OneDesk - Help Desk Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 57/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4.8/10 - average cost |
| Category: | Project Management -> OneDesk - Help Desk review |
| Ranking: | Ranked 751 out of 884 Project Management systems |
| Company: | OneDesk Inc. |
| Pricing: | starts at $30 per user/month |
| Typical customers: | Start up, Small business, Medium business |
| Platforms: | Desktop |
| Links: | OneDesk - Help Desk pricing, OneDesk - Help Desk alternatives |
Shlomi Lavi / updated: Aug 25, 2019We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is OneDesk - Help Desk?
OneDesk Help Desk is a package of help desk and customer service solutions for businesses of all sizes. Its capabilities include ticketing management, knowledge base, customer survey, and others. The software was designed and launched by OneDesk Inc headquartered in Quebec, Canada.Who is it best for?
Customers of the software include businesses of all sizes and a wide range of types. Major industries where it can be used include technology and software development, financial services, media and entertainment, education, automation and manufacturing, retail and wholesale, and others.Main features and functionalities
The software offers multiple channels for the communication of inquiries including social media, email, discussion forums, and phone. Customers can any time provide addition information about their inquiries and requests. Customers can also collaborate and discuss their problems through the community forums which can be created according to specific needs. Option is given to sort the incoming requests by source date and relevance.OneDesk facilitates the creation of ticket items based on customer feedback. Workflows can be created, managed and automated based on specific needs. Other important capabilities include incident and request management, change management, service level agreements, ITIL compliance, and others.
What is the actual cost?
The cost of license starts at $30 per user/month. ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for OneDesk - Help Desk.How it stacks up?
Access a head to head analysis of OneDesk - Help Desk vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Project Management
Team Collaboration
Help Desk
List of features
Collaboration
Document Management
Issue Tracking
Project Management
Resource Management
Scheduling
Task Management
Change Management
Customer Survey
Email Integration
Incident / Request Management
Rules/Workflows
Scheduling
Self Service Portal
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.