OneDesk - Help Desk Review - why 4.5 stars?

OneDesk - Help Desk Review
ITQlick Score: 57/100
ITQlick Rating: (4.5/5)
Pricing: 4.8/10 - average cost
Category: Project Management -> OneDesk - Help Desk
Ranking:Ranked 663 out of 781 Project Management systems
Company: OneDesk Inc.
Pricing: starts at $30 per user/month
Typical customers: Start up, Small business, Medium business
Platforms: Desktop
Links: OneDesk - Help Desk pricing, OneDesk - Help Desk alternatives
Shlomi LaviShlomi Lavi / updated: Aug 25, 2019

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is OneDesk - Help Desk?

OneDesk Help Desk is a package of help desk and customer service solutions for businesses of all sizes. Its capabilities include ticketing management, knowledge base, customer survey, and others. The software was designed and launched by OneDesk Inc headquartered in Quebec, Canada.

What is OneDesk - Help Desk rating? ()

The rating of OneDesk - Help Desk is 4.5 stars out of 5 and the total score is 57 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are OneDesk - Help Desk's typical customers?

Customers of the software include businesses of all sizes and a wide range of types. Major industries where it can be used include technology and software development, financial services, media and entertainment, education, automation and manufacturing, retail and wholesale, and others.

Is OneDesk - Help Desk the best Project Management?

OneDesk - Help Desk is ranked 663 out of 781 software in their category (Project Management systems).

What are their main features and functionalities?

The software offers multiple channels for the communication of inquiries including social media, email, discussion forums, and phone. Customers can any time provide addition information about their inquiries and requests. Customers can also collaborate and discuss their problems through the community forums which can be created according to specific needs. Option is given to sort the incoming requests by source date and relevance.

OneDesk facilitates the creation of ticket items based on customer feedback. Workflows can be created, managed and automated based on specific needs. Other important capabilities include incident and request management, change management, service level agreements, ITIL compliance, and others.

Who are their main alternatives?

Popular alternatives to OneDesk - Help Desk: Trello, Basecamp, Hive, Asana, Smartsheet, Airtable, WorkZone Project Management, ClickUp, Pivotal Tracker, Workfront. The full list of competitors can be found here.

What is the cost of OneDesk - Help Desk?

The cost of license starts at $30 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for OneDesk - Help Desk

What should you ask OneDesk Inc. during a demo session? (65 questions)

Schedule a demo with OneDesk - Help Desk and access 65 must ask questions for the vendor while watching OneDesk - Help Desk in action.

List of categories

Project Management
Team Collaboration
Help Desk

List of features

Collaboration
Document Management
Issue Tracking
Project Management
Resource Management
Scheduling
Task Management
Change Management
Customer Survey
Email Integration
Incident / Request Management
Rules/Workflows
Scheduling
Self Service Portal

OneDesk - Help Desk Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
OneDesk
ITQlick rating
4.5/5
Score
57/100
Pricing
4.8/10
License pricing
$30 per user/month
Functionality
17
Compare
Trello
ITQlick rating
4.2/5
Score
99/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
16
Review
Basecamp
ITQlick rating
4.3/5
Score
98/100
Pricing
4.2/10
License pricing
$99 per month
Functionality
15
Hive
ITQlick rating
4.5/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
12
Review
Asana
ITQlick rating
4.4/5
Score
97/100
Pricing
6/10
License pricing
$10.99 per user/month
Functionality
20
Review
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.