Trackjumper Review - why 4 stars?

Trackjumper Review
ITQlick Score: 62/100
ITQlick Rating: (4/5)
Pricing: 4.6/10 - average cost
Category: Help Desk -> Trackjumper
Ranking:Ranked 127 out of 208 Help Desk systems
Company: Trackjumper
Pricing: starts at $129.95 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Trackjumper pricing, Trackjumper alternatives
Shlomi LaviShlomi Lavi / updated: Sep 30, 2019

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What is Trackjumper?

TrackJumper is an online bug tracking solution for personal and commercial use. It features flexible rules and simple interface along with issue tracking for websites. The software was designed and launched by Ninth Yard, LLC headquartered in Nebraska, United States.

What is Trackjumper rating? ()

The rating of Trackjumper is 4 stars out of 5 and the total score is 62 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Trackjumper's typical customers?

The software can be used by individual users as well as businesses. It is a viable product for freelance web developers and tech startups. Due to the lack of extensive features, it is only useful for small businesses on commercial level and can be deployed in such industries as software development, technology, media and publishing, education, and others.

Is Trackjumper the best Help Desk?

Trackjumper is ranked 127 out of 208 software in their category (Help Desk systems).

What are their main features and functionalities?

The software features free form communication in the form of tickets and comments and a simple interface. It tracks bugs and issues running the backgrounds and details the website with low, medium, and high threats. It keeps the project tickets organized and presents them in the form of lists. Order of the list can be changed and tickets can be moved between lists.

The software allows association of users with tickets and tracking of ticket status. Besides, descriptions can be added to tickets and groups can be created for particular types of tickets.

Who are their main alternatives?

Popular alternatives to Trackjumper: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync. The full list of competitors can be found here.

What is the cost of Trackjumper?

The cost of license starts at $129.95 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Trackjumper

What should you ask Trackjumper during a demo session? (65 questions)

Schedule a demo with Trackjumper and access 65 must ask questions for the vendor while watching Trackjumper in action.

List of categories

Operations

List of features

Data Import/Export
Basic Reports
Online Customer Support

Trackjumper Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Trackjumper
ITQlick rating
4/5
Score
62/100
Pricing
4.6/10
License pricing
$129.95 per user/month
Functionality
5
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.