OnContact CRM 7 Review

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Last updated: Aug 14, 2020

OnContact CRM 7 Review

ITQlick rating
(4.5/5)

Starting from $40 per 2 users/month

OnContactCRM 7 is a customer relationship management software that can help companies to communicate with their clients clearly and precisely. The CRM solution can help your sales staff throughout all the sales...

  • Categories (4/26):

    • Document Management
    • Banking CRM
    • Call Center
    • Complaint Management

Shlomi Lavi / updated: Aug 14, 2020

What is OnContact CRM 7 Used For?

OnContactCRM 7 is a customer relationship management software that can help companies to communicate with their clients clearly and precisely. The CRM solution can help your sales staff throughout all the sales processes starting from nurturing prospects to upselling old customers. The software can improve sales efficiency and streamline customer service.

WorkWise, the company behind OnContact CRM 7, has been providing CRM and ERP solutions since 2001. The company is headquartered in Menomonee Falls, Wisconsin and has a large customer base throughout North America. The company is also popular for their product RB-ERP.

Average Rating -

The rating of OnContact CRM 7 is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

OnContact CRM 7 is perfect for small and medium business owners and business entrepreneurs. Any company looking for a solid CRM solution to link customer information between all their employees and to meet customer needs in an efficient way can try OnContact. Gopher Electronics, BroadReach Partners and West Business Services are some of the clients of OnContact CRM 7.

Features

OnContact CRM 7 comes with 360 degree CRM view, marketing automation, contact management, customer service module and automating daily activities features. The 360 degree CRM view feature can help users to get detailed history of sales, marketing and service efforts, check customer preferences and characteristics and more. Users can create marketing campaigns and check their effectiveness, schedule marketing activities, monitor leads and track marketing related sales using the marketing automation tool.

Users can track incidents and escalate and assign cases using the customer service module. The contact management tool supports tracking activities, managing contacts, searching data, viewing reports quickly and sharing information with others. Most of the daily activities are automated which means it reduces the amount of time users spend behind administrative tasks.

OnContact CRM 7 5 Pros

  • OnContact CRM 7 is available in both on-premise and cloud-based deployment models for users
  • OnContact CRM 7 offers 360 degree CRM view for users unlike other similar tools
  • The customer support of OnContact CRM 7 offers phone and email support for users
  • The customer relationship management software comes with split-screen view feature unlike other similar tools
  • The customer relationship management solution comes with workflow automation and real-time access features unlike other similar tools

OnContact CRM 7 2 Cons

  • OnContact CRM 7 offers very limited storage and requires additional cost to add more space
  • OnContact CRM 7 doesn’t offer invoicing features like other customer relationship management tools

Competitors & Alternatives

Some of the key competitors for OnContact CRM are Sugar CRM and Zoho CRM.

Sugar CRM is offered as both a cloud based and on premise solution. Its features include sales management & forecasting, marketing automation for prospect development, as well as customer service management. The product supports call center integration, access via mobile devices and customer self-service portals for both service & sales enquiries. Additionally the product can be customized for business process requirements and offers an Apps marketplace for productivity tools.

OnContact CRM offers similar features to Sugar CRM but supports 360 degree customer views which seek to integrate all sales & service information to better service the customer’s requirements. Additionally the product supports extensive customization options that cover screens, business logic and process flows which can be modified for company specific requirements.

Zoho CRM on the other hand is available only as a cloud based solution and supports multi-channel customer interaction. It provides an Apps market for additional application support and provides APIs for third party application integration. Additionally it supports project management as well as surveys which can be used to gauge customer satisfaction. There are also reporting tools to track sales & service performance metrics.

OnContact CRM however is offered as both an on premise as well as cloud based solution unlike Zoho CRM, but also includes analytic tools for reporting. Additionally the product supports mobility solutions to allow users to access, review and modify information remotely, and integrates with Microsoft Outlook to support customer email communications.

OnContact CRM 7 Pricing Information

The cost of license starting from $40 per 2 users/month. The experts at ITQlick has reviewed OnContact CRM 7 pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching OnContact CRM 7 in action

OnContact CRM 7 Categories

Document Management
Banking CRM
Call Center
Complaint Management
Customer Relationship Management
Customer Loyalty
Customer Service
Customer Success
Healthcare CRM
Help Desk
Insurance CRM
Lead Generation

Specifications

Company:
Address: Menomonee Falls, WI, United States
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

OnContact CRM 7 Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center

OnContact CRM 7 Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
OnContact
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$40 per 2 users/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review