Smartsheet Review - why 4.4 stars?

Smartsheet Review
ITQlick Score: 96/100
ITQlick Rating: (4.4/5)
Pricing: 2/10 - low cost
Category: Project Management -> Smartsheet
Ranking:Ranked 5 out of 781 Project Management systems
Company: SMARTSHEET
Pricing: starts at $14 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Smartsheet pricing, Smartsheet alternatives
Shlomi LaviShlomi Lavi / updated: Oct 19, 2021

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What is Smartsheet?

Smartsheet is a cloud-based workstation used in project management. The software is built to aid teams in organizing projects, automatically processing data, and creating new structures. For functionality and efficiency, Smartsheet has the following features:
  • Activity Log: Smartsheet helps track collaborators and monitors their actions on sheets, reports, and dashboards. The software categorizes activity logs by date, action type, or colleague.
  • Content Collaboration: Smartsheet enables colleagues, clients, and vendors to scrutinize content without having editorial access to the sheet. The software also aids monitoring of every production activity from the sheet.
  • Sharing: Users can share their business details with colleagues, even to those without Smartsheet accounts, and give sheet access at their discretion.
  • Publisher: Smartsheet creates secure and easy access to data by generating a distinct URL, which can be accessed with permission without logging in to Smartsheet.
Smartsheet went live in 2005. The company is headquartered in Bellevue, Washington, and has over 2,100 employees. The software was recognized as the Top Performing Advertising Agency Software and Home Builder Software in 2021.

What is Smartsheet rating? ()

The rating of Smartsheet is 4.4 stars out of 5 and the total score is 96 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Smartsheet's typical customers?

The software is a useful product for businesses of all sizes and a wide range of types. Major industries where it can be used include education, financial services, retail and wholesale, government, automation and manufacturing, and others. Some major customers of the software include Extreme Networks, Colliers International, and Northeast Georgia Health Systems Inc etc.

Is Smartsheet the best Project Management?

Smartsheet is ranked 5 out of 781 software in their category (Project Management systems).

What are their main features and functionalities?

Core project management services of the software include monitoring of cross project dependencies, calendars, project hierarchies, scheduling, project templates, and interactive Gantt charts. It offers collaboration services of group and team creation, document management, and instant messaging. For effective task management, the software offers stakeholder assignment, groping of tasks by projects, and to-do lists.

Smartsheet offers resource management capabilities of resource need forecasting, role based permissions, and allocation of resources by skill sets. Other important capabilities include customizable dashboard, resource and financial reports, creation of budget, expense management, custom user interface, and others.

What are Smartsheet's pros? (3 Pros)

  • Smartsheet creates easy access to data and gives room for business growth
  • Regular updates to fix bugs on the software
  • The Smartsheet software is cost-friendly

What are Smartsheet's cons? (2 cons)

  • The software does not offer free services for prospective customers
  • 24/7 Live Representative support is unavailable

Who are their main alternatives?

Smartsheet competes with other project management software like OpenAir, Asana, FunctionFox, and Zoho Projects. The software is compared to its competition in the following ways:
  • Cost: Smartsheet is considered low-cost compared to its competitors. NetSuite OpenAir has a starting price of $399, FunctionFox starts at $5, Asana starts at $13.49, and Zoho Projects starts at $5/month/user.
  • Functionality: Compared to OpenAir, Smartsheet has all NetSuite OpenAir features and shares similar features with Asana. Compared to FunctionFox and Zoho Projects, Smartsheet has more features, like Agile Methodologies and Portfolio Management.
  • Scalability: Smartsheet is a built-to-scale software. Smartsheet and its alternatives can serve companies of all sizes, except for FunctionFox, which is best suited to small-scale businesses.
  • Support: FAQs, Email, Help Desk, Phone Support, and Chat are available on Smartsheet. Asana has no Phone Support and 24/7 Live Rep, while FunctionFox does not have 24/7 Live Rep.
  • Popularity: Smartsheet was founded in 2012 and is a famous brand. It is less popular compared to Zoho. Asana is used in 190 countries by over 10,000 companies. Fewer companies use NetSuite OpenAir, while FunctionFox has been in the industry for more than 20 years.
  • Cloud/Physical: Smartsheet is a cloud-based solution. When compared to its alternatives, they are all cloud-based software.
  • Customers/Industries: Smartsheet targets many industries and has more than 9,900 customer engagements. In comparison, Asana has an 11,100+ customer base and is used by big establishments like QA Limited, The American Red Cross, and Zendesk Inc.

What is the cost of Smartsheet?

Smartsheet pricing is public, and the software has two plans: the Pro plan, starting at $7/user/month, and the Business plan, starting at $25/user/month.

The Pro Plan supports a minimum of 3 users and a maximum of 25 users, 1 sheet per report, and ten widgets per dashboard, with open access to unlimited viewers. Smartsheet Pro comes with private sheets and reports and 20GB of attachment storage.

The Business Plan supports a minimum of 3 users and no upper limit. Smartsheet Business offers all Pro features plus unlimited collaborator access to documents. The plan also offers unlimited automation with 1TB attachment storage.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Smartsheet

What should you ask SMARTSHEET during a demo session? (65 questions)

Schedule a demo with Smartsheet and access 65 must ask questions for the vendor while watching Smartsheet in action. Visit the vendor's website here.

Is it the right software for you?

Smartsheet management software serves companies of various sizes and employees. Businesses with user sizes of about 1-1000+ use Smartsheet, spanning 190 countries and various industrial sectors, including the construction, manufacturing, and CRM industries. Some of its notable customers include Salesforce, Target, and TuSimple.

List of categories

Mobile
Home Builder
Team Collaboration
Web Collaboration
Product Lifecycle Management
Time and Attendance
Expense Tracking
Project Management
Online Project Management
Professional Services Automation
Project Portfolio Management
Project Resource Management

List of features

Collaboration
Document Management
Issue Tracking
Project Management
Resource Management
Scheduling
Task Management

Smartsheet Vs. Alternatives

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Score
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Smartsheet
ITQlick rating
4.4/5
Score
96/100
Pricing
2/10
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$14 per user/month
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Basecamp
ITQlick rating
4.3/5
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98/100
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Hive
ITQlick rating
4.5/5
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98/100
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2/10
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12
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Asana
ITQlick rating
4.4/5
Score
97/100
Pricing
6/10
License pricing
$10.99 per user/month
Functionality
20
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.