SageCRM Review - why 3.4 stars?

Shlomi Lavi / updated: Mar 26, 2022

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What is SageCRM?

SageCRM is an all in one solution for managing customer support, marketing and sales of a company. It improves the opportunity of turning leads into sales, as well as make sure that current customers are satisfied in able to keep them.

SageCRM was developed by Sage Group plc or Sage, which was founded in 1981. The company develops CRM, ERP and various solutions to help enhance and automate business operations. It has over 6.1 million customers around the world with 10,000 organizations using SageCRM.

Who is it best for?

SageCRM is ideal for small and medium businesses, though large enterprises may also use this solution. It can support various industries that wish to improve the management of their customer service, sales and marketing. These industries include services, IT, government, health, banking and finance, manufacturing, automotive and life science. Some of the companies that rely on this application are Digitell, ITM Group, Careology, Sirromet Wines and Stapletons.

Main features and functionalities

SageCRM ensures that you’re on top of your marketing campaigns. It helps you determine which potential clients are more likely to be interested in your offer and what products or services they would possibly get. You can easily track the process of converting your leads so you don’t lose opportunities for making sales.

The software also ensures that you remain connected to your customers with its social media integration, as well as give immediate and the best support with their concerns. This can be done by checking which customer concerns have been answered, which are still pending and delegating tasks to your agents. Aside from being accessible online, it can also be accessed on mobile devices so you can be sure that you are up to date with the latest information vital to the business anytime, anywhere.

What is the actual cost?

The cost of license starts at $39 per user/month. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for SageCRM. You can also find here pricing information from SageCRM's website.

Pros

• SageCRM integrates with other Sage solutions like Sage ERP making it more convenient for users to manage their resources in one application
• Comes with customizable dashboard in which options and tools can be personalized to every user’s roles and needs
• Enhances sales as it prevents you from missing opportunities by automatically following up on leads
• Creates stronger bond with existing customers and improves their satisfaction with social media integration and fast customer service
• Improves marketing and ensures that the right people are targeted and that campaign expenses are within budget

Cons

• Lacks integration with other third party applications aside from the solutions created by Sage, which may be inconvenient for companies with existing tools
• Does not come with a software that can be installed on desktop, which means that it always needs Internet connection
• No native application for specific mobile devices that would offer better familiarity to users
• SageCRM currently has one data center located in Dublin, which increases the risk of possible downtime

How it stacks up?

Access a head to head analysis of SageCRM vs alternative software solutions.

Frequently Asked Questions (FAQs)