers, it is the most reliable platform that easily manages tickets and provides accurate response. methodologies.

1CRM was founded in 1997 with headquarters in Vancouver. Its objective is to transform small organizations, to enable them to provide online services and information, and streamline their internal business processes.

Who is it best for?

1CRM is developed to fit any form of customer service management requirement, from start-up businesses to enterprise level CRM. The software allows for flexible customization when it comes to ticket management and support integration variables, making it easy to apply the CRM and management tools for any industry- financial services, education, software and government agencies can all benefit from its array of cutting-edge customer relationship management solution base.

Main features and functionalities

1CRM provides reliability and solution-based responsiveness that you have never experienced before. With its quick setup and deployment system you can improve the quality of interaction when it comes to managing your business. 1CRM has an integrated multi-dashboard channel which covers user-enabled modules allowing users a pivotal access point to management tools and help at any communication platform of their choosing.

Because 1CRM is designed to be a business management component, you can significantly boost your support teams service level and improve productivity. Reports can be automatically generated and with more than 20 analytics you have a full spectrum view of your customer relationship management set up.

1CRM is a plug and go application, which saves you time and allows minimal financials to invest in training. You don’t need to add onboarding hours for new users to learn about the system, anyone can operate and learn about its features with ease.

What is the actual cost?

The cost of license starts at $13 per user/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for 1CRM. You can also find here pricing information from 1CRM's website.

Pros

• 1CRM Provides a full-spectrum mode of customer relationship management that covers many different channels (email, phone, social media)
• Provides mobile-phone integration
• Out-of-the-box integration for third party applications such as Google Apps

Cons

• There is a room for improvement for the interface that integrates well on the smart phone and PC
• UI options for the agent module need to be improved for ease of access

How it stacks up?

Access a head to head analysis of 1CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)